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Presets

Presets support for the Pitney Bowes DM400c / DM400M franking machines. Below you will be able to find a range of presets support for these franking machines. Simply find what you need help with and follow our guides to see if we can support you.

DM400c / DM400M Presets Support


Creating a Custom Preset

A Custom Preset allows you to quickly select stored postage settings. The postal class setting and identification of your mail type help automate the preset process for future rate data changes. You can set the class type and any extra necessary services.

1. Press the button to the left of the screen for Class

2. Selecting all the class, extra services, ads or account options you want

3. ​Press the Down Arrow

4. Select Preset Options

5. Select Create New Custom Preset

6. Lift the cover, then use the keyboard to type in a name for your preset

7. Select Accept

8. If you do not want to review the settings, select Yes to store the settings. You are returned to the Home screen. Your preset is now ready to use.


Setting the Normal Preset

Normal presets are the default conditions on your franking machine that you define based on your commonly used values, such as postage rates and class. You can adjust the settings according to your needs, such as First-Class, Priority Mail, Parcel Post etc.

Once you create normal presets, they are saved and readily available on your franking machine. The Postal Class setting and identifying your mail type help automate the preset process for future rate updates and changes.

Choose a Class

1. Select Class

2. Select US Domestic. Note: If the optional Presort Xtra feature is installed (DM475), Presort Xtra will show as a third class group/carrier selection.

3. Select 1st Class

4. Select Letter

5. Press Enter

6. Confirm that the screen now shows the correct class

Set Up Preset

1. Press Menu

2. Press Page Down

3. Select Preset Options

4. Select Set Normal Preset

5. Select Yes to confirm the settings

6. When the system returns to the Presets Options screen, press Home . When the system returns to the Home screen, your normal preset has been updated.


Deleting a Custom Preset

Follow the steps below to delete a custom preset.

1. Press Menu

2. If necessary, press Page Down to scroll through the menu screens

3. Select Preset Options

4. Press Page Down

5. Select Delete Presets. The display lists all of the custom presets.

6. Select the preset you want to delete

7. Select Yes, Delete. The preset is deleted and the system returns to the Preset Options menu

8. Press Home


Resolve the Invalid Preset Message

If your franking machine shows the message invalid preset on power up or when loading a preset then you need to fix this as soon as possible. This error displays when the scale takes longer to power up than the software allows. This only happens if the power is reset. The system is designed to be left on all the time (it goes to sleep when not in use).

To resolve this error, first, try re-seating the scale:

1. Select Load Partial Preset

2. Remove the scale from the top of the franking machine

3. Replace the scale on top of the franking machine

4. Press Custom Preset and select the desired custom preset, or Press Normal Preset

If the error returns, check the serial port setting:

1. Select Load Partial Preset

2. Press Menu

3. Select Setup

4. Press Page Down

5. Select Serial Port

6. Select Attached Scale

7. Press Custom Preset and select the desired custom preset, or Press Normal Preset

If your issue is not resolved, contact customer support. Have your model number ready.

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