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Postage

Postage support for the Pitney Bowes DM100i / DM110i / DM160i / DM220i franking machines. Below you will be able to find a range of postage support for these franking machines. Simply find what you need help with and follow our guides to see if we can support you.

DM100i / DM110i / DM160i / DM220i Postage Support


International Country Codes

1. From the home screen, press ‘select a carrier’. Two options will be displayed: Royal Mail & Surcharge.

2. Select Royal Mail.

3. Now page down until you find the International option you require. Select your option.

4. Place your item on the weighing scales.

5. Select the format your mail piece is (e.g. Small Letter, Large Letter, Small Parcel or Medium Parcel).

6. Refer to the below country list and input the corresponding code if required.

A B C D E F G H I J K L M N O P Q R S T U V W Y Z

Country

Code

A 
Afghanistan100
Albania101
Algeria080
Andorra102
Angola103
Anguilla199
Antigua & Barbuda (includes Redonda)192
Argentina026
Armenia200
Aruba201
Ascension104
Australia007
Austria036
Azerbaijan202
Azores105
B 
Bahamas045
Bahrain071
Bangladesh089
Barbados058
Belarus203
Belgium013
Belize106
Benin107
Bermuda022
Bhutan108
Bolivia056
Bosnia-Herzegovina053
Botswana109
Brazil008
British Virgin Islands204
Brunei Darussalam110
Bulgaria111
Burkina Faso184
Burma112
Burundi113
C 
Cambodia (Kampuchea)138
Cameroon114
Canada006
Cape Verde115
Cayman Islands116
Central African Republic117
Chad118
Chile038
China091
Colombia017
Comoros119
Congo, Democratic Republic of The081
Congo, Republic of The (Brazzaville)120
Corsica121
Costa Rica049
Cote d'Ivoire  (Ivory Coast)137
Croatia205
Cuba073
Cyprus092
Czech Republic066
D 
Denmark032
Djibouti122
Dominica090
Dominican Republic042
E    
Ecuador034
Egypt062
El Salvador044
Equatorial Guinea124
Eritrea131
Estonia125
Ethiopia086
F 
Falkland Islands127
Faroe Islands126
Fiji094
Finland052
France (includes Monaco)004
French Guiana128
French Polynesia (Tahiti)096
G 
Gabon129
Gambia130
Georgia, Republic of206
Germany002
Ghana069
Gibraltar132
Great Britain & Northern Ireland001
Greece025
Greenland134
Grenada193
Guadeloupe (includes Saint Martin)135
Guatemala040
Guinea093
Guinea-Bissau136
Guyana061
H 
Haiti064
Honduras050
Hong Kong (includes Kowloon)018
Hungary063
I 
Iceland077
India020
Indonesia051
Iran024
Iraq079
Ireland (Eire)033
Israel023
Italy009
Ivory Coast137
J 
Jamaica029
Japan003
Jordan075
K 
Kampuchea (Cambodia)138
Kazakhstan207
Kenya065
Kiribati133
Korea, Democratic People's Republic of (N. Korea)194
Korea, Republic of (S. Korea)031
Kuwait060
Kyrgyzstan206
L 
Laos139
Latvia140
Lebanon141
Lesotho142
Liberia070
Libya076
Liechtenstein189
Lithuania143
Luxembourg088
M 
Macao144
Macedonia, Republic of209
Madagascar145
Madeira Islands146
Malawi147
Malaysia055
Maldives148
Mali149
Malta097
Marshall Islands, Republic of229
Martinique099
Mauritania151 
Mauritius150
Mexico005
Micronesia, Federated States of243
Moldova210
Mongolia152
Montenegro (Serbia-Montenegro)212
Montserrat191
Morocco083
Mozambique153
N   
Namibia082 
Nauru154
Nepal155
Netherlands011
Netherlands Antilles (includes Bonaire, Curacao, Saba, St. Eustatius and St, Maarten)156
New Caledonia157
New Zealand030
Nicaragua057
Niger159
Nigeria048
Norway027
O 
Oman160
P 
Pakistan059
Panama041
Papua New Guinea161
Paraguay076
Peru039
Philippines012
Pitcaim Islands190
Poland028
Portugal054
Q 
Qatar162
R 
Reunion163
Romania072
Russia (Russian Federation)037
Rwanda164
S 
St. Christopher (St. Kitts) & Nevis198
St. Helena165
St. Lucia197 
St. Pierre & Miquelon167
St. Vincent & the Grenadines196
San Marino219
Santa Cruz Islands172
Sao Tome & Principe166
Saudi Arabia046
Senegal169
Serbia-Montenegro (Yugoslavia)212
Seychelles170
Sierra Leone171
Singapore035
Slovak Republic (Slovakia)213
Slovenia214
Solomon Islands (includes Santa Cruz Islands)172
Somalia173
South Africa019
Spain016
Sri Lanka087
Sudan174
Suriname074
Swaziland175
Sweden015
Switzerland010
Syrian Arab Republic085
T 
Tahiti096
Taiwan021
Tajikistan215
Tanzania098
Thailand047
Togo176
Tonga177
Trinidad & Tobago043
Tristan da Cunha178
Tunisia179
Turkey180
Turkmenistan216
Turks & Caicos Islands181
Tuvalu182
U 
Uganda183
Ukraine217
United Arab Emirates067
United Kingdom (includes England, Scotland, Wales, and N. Ireland)001
Uruguay068
Uzbekistan218
V 
Vanuatu158
Vatican City185
Venezuela014
Vietnam186
Virgin Islands204
W 
Wallis & Futuna Islands195
Western Samoa187
Y 
Yemen188
Z  
Zambia084
Zimbabwe095

Pre-Paid Reply Instructions

1. From the home screen, press ‘select a carrier’. Two options will be displayed: Royal Mail & Surcharge

2. Select Royal Mail.

3. Now page down until Pre-Paid Reply is shown. Select this option.

PLEASE NOTE: You can only send letters this way, not parcels.

PLEASE NOTE: This only applies to Mailmark compatible franking machines.


Performing a Surcharge Payment or Manual Payment

1. From the home screen , press ‘select a carrier’. Two options will be displayed: Royal Mail & Surcharge

2. Select Surcharge payment.

3. The screen will then display Surcharge again. Select this option.

4. The screen will then display ‘Class Surcharge Option’ and a cursor will be flashing in the top right hand corner. This is where the value you enter is displayed. Enter the required value.

• Select the green button Yes/Enter if the amount entered is correct.

• Select the red button No if the amount entered is incorrect and this will take you back a screen.

5. Finally after you have selected the green button Yes/Enter to confirm above then you will be asked to confirm the amount – Select the green button again to confirm.

You should now be able to print your impression.


Error Code 7, 11 & 104

Occasionally the DM100i / DM110i / DM160i / DM220i will show error codes on the franking machine. These errors usually come to light when you are trying to recredit the franking machine and are linked to the meter via the manufacturer. The machine will fail to connect and will display one of the following messages:

Error 7 - This suggests there is a hold on your postage account and is usually caused by a lack of connection activity to the manufacturer’s server. In order to release this hold can you please e-mail in your company name and meter number to Mailcoms (email to info(at)mailcoms.co.uk), heading the e-mail Error 7 whereby we will contact the manufacturer to get this removed.

Error 11 - This hold is placed on the meter usually due to the equipment location being unknown, non-payment of invoices, etc. In order to get this released please e-mail in your company name and meter number to Mailcoms (email to info(at)mailcoms.co.uk), heading the e-mail Error 11 whereby we will investigate further.

Error 104 - If you are trying to recredit the franking machine and the machine displays an Error 104 this means you are attempting to recredit by an incorrect amount. The DM100i / DM110i / DM160i / DM220i can only recredit in increments of £50.00.


How to check your PBP Account Balance

1. Press ‘Add Postage’.

2. Select ‘Check PbP balance’.

3. The system now connects to the Data Centre (this may take a few minutes). Various screens display, letting you know the status of the process.

4. The Postage by Phone account balances display. Select ‘continue’ to return to the home screen.


How to check your last download of funds

1. Press reports button (it may ask you to press ‘printable reports’).

2. Select ‘Add postage’ report.

3. The machine will then ask you to insert an item to print onto (label or envelope).

4. This will then show you the last 5 refills you have done on your meter, including time, date and account number.


How to check the funds level on your franking machine

To check the used/unused funds to see if you have downloaded funds already without realising, select ‘funds’ and scroll through to the used and unused. Unused will provide a balance of what is loaded on the machine and available to use.

If you have funds available then you can download this to your machine in increments of £50.00. If you have zero funds available then you will either have downloaded funds within the last 4 or 5 working days and if on Direct Debit the funds are yet to be replenished, or you have downloaded but if on invoice payment, the payment is still clearing or the invoice is still awaiting payment.

If there are no funds available and no funds on the machine already and you need funds immediately then you will need to make a payment into the postage account. We do not recommend making a payment by credit card.

Postage paid into your postage account by BACS needs to be given 4/5 working days to clear and become available in your account and to download.

To pay your postage by BACS or Bank Transfer please direct payment to the following bank account:

Sort Code – 20-36-98

Account Number – 90792950

Account Name – Postage by Phone

Please ensure your Recrediting Account Number is quoted as a reference to allow instant identification of your payment. The bank remittance should then be either faxed or e-mailed to the following - 01279 449381 or pbremittances.uk@pb.com.

If funds are required urgently, in this instance after you have made the payment can you please e-mail the bank remittance to info@mailcoms.co.uk, supplying the used and unused readings from your machine (these can be found by selecting ‘funds’ and scrolling through), after which we can try and get these funds made available to you before they have cleared.

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