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Rate Change

Franking Machine Rate Change Information Page

The Royal Mail have announced that their prices are changing and will be in effect from the 2nd October 2023. Please see below for your model of franking machine and the schedule / instructions regarding your update for 2023. Browse for your franking machine below and then simply click on your model and view the information displayed for that machine.

Download Your FREE & Easy to Use 2023 Postage Rates Wall Poster

As you may have been made aware from the Royal Mail, the new 2023 postage rates have now been released. As a result, it is vital that your franking machine is up to date. To find out how to update your franking machine to the latest rates, select your franking machine supplier or manufacturer from the below list to view instructions and helpful videos specific to your franking machine.

Mailcoms
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Frama Logo
FP Mailing Logo

Mailcoms Mailmark Franking Machines

Mailmark™ Mailstart Plus Rate Change Information & Instructions

Mailcoms Mailstart+ Franking Machine
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Mailmark™ Mailbase Series Rate Change Information & Instructions

Mailcoms Mailbase Franking Machine
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Mailmark™ Mailbase+ Rate Change Information & Instructions

Mailcoms Mailbase+ Franking Machine
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Mailmark™ Mailbase Speed Rate Change Information & Instructions

Mailcoms Mailbase Speed Franking Machine
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Mailmark™ Mailsend Lite Rate Change Information & Instructions

Mailcoms Mailsend Lite Franking Machine
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Mailmark™ Parcelsend Lite Rate Change Information & Instructions

Mailcoms Parcelsend Lite Franking Machine
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Mailmark™ Mailsend Essential Rate Change Information & Instructions

Mailcoms Mailsend Essential Franking Machine
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Mailmark™ Parcelsend Essential Rate Change Information & Instructions

Mailcoms Parcelsend Essential Franking Machine
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Mailmark™ Mailsend Rate Change Information & Instructions

Mailcoms Mailsend Franking Machine
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Mailmark™ Mailsend+ Rate Change Information & Instructions

Mailsend Plus Franking Machine
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Mailmark™ Parcelsend+ Rate Change Information & Instructions

Mailsend Plus Franking Machine
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Mailmark™ Mailsend Speed Rate Change Information & Instructions

Mailcoms Mailsend Speed Franking Machine
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Mailmark™ Parcelsend Speed Rate Change Information & Instructions

Mailcoms Parcelsend Speed Franking Machine
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Mailmark™ Send Pro / Connect+ Series Rate Change Information & Instructions

Pitney Bowes Connect+ Series Franking Machine
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Mailhub Rate Change Information & Instructions

Mailhub Franking Machine
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Pitney Bowes Mailmark Franking Machines

Pitney Bowes DM60 Rate Change Information & Instructions​

Pitney Bowes DM60 Franking Machine
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Pitney Bowes DM110i, DM160i & DM220i Rate Change Information & Instructions​

Pitney Bowes DM160i/DM220i Franking Machine
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Pitney Bowes DM300M Rate Change Information & Instructions​

Pitney Bowes DM300c/DM300M Franking Machine
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Pitney Bowes DM400M Rate Change Information & Instructions​

Pitney Bowes DM400c/DM400M Franking Machine
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Pitney Bowes SendPro C Rate Change Information & Instructions​

Pitney Bowes SendPro C Franking Machine
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Pitney Bowes SendPro+ Rate Change Information & Instructions​

Pitney Bowes SendPro+ Franking Machine
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Pitney Bowes SendPro C Auto Rate Change Information & Instructions​

Pitney Bowes SendPro C Auto Franking Machine
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Pitney Bowes SendPro C Auto+ Rate Change Information & Instructions​

Pitney Bowes SendPro C Auto+ Franking Machine
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Mailmark™ Send Pro / Connect+ Series Rate Change Information & Instructions

Pitney Bowes Connect+ Series Franking Machine
Find Out More

Neopost / Quadient Mailmark Franking Machines

Neopost / Quadient IS200 Series Rate Change Information & Instructions

Neopost IS240/IS280/IS290i Franking Machine
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Neopost / Quadient IS240 / IS280 / IS280C Rate Change Information & Instructions

Neopost IS240/IS280/IS290i Franking Machine
Find Out More

Neopost / Quadient IS290i Elite / IS290i Series Rate Change Information & Instructions

Neopost IS240/IS280/IS290i Franking Machine
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Neopost / Quadient IN300 / IN360 Rate Change Information & Instructions

Mailhub Franking Machine
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Neopost / Quadient IS330 / IS350 / IS350c Rate Change Information & Instructions

Neopost IS330/IS350 Franking Machine
Find Out More

Neopost / Quadient IS420 / IS440 Rate Change Information & Instructions

Neopost IS420/IS440 Franking Machine
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Neopost / Quadient IS460 / IS480 Rate Change Information & Instructions

Neopost IS460 / IS480 Franking Machine
Find Out More

Frama Mailmark Franking Machines

Frama FS Series 3 Rate Change Information & Instructions​

Frama FS 3 Series Franking Machine
Find Out More

Frama FN Series 5 Rate Change Information & Instructions​

Frama FN 5 Series Franking Machine
Find Out More

FP Mailing Mailmark Franking Machines

FP Mailing Postbase Mini Rate Change Information & Instructions​

FP Mailing Postbase Mini Franking Machine
Find Out More

FP Mailing Postbase Series Rate Change Information & Instructions​

FP Mailing Postbase Qi3 / Econ Franking Machine
Find Out More

Frequently Asked Questions

Please visit www.royalmail.com and they will be able to locate this information online.

A general price change has occurred across the board providing greater savings for Mailmark franking machine and standard franking machine users. For full details and all options please visit www.royalmail.com/prices2023

This depends on whether or not you have a Premier Service and Support Agreement with your equipment. We will contact all Customers and advise accordingly before any changes.

We will start to dispatch the chips and cards for all customers week commencing 18th September 2023. These may be sent in the post or may be updated via an engineer visit.

As part of the terms and conditions of the Royal Mail Franking Scheme your machine needs to be updated with the latest rates to ensure your mail carries the correct postal costs. Incorrect postage values may result in non delivery of items and Royal Mail will also charge you for each item that has the incorrect price. Royal Mail will charge customers for any letters posted without the correct price – these will be charged the difference plus a surcharge per item for inland mail and for international mail.
You will need to manually weigh your item, refer to the Royal Mail franking price list and type the amount in manually or by accessing the Surcharge payment option on your franking machine.

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Mailcoms are proud to offer our customers automatic recurring orders without the need to remember to keep ordering the same essential business supplies products time and time again. This also allows us to forecast our stock requirements so you don’t have to worry about running out ever again.

Most importantly, with us automatically creating your order at a frequency of your choice you can always be confident that the products supplied will be guaranteed genuine Mailcoms products.

When you subscribe & save you will automatically create an order based on the subscription duration and frequency that you select. Your payment details will be stored securely with the world renowned trusted payment gateway ‘Stripe’ and you’ll be charged for each of these deliveries, unless you choose to pay in advance.

We will send you a reminder a few days before your order is generated to allow you to add to, amend, skip, delay, or cancel should you need to. If you want to cancel or change your subscribe & save products, you can do so at any time. Your order confirmation emails have links to your order where you can manage your subscription from.

See our terms & conditions for more details on returns and refunds. See more here.

RISK FREE - 100% Total Satisfaction Guarantee

We provide a FREE visual photo of your item and will not process and print your complete order until you have approved by either our proof approval application, email or video. You can make amendments as required until you are satisfied with your samples before your order is put into full production. If you wish to order a physical sample first, you can do so by getting in touch with us. Amendments can still be made after receipt of the item however these will be visual approvals only. The full cost of the sample will be refunded off your first full order*. If you are not happy with the quality of the printed sample we will refund your order in full without quibble.

Mailstart+ franking machine rate change information

From the 2nd October 2023 the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a Mailmark franking machine versus stamps or smartstamp. Download our 2023 Wall Chart here

The new rates will be available to download from the 18th September 2023. The new tariffs will be held in the memory and will activate automatically on the 2nd October 2023. The terms and conditions of the Royal Mail Franking Scheme require that you keep postal rates up to date on your machine so it is essential that you download the updated rates as soon as possible for your Mailstart+ franking machine. This update is easily performed by connecting to the data centre and selecting ‘Check for Updates’ via the machines menu system.

Download the Mailstart+ Rate Change Instructions here

Order Low Priced Ink, Labels & Accessorises for your Mailcoms Mailstart+ franking machine.

New Mailstart+ franking machine rate change instructions

Learn how to update your Mailstart+ franking machines postage rates by watching the video below or by following the simple instructions:

• Check that your system is connected as for a normal postage refill

• At the main screen (Date on display) press the ‘Funds’ key.

• Use the review ‘down’ key to scroll to ‘Check balance available?’

• Press the ‘Yes/Enter’ key.

• The machine will automatically connect to the PB Infrastructure.

• Once the meter has connected it will show ‘Checking PBP Account Balances’.

• The machine then shows ‘Prepaid £xx.xx’ (the balance of your PBP account).

• Press the ‘Yes/Enter’ key to continue.

• The meter then asks if you wish to Refill Postage. Press the ‘No’ key to continue.

• The meter will check for updates and display ‘SYSTEM UPDATE REQUIRED – Please Wait’.

• Press the ‘Yes/Enter’ key to download and install the new rates.

• Once completed the display will read ‘Download complete Continue – press enter’

• Press the ‘Yes/Enter’ key.

• The display will then show ‘During the call: Rate data installed’

• Press the ‘Yes/Enter’ key.

• You will be asked ‘Do you want to print a download report?’

• Press the ‘No’ key.

• The machine will then return to the main screen. The new rates are now installed.

Please note: Due to the amount of updates being performed during this period you may need to repeat the above or try outside of busy / peak times.

Please note: If you advance the printing date to 2nd October 2023 or beyond, this will activate the new Postal Rates and cannot be reversed.

Mailbase Series franking machine rate change information

From the 2nd October 2023 the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a franking machine versus stamps or smartstamp. Download our 2023 Wall Chart here

The new rates will be available to download from the 18th September 2023. The new tariffs will be held in the memory and will activate automatically on the 2nd October 2023. The terms and conditions of the Royal Mail Franking Scheme require that you keep postal rates up to date on your machine so it is essential that you download the updated rates as soon as possible. This update is easily performed by connecting to the data centre and selecting ‘Check for Updates’ via the machines menu system.

Download the Mailmark Mailbase Series Rate Change Instructions here

Order Low Priced Ink, Labels & Accessorises for your Mailcoms Mailbase franking machine.

Mailmark Mailbase Series franking machine rate change instructions

Learn how to update your Mailbase franking machines postage rates by watching the video below or by following the simple instructions:

• Check that your system is connected as for a normal postage refill.

• With your machine on the Home screen press the ‘Add Postage’ key.

• Select ‘Check PbP Balance.’

• The machine will automatically connect.

• When connection has been made, the ‘Add Postage’ screen appears.

• Press ‘No’ to skip adding funds.

• Your machine will automatically check and begin downloading new rate files.

• When the update has finished downloading follow the prompts until you return to the Home screen.

• You may receive a request to reconnect for a further upload/download. Proceed by re-connecting and follow any prompts.

Please note: Due to the amount of updates being performed during this period you may need to repeat the above or try outside of busy / peak times.

Please note: If you advance the printing date to 2nd October 2023 or beyond, this will activate the new Postal Rates and cannot be reversed.

Mailmark Mailbase+ franking machine rate change information

From the 2nd October 2023 the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a franking machine versus stamps or smartstamp. Download our 2023 Wall Chart here

The new rates will be available to download from the 18th September 2023. The new tariffs will be held in the memory and will activate automatically on the 2nd October 2023. The terms and conditions of the Royal Mail Franking Scheme require that you keep postal rates up to date on your machine so it is essential that you download the updated rates as soon as possible for your Mailbase+ franking machine. This update is easily performed by connecting to the data centre and selecting ‘Check for Updates’ via the machines menu system.

Download the Mailmark Mailbase+ Rate Change Instructions here

Order Low Priced Ink, Labels & Accessorises for your Mailcoms Mailbase+ franking machine.

Mailmark Mailbase+ franking machine rate change instructions

Learn how to update your Mailbase+ franking machines postage rates by watching the video below or by following the simple instructions:

• Check that your system is connected as for a normal postage refill. This can be via LAN connection or PC Meter Connect.

• At the main screen press the ‘Refill Postage’ key.

• Select ‘Check PbP Balance.’

• Select ‘Continue.’

• Press the Enter key if prompted.

• The machine will automatically download and install rates. A series of status messages will be displayed.

• When the update has finished, follow the prompts (if any), until you return to the main screen. Do not switch off until the process is finished.

• You may receive a request to reconnect for a further upload/download, proceed by reconnecting and follow any prompts.

Please note: Due to the amount of updates being performed during this period you may need to repeat the above or try outside of busy / peak times.

Please Note: If you advance the printing date to 2nd October 2023 or beyond, this will activate the new Postal Rates and cannot be reversed.