Meet the team
despatch
on all orders
from verified users
approved
qualified technicians
Des - Co-Founder & Managing Director
Having worked at a high level with both the UK’s largest franking machine manufacturers, I knew there was an opportunity to offer customers a better customer service focused experience. After leaving a well-paid director’s role I founded Mailcoms with my wife Nicky in our family home in Cannock, Staffordshire back in 2005. Once franking machines started taking over the lounge, dining room and our children’s playroom we had to take the plunge and invest in our first business premises back in 2008. I’m proud to say that things have moved on a lot since then, with our most recent significant investment in purpose-built warehousing, service & distribution, and improved office space for our wonderful team.
Outside of work I like to keep myself active with taking part in endurance events including Marathons, ultra-Marathons, Ironman triathlons and charity cycling. Training for these events helps me plan our business strategies, solve problems and most of all helps promote a ‘healthy body & mind’....Read more
Nicky - Co-Founder & Director
Founding the company alongside my husband, Des, over 15 years ago I’ve performed most roles within our business over the years. I have seen it grow from very humble beginnings with just one member of staff to the ever-expanding family that we are today. I work closely with Clare, our Finance Director and Sarah our Business Support Manager to ensure the company continues to evolve and thrive within the ever-changing franking/postal marketplace. My main focus day-to-day is improving our customer’s experience by reviewing and updating company processes and reacting to customer feedback.
Away from work I enjoy; swimming which helps me clear my mind while keeping me in shape, reading crime fiction books and spending quality time with my family, especially my young grandson....Read more
Clare - Finance Director
I have moved around various financial roles for a little over 20 years gaining a varied skillset. Joining Mailcoms in 2019, I am mainly responsible for the company’s long-term financial health and growth. As a member of the senior management team, we work hard to ensure all divisions of the business maintains its ethos of quality products and excellent customer service.
Outside of work, I love experimenting with food and cooking (and the odd glass of wine) I also enjoy weekends away with my husband and two dogs Bruno and Toby 🐾....Read more
Sarah - Business Support Manager
My journey with Mailcoms began in 2017 as an administrator. Throughout my time with the company my knowledge within the franking industry has grown significantly. This has been down to the guidance from other more experienced team members and the management team. As a driven and ambitious administrator, Mailcoms offered me the opportunity to develop into a supervisory role, followed by a management role which led me to my current position as Business Support Manager. I oversee the administrative team day-to-day and help support the Senior Management team to ensure that we are delivering the best possible customer service. I’m very much committed to providing an excellent service to all our customers and ensuring that Mailcoms remains the highest ranked franking provider.
Away from work I enjoy woodland adventures with my Cocker Spaniel called Dalton and exploring new places. I went on my first cruise in 2023 where I visited Norway, after getting a taste of the cruise life, I’m excited to book my next one....Read more
Maria - Business Postal Consultant
I have been with Mailcoms since 2020 as a business postal consultant. My role is to provide existing and new clients with the information needed to improve their postage requirements and reduce their postage/shipping costs. With the extensive knowledge that I have gained whilst at Mailcoms, I am able to assist our clients navigate through the complexities of the ever-changing postal systems to find the solutions best suited to their particular business requirements. The highlight of my job is when customers come back to me to say how much we have helped them and what a difference it has made to them and their business.
Away from work I’ll likely be spending quality time with my family and socialising with friends....Read more
Dan - Service
Manager
I first started with the company in 2011 as a Cartridge Technician and subsequently progressed to the role of Field Service Engineer. Here I would visit customers to repair and install franking machines. I left the company in 2017 to gain further experience as an engineer. I then had the opportunity to return to Mailcoms in 2020 for my second stint with the business, as Service Manager. With the experience I have gained in my years in the industry, I now overlook the service department to ensure we are providing the best possible service and support to all our customers.
Away from work, I spend most of my time with my family and friends. I also enjoy all kinds of sports, mainly rugby which I have played since I was 14 years old. I have also recently taken up golf and although I am not very good, I really enjoy participating....Read more
Sam - Print Specialist & Co-ordinator
I started at Mailcoms in March 2022 as a Customer Service Advisor for the printed packaging side of the business. Since my time at Mailcoms, I have developed into a Print Specialist & Co-ordinator role. After completing a degree in photography, I gained experience and a passion for printing and always aim for the highest quality for all our customers.
My passions are music, playing guitar, photography and going to national trusts with my family....Read more
Katie - Senior Administrator
I have been with Mailcoms since 2021 after applying for an Order Processor role, urged on by my husband Dan, who had previously worked for Mailcoms and has since returned as Service Manager. I had limited experience with CRM systems coming from a very old fashioned and outdated customer service background. After settling into this role, I moved into Machine Order Processing to expand my knowledge, which eventually led to me becoming a Senior Administrator. I now oversee all day-to-day incoming customer requests/queries and help support my team members with my vast and varied experience. The part of my job that I most enjoy is interacting with customers, going above and beyond to help them resolve any queries ensuring that all their requirements are met.
In my spare time you’ll find me with my family or out socialising with friends....Read more
Paul - Order
Processor
I became part of the Mailcoms team in 2021 as an Order Processor as well as supporting the admin team as and when required. Coming from a face-to-face customer service background my passion is delivering great customer service which meant I fitted in easily to the Mailcoms ethos. I am your go to person for any supplies requirements you may have and am always happy to help our customers with any queries they may have.
In my free time I love to watch football and build Lego with my son....Read more
Jessica - Customer Service Administrator
I joined the Mailcoms family in 2021, coming from an administration background, having worked for a number of large corporate companies. It was a refreshing change to work within a small family run business whose focus is customer service and the customers experience. I’m part of a team that works within the busy admin office dealing with customer queries and order processing. I get a real sense of pride when I am able to assist a customer and help resolve their query.
In my spare time I enjoy nature trails with my dog Milo and catching up on my latest favourite Netflix series....Read more
Ash - Support Technician
Having been recommended to apply for the role by my dad, Tim, who is the Warehouse Operations Manager. I have now been with Mailcoms since 2023, joining the company in early 2023. I’m based within the service department with my role being split between office and field-based working. I’m out on the road for much of my time, where I attend customer premises to perform preventative inspections, on site repairs and installations for new and upgrading customers. When in the office I’m always available to take customer calls to help with all their franking related needs and my aim is to give the customer the best possible service experience.
On the days I’m not working I love spending time with my partner and 2 dogs, Suki and Winnie 🐶 and taking them for walks. I’m also a massive Aston Villa fan and love going to or watching the matches. I spend a lot of my weekends seeing my family and watching a lot of TV!...Read more
Tiff - Digital Print Operative
Recently joining the Mailcoms team in 2023, I spend the working day proofing, printing orders and communicating with customers regarding their orders ensuring they are happy with their final print. I previously worked in a similar role within a print company before joining Mailcoms
Outside of my working day, I enjoy hiking and fishing (more so in the warmer months) and spending time with my partner and cat, Ivor....Read more
Gemma - Accounts Assistant
I joined Mailcoms in 2020 to assist the Finance Director with various accounting requirements for the business. I have a genuine interest in business and finance and Mailcoms, as a company with a great reputation, has really helped me develop my knowledge and skills in this sector. I am also known for jumping in wherever needed to assist other members of the team.
In my personal time you will find me running with my two huskies 🐺 🐺 or descending the Alps on my mountain bike....Read more
Tim - Warehouse Operations Manager
I started at Mailcoms in January 2023, as Warehouse Operations Manager having previously worked for one of Mailcoms associated companies. I am responsible for all warehouse and logistical operations as well as Health & Safety and Environmental. I bring a wealth of knowledge and experience into this position as I have previously worked as an Operations Manager, Quality Manager and a QSHE Manager, this enables me to ensure our products and services are of the highest quality that customers deserve. Along with my operational planning this helps us maintain stock levels ensuring customers receive products to the timelines set. I believe in a can-do mentality and a clean working environment which promotes great teamwork and efficiency which in turn gives our customers the best service.
I love to spend my spare time with my family, especially my grandson. I also love to read fantasy and science fiction books and watch sports, mainly football and rugby. I also do try and compete in competition fishing but never won anything, apart from a cold or two....Read more
Stacey - Warehouse Operative
I've been part of the Mailcoms family since 2015 and within my time at Mailcoms I've gained significant knowledge of the franking industry working predominantly within the warehouse. I’m responsible for managing stock levels and quality control of our franking supplies liaising with the Business Support Manager (my wife Sarah), along with supporting the Warehouse Operations Manager. I strive to ensure that customer orders are packaged to the highest standard to ensure that products are received in pristine condition.
In my spare time I love doing anything involving D.I.Y and walking my crazy cocker spaniel! 🐶...Read more
Hannah - Marketing Executive
Growing up as the daughter of the founders, I’ve always been a part of the Mailcoms family, often helping out after school in my teenage years. I joined the team permanently in 2022 to oversee the branding and social media presence across both Mailcoms and Fast Printed Packaging. As well as this, I co-ordinate and carry out the brand’s marketing strategies, including everything from email marketing and paid advertising, to leaflet design, blog content and affiliate partnerships. While at Mailcoms, I’ve developed new skills from Google Ads, to Amazon Marketplace management and look forward to building my skillset even further.
In my spare time, you’ll find me at the gym, reading my latest favourite book or on hikes and adventures with my dog Stella! 🐕 ...Read more
Corey - Web Developer
I’ve worked at Mailcoms for over 10 years, starting off as an apprentice in 2013, arriving with little knowledge in web development. However, over my time at Mailcoms I have developed and enhanced my skills to the point where I develop, operate, update, fix and work on all the company’s websites & domains that we own on multiple platforms. In my time here I have done many different IT related jobs as well as my day-to-day web development. This includes working on photoshop, helping with email campaigns, general IT issues around the business and supporting my team members when called upon.
In my spare time I love watching football (Wolves unfortunately), building Lego, spending time with my partner and children and walking my two dogs Loki and Luna 🐕 over Cannock Chase....Read more
