Addresses Support

Key features of the Address Book

– Auto-Save Addresses: The Online Shipping Account will auto-save each new address as you enter it, so you don’t have to manually add the address again should you need it for later shipments. Auto-save is enabled by default, but you can disable address auto-save at any time. For details, see Automatically Saving Addresses to your Address Book.

– Importing Addresses: Import multiple recipient addresses into the Address Book from another contact management application using our downloadable CSV-format template. For details, see Importing Addresses.

– Search for Addresses: Search for a recipient or sender address using a particular field, such as name, city or postal code, or search all fields. Then sort your search results to help you find the contact you’re looking for.

– Verify Addresses: In addition to these Address Book-specific features, the Online Shipping Account will attempt to verify an address by comparing the location-related information you enter to carriers’ databases of addresses to which they can deliver. If the Online Shipping Account finds a verified match, you’ll be given the choice of using the address information you entered or the carrier’s verified address information.

Your Online Shipping Account address book can hold an unlimited number of addresses.

1. From the menu at the top, select “Address Book”.

2. Select “+Add Contact”.

3. Enter the contact details.

4. Select “Save”.

You can edit addresses in your Online Shipping Account.

1. From the menu at the top, select “Address Book”.

2. Select “Recipients” to display the list of recipient addresses, or select “Senders” to display the list of sender addresses.

3. Select the “Edit” icon next to the address you wish to delete.

4. In the Edit Contact window, make the necessary changes. When typing a street address, suggested addresses will be displayed.

5. Select “Save”.

You can delete addresses that you no longer need from your address book.

1. From the menu at the top, select “Address Book”.

2. Select “Recipients” to display the list of recipient addresses, or select “Senders” to display the list of sender addresses.

3. Select the “Delete” icon next to the address you wish to delete.

4. Select “Delete” to confirm.

Watch the video below to learn how to import and use addresses & contacts in your Online Shipping Account.

You can use your Online Shipping Account to import addresses from other sources into your online address book. Your Online Shipping Account address book can hold an unlimited number of addresses.

Before you start, please note:
– Please DO NOT use the portal CSV template, be sure to download ours and make sure all UK addresses are listed with the country code GB. This is a brand new service that was originally launched in the US and as such, it is going through a lot of developments and improvements for the UK market. Mailcoms Address Book Template.csv
– Please only import UK addresses this service only currently offers domestic UK Royal Mail & Parcelforce shipping.

Importing Addresses & Contacts

1. Log into your Online Shipping Account.

2. Click on “Address Book” in the navigation.

3. Download our .csv template -> Mailcoms Address Book Template.csv
– Please note: the .csv file available within your Online Shipping Account is a US version, so use our template for best results.

4. Edit the .csv file and input the address data, following the guidelines below:
– Name = Contact Name
– Company = Company Name
– Email = Contact Email Address
– Phone = Contact Phone Number
– Street Address 1 = First line of address
– Street Address 2 = Second line of address (if applicable)
– Street Address 3 = Third line of address (if applicable)
– City = City Location
– County/Province = County Location
– Postal/ZIP Code = Postcode
– Country = Please note this is always GB otherwise the record will either fail to import or it will recognise it as an unknown international country and fail when you try to ship to that address.

IMPORTANT – Please make sure all the correct entries are in the exact same order under the exact same title as the template and do not change the 1st line field title entries. If your address does not have entries such as ‘Address 3’ please leave them blank. Please also ensure all the postcodes are in the correct format and all correctly listed under the postcode field.

5. Save your file and make a note of the location.

6. In your Online Shipping Account, click on the “Import” link so you can upload and import your contacts.

7. Click on “Choose File” and find the location of your file. Double click on the file.

8. Click the “Continue” button.

9. After some time (this will vary depending on the amount of records you are importing), a notification should pop up saying how many have been uploaded. You have successfully uploaded some contacts & addresses.

10. Now close the pop up window. Click on several random contacts to ensure that the data is all accurate and correct.

Using Addresses & Contacts

Once you have imported your addresses & contacts into your Online Shipping Account, you can now use them to send your mail items. Follow the steps below to use your addresses & contacts.

1. Navigate to the home screen by clicking on the logo in the top left hand corner.

2. Choose the product you wish to send (Small Parcel, Medium Parcel or Custom Dimensions).

3. Enter the weight of the parcel. Click “Continue”.

4. Click on the address book icon to open up all addresses saved on the system.

5. Click on the address you are sending to. All fields will then auto populate. Click “Continue”.

6. You can then complete the process of selecting your service and printing your a label.

When you enter new recipient addresses on labels, you can have your Online Shipping Account automatically add them to your address book.

1. From the menu at the top, select “Address Book”.

2. Select “Always save new recipient addresses”.

Important Note: If you are using Parcelforce and have chosen Collection, the Sender Address is the address from which your parcel will be collected. If needed, you can change the sender’s address when creating a shipping label.

1. From the Addressing screen when creating a label, select the “From” menu.

2. Select one of the following options:

– To select a different address from your Address Book, select “View all senders” and select the desired address.
– To make a change to the currently selected address, select “Edit sender address”, make the necessary changes, and select “Done”.
– To enter a new address, select “Add new sender address”, enter the address, and select “Done”.

One delivery attempt must have been made before any change can be made to the delivery address.

If you wish to change the delivery address after a first delivery attempt, please contact Parcelforce:

1. Go to www.parcelforce.com

2. Select “Receiving a parcel”.

3. Select “Redelivery” and fill in the form with your new delivery address.

Please note: for international shipments, legal regulations in the destination country may affect the possibility of changing an address.