Packaging Supplies Returns
Sorry to hear you are experiencing problems with your packaging supplies.
If you need to return your packaging supplies to us as you feel it has a genuine problem, we will be more than happy to help. To arrange for a replacement to be dispatched immediately please read the disclaimer below to download our packaging supplies returns form to send back with the item(s).
Please ensure when returning product(s) back to us, that you enclose a copy of the returns form along with the product(s) that you are returning to the following address:
Packaging Supplies Returns – Mailcoms Ltd – 3 Heritage Park, Hayes Way, Cannock, Staffordshire, WS11 7LT
Please ensure you apply the correct ‘’small parcel’’ postage and product(s) is/are in the original packaging or well packaged to avoid damaged in transit (do not wrap ink cartridges in tissue as this will cause leakage in transit).
Credits/refunds will be issues within 30 days unless further testing is required.
PLEASE NOTE WE WILL ONLY DISPATCH A REPLACEMENT UPON RECEIPT OF THIS FULLY COMPLETED FORM.
By downloading and completing this returns form, you acknowledge that you will return your product(s) back to us. If you require an immediate replacement, we will dispatch upon receipt of this returns form along with an invoice at its full replacement value (next working day charges will apply).
In the event goods are unwanted or ordered in error the company will (at its discretion) offer to accept a return of the product(s) with a 25% restocking fee applied and delivery (if paid) is non-refundable. If item(s) returned to Mailcoms are not in a resaleable condition, no refund will be offered. Products can be returned at the customer’s expense.
If the product(s) is/are found to be faulty/damaged, we will credit or partially credit either the replacement invoice or the original invoice (if no replacement was dispatched). However, if the product(s) is/are found NOT to be faulty, then no credit will be issued and any/all outstanding invoices relating to this product(s) and/or it is replacement will be due for full settlement under our normal terms of payment. Products can be returned at the customer’s expense.
By signing completing and signing the form you accept that if we do not receive the product(s) within 2 weeks for inspection, any/all invoices will remain fully chargeable under our normal terms of payment. Mailcoms also accepts no liability for product(s) that have been lost/damaged in transit. It is the customers responsibility to ensure sufficient cover and proof of delivery is obtained.
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