Franking Machine Supplies Returns
Sorry to hear you are experiencing problems with your order. We can assure you that all franking machine supplies have been tested in the equipment they are intended for prior to dispatch. Before returning you need to be aware that many problems are found not with the cartridge or other consumables but can often be caused by the machine or operator error. Ink cartridges: Many problems can be caused by ink cartridges drying out in warm offices following a period of no usage or by taking the cartridge out and cleaning some of the contacts either on the cartridge or in the machine itself. Most print problems can be very easily rectified by following our simple tips available on our support page of our website, CLICK HERE for more assistance.
We have had many instances of supposed faulty cartridges that turn out to be in perfect working order or that have either 'timed out' or have used their defined number of impressions as set by the equipment manufacturer. When we receive a returned franking machine cartridge back, we read the microchips on the cartridge which records its serial number, the date it was first inserted in the machine and how many prints its done. We've recently had a spate of customers reporting faulty cartridges but when we receive them, we have found the cartridge to be empty!
Where original cartridges are purchased and to ensure that your franking machine issue is resolved quickly, we would refer you to your service provider in the first instance as many cases have resulted in a machine issue not a cartridge issue.
If you still need to return your order as you feel it has a genuine problem, we will be more than happy to help you get back up and running as quickly as possible. To arrange for a replacement to be dispatched immediately please read the disclaimer below to download our returns form and you will be required to send back the goods. PLEASE NOTE WE WILL ONLY DISPATCH A REPLACEMENT UPON RECEIPT OF THIS FULLY COMPLETED FORM.
Please ensure when returning product(s) back to us, that you enclose a copy of the returns form along with the product(s) that you are returning to the following address:
Franking Machine Supplies Returns – Mailcoms Ltd – 3 Heritage Park, Hayes Way, Cannock, Staffordshire, WS11 7LT
Please ensure you apply the correct ‘’small parcel’’ postage and product(s) is/are in the original packaging or well packaged to avoid damaged in transit (do not wrap ink cartridges in tissue as this will cause leakage in transit).
Credits/refunds will be issues within 30 days unless further testing is required.
By downloading and completing this returns form, you acknowledge that you will return your product(s) for testing to us. If you require an immediate replacement, we will dispatch one upon receipt of this returns form along with an invoice at its full replacement value (next working day charges will apply).
If the product(s) is/are found to be faulty, we will credit or partially credit the replacement invoice or the original invoice (if no replacement was dispatched). In the case of ink cartridges, this credit will be based on how much unused ink remains in the faulty cartridge as per our sale terms and conditions. However, if the product(s) is/are found NOT to be faulty, then the invoice will not be credited, and full settlement will be due under our normal terms of payment. You also accept that if the cartridge is not found to be faulty, it would be your responsibility to arrange collection of the cartridge within 7 working days. If the cartridge is not collected within 7 working days, it will be disposed of. Cartridges that are returned, will be returned with a dated test print (unless it is empty, then we will dispose of it for you). If returning due to the product(s) being surplus to requirements and the product(s) returned to Mailcoms is not in a resaleable condition and/or the sealed bag has been opened, it cannot be accepted for return or refunded, and you will need to arrange collection of the product(s) at your own expense within 7 working days. If the product(s) are not collected within 7 working days, goods will be disposed of.
You accept that if we do not receive the product(s) back within 2 weeks then the invoice for the replacement goods will apply. Mailcoms also accepts no liability for product(s) that do not arrive at our given address which may have been lost in transit.
You will need to acquire proof of posting and we do advise that you use recorded or tracking delivery service. In the event goods are unwanted or ordered in error the company will (at its discretion) offer a return of the product(s) with a 25% restocking fee applied. Please note: Our cut off for orders is 4pm Monday-Friday.
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