Decertified Franking Machines

As technology has advanced with both the Royal Mail and franking machine manufacturers some franking machine models will become obsolete and/or decertified from January 2023. Certain franking machine models will either be de-certified by the Royal Mail  or no longer supported by the manufacturer to enable top ups or general software update support. When this happens customers will unfortunately no longer be able to process their mail or parcels through their machine.

Examples of this in the past are older franking machine models that also use a certain type of top up such as manual Post Office top ups or systems such as Neoposts old ‘Credipac’ system. Many standard and non Mailmark franking machines are soon to become obsolete and when this happens manufacturers will notify the customers well in advance that their franking machine will either be no longer supported or reaccredited.

Unfortunately when this happens or if it becomes industry standard that only certain franking machines can be used to frank mail, it means that the franking machine will become unusable and will be unable to be re-credited via an alternative company or server.

To assist franking machine customers we have created this page and guide below to help find out of your machine may become obsolete as part of this latest decertification announcement by the Royal Mail.