Postbase Mini Printing Support

Watch this video to learn how to replace the ink cartridge on your Postbase Mini franking machine.
Follow these steps to replace the ink cartridge: 1. Select “Menu”. 2. Select “Print System”. 3. Select “Change Cartridge”. 4. Lift the lid. 5. Press the green button to release the ink cartridge. 6. Remove the ink cartridge from the machine slowly and safely. 7. Get your new ink cartridge and remove the protective layer. 8. Now place your new cartridge back into the franking machine so it is seated nicely. 9. Firmly press down on the ink cartridge until it clicks into place. 10. Close the lid. 11. The franking machine will now perform maintenance and prompt you to perform a test pattern. 12. To perform a test pattern, place an envelope or label into the franking machine. The machine will then perform a test pattern. 13. If you are happy with the test pattern, click the green tick button on the franking machine touch screen.
Watch this video to learn how to replace the ink cartridge on your Postbase Mini franking machine.
If your franking machine is performing no print, then you need to clean the ink cartridge. Follow these steps to clean the ink cartridge: If you are experiencing no print in your Postbase Mini franking machine, you need to clean the ink cartridge: 1. Get a damp cloth and wipe the top of the ink cartridge printhead. 2. Get some tissue paper and shake the ink cartridge, ensuring the print head is firmly covered. Now you need to replace the ink cartridge in the franking machine by following these instructions: 1. Select “Menu”. 2. Select “Print System”. 3. Select “Change Cartridge”. 4. Lift the lid. 5. Press the green button to release the ink cartridge. 6. Remove the ink cartridge from the machine slowly and safely. 7. Get your new ink cartridge and remove the protective layer. 8. Now place your new cartridge back into the franking machine so it is seated nicely. 9. Firmly press down on the ink cartridge until it clicks into place. 10. Close the lid. 11. The franking machine will now perform maintenance and prompt you to perform a test pattern. 12. To perform a test pattern, place an envelope or label into the franking machine. The machine will then perform a test pattern. 13. If you are happy with the test pattern, click the green tick button on the franking machine touch screen.
Learn how to effectively clean your Postbase Mini franking machine ink cartridge to resolve any issue for no print, half print & poor print problems. Some times you will face issues with your ink cartridge where it will not print despite having ink in the cartridge.

Items Required

• Faulty Ink cartridge • Warm damp cloth (Folded) • Tissue Paper / Kitchen Roll (Folded) • Mug of boiling hot water

Resolution:

Watch this video to learn how to effectively clean your Postbase Mini franking machine ink cartridge.
1. Remove your ink cartridge from the franking machine. 2. Press the ink cartridge down onto folded tissue to see if the ink flows. 3. Place the tip of the printhead into boiling water and hold it there for around 30 seconds. 4. Press the ink cartridge down onto a warm damp cloth for around 10 seconds. 5. Press the ink cartridge onto the tissue once again to check the ink flow. 6. You are aiming to get 2 parallel tram lines. 7. Place the ink cartridge back in your machine and run a test print. If the problem persists repeat the process.
Learn how to effectively clean the contacts on the Postbase Mini ink cartridge to clear possible messages such as “Not Registering”, “Calibration Error”, Temperature Calibration” or “Contact Failure”.

Items Required

• Ink cartridge with dirty contacts • Rubber or; • Alcohol Wipe

Resolution:

Watch this video to learn how to effectively clean the contacts on the Postbase Mini ink cartridge.
1. Remove the ink cartridge from the franking machine. 2. Clean the contacts on the ink cartridge very carefully using a rubber or the alcohol wipe provided. 3. Dry off or wipe any residue. 4. Reinsert the ink cartridge and into the franking machine and test again.