We are currently experiencing issues with our telephone systems, our engineers are working to rectify the problem and all services should resume shortly. We apologise for any inconvenience this may cause.
Play the video to find out much more about Mailcoms...
Not only is Mailcoms Ltd a Royal Mail Authorised Independent Inspector & Maintainer of Franking Machines but we're also one of only 2 companies in the UK to have our own franking machine ink approved by the Royal Mail.
Meet the Mailcoms Team
Back Row (from left to right); Alex Price – Apprentice Digital Marketing Administrator, Callum Andrews-Drakeley - Technical Support & Warehouse Manager, Ryan Green - Account Manager, Phil McManus – Managing Director, Corey Mansell - IT Support and Website Co-Ordinator, James Harley – Web Developer, Jamie Brookbanks - Field Based Customer Services Executive.
Front Row (from left to right); Sarah Hollings – Administrative Assistant, Lisa Clarke – Senior Administrator, Maddy Keates – Administrative Assistant, Cheryl Fox - Direct Account Manager.
Mailcoms was started back in 2005 from a converted garage at the family home in Cannock, Staffordshire. The industry had been dominated by two main manufacturers and the Office of fair Trading and the Royal Mail were looking to offer more choice to customers for both service and sales of equipment and franking machine supplies. This seemed like perfect timing for Mailcoms who's directors spent years listening to customers and had a vision of offering low running cost alternative franking machines without the need for using sales people who can often put many customers off.
This unique new direction used modern technology to market products and spread the word and has since resulted in Mailcoms being one of the largest Independent franking machine suppliers in the UK.
In 2008 Mailcoms were awarded the accolade of Royal Mail™ Authorised Independent Inspector & Maintainers of postal franking machines. This is an accreditation only shared with a handful of other companies across the UK. A major key point of this award was our attention to detail in dealing with service issues which is vitally important when servicing equipment that essentially prints money.
In 2012 Mailcoms were also one of only two companies in the UK to have their own brand of franking inks approved by the Royal Mail. Mailcoms Ltd was also the first company in the UK to offer refilling/recycling of franking machine ink cartridges and now the largest online retailer of franking machine supplies for all brands of equipment. With over 15,000 customers from small businesses to some of the largest corporate organisations in the UK, Mailcoms has now grown to an annual turnover of nearly two million pounds and employs nearly 20 staff.
Following humble beginnings in the family home Mailcoms made the big step into acquiring purpose built premises at an investment of over £500,000 and moved in at the end of 2011. These new premises enabled the business to be contained on a single site with larger storage facilities to hold more stock and ordered extensive administration and service facilities to enable us to continue being one of the premier franking machine distributors and service agents in the UK. The new building also included a purpose built ink cartridge remanufacturing centre to further enhance ink cartridge production and the recycling/refilling program.
Mailcoms prides itself on a more personal level of customer service and are proud of some of the kind words left on our testimonial page.
Financial Refunds, Stafford – Well Demonstrated & Efficient
Well demonstrated, friendly and efficient.
January 14 2016
Reviewed by Jayne Bull
Lister Trade Frames, Stoke-on-Trent – Very Happy with the Service
Easily installed and the gentleman was very helpful. All information provided and machine demonstrated.
June 06 2016
Reviewed by Julie Jackson
Wye Insurance Consultants, Bakewell – Pleasant Installer
Pleasant installer, seamless transition to our new machine.
April 25 2016
Reviewed by Kieron Seggar
Holgate Meadows Community School, Sheffield – Good & Friendly
Good and friendly service. Thank You.
April 25 2016
Reviewed by Joy Cooper
MNT Limited, Nottingham – Quickly & Efficiently
The machine was installed quickly and efficiently. The operating instructions that Dan gave were very concise and helpful. We are very happy with the machine and the new options that it gives us, e.g. being able to put the company address on the mail going out and setting up different accounts for the two companies.