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IS460 / IS480 Printing Support


The ink cartridge for printing is located in the franking machine and contains ink that has been tested and approved by the postal service.

The ink cartridge uses ink jet technology. It requires the print head nozzles to be cleaned regularly to provide a good printing quality. The system performs cleaning automatically or on your request. You can also clean the heads manually if the automatic cleaning is not sufficient.

The ink cartridge contains two print heads that have to be aligned.


Changing the Ink Cartridge

NOTE: The Power cord must be plugged in to move the cartridge into the ‘replacement’ position.

1. Open the cover: the ink cartridge moves to the replacement position. NOTE: Keep fingers away from the ink cartridge while it is moving to the replacement position.

2. Press down on the back of the ink cartridge to disengage it.

3. Lift out the old ink cartridge.

4. Remove the protective strips from the new ink cartridge.

5. Insert the new ink cartridge, and then push it forward until you hear the click.

6. Close the cover.

The alignment process of the printing heads starts automatically.


Fixing Printing Problems with the IS460 & IS480

The ink cartridge in the IS460 & IS480 is manufactured using two ‘offset’ HP45 ink cartridges. These sometimes need maintenance usually caused by either clogged up nozzles caused by paper dust or they can dry out either in transit / storage or if the machine is not used for a period of time. To resolve the problem try performing the following steps:

1. Remove the ink cartridge from the franking machine.

2. Give the print heads a good clean with a warm damp cloth or tissue.

3. Holding the alcohol wipe enclosed with your cartridge, or a few sheets of tissue paper against the heads, hold the cartridge so the brass print heads are pointing down and away from you and shake well. (INK MAY LEAK SO USE IN CAUTION!!!) Hold the tissue tight against the brass print heads.

4. Check to see if the ink is flowing well. You should see two sets of solid ‘tram’ lines like this:

5. If you see the similar to the image below, either no ink or broken ‘tram’ lines, wipe the print heads using the alcohol wipe enclosed or damp tissue and try the process again.

6. If the problem persists try cleaning the brass print heads with a cloth, some warm soapy water and repeat the process above.


Wiping & Rubbing the cartridge contacts

1. Turn the unit on and open the lid or top cover.

2. Remove the ink cartridge from the franking machine.

3. Using a clean, dry lint-free cloth or the alcohol wipe supplied or a rubber clean, rub the cartridge contacts from the top to the bottom. The contact area of the cartridge should be rubbed briskly to clean the gold contacts. Ensure that you wipe your finger over the corresponding gold pins inside the franking machine to ensure no ink is on them.

4. Re-insert the cartridges and close the franking machines top cover.

5. Print a test page. If the problem persists, please contact Mailcoms via the details below.


Cleaning the Print Heads Automatically

If the print on envelopes or labels looks unclear or dirty in some way, clean the headset to restore the print quality.

If the headset has to be cleaned too often, change the automatic cleaning interval as indicated.

How to Clean the Print Head Automatically (User)

To clean the print head automatically logged as User:

1. Press the Menu button.

2. Select “Ink Cartridge” and press OK.

3. Select “Cleaning Process” and press OK.

The cleaning starts automatically.

How to Clean the Print Heads Automatically (Supervisor)

To clean the print heads automatically logged as Supervisor:

1. Press the Menu buttonthe Menu button.

2. Select Maintenance and press OK.

3. Select Ink Cartridge and press OK.

4. Select Cleaning process and press OK.

The cleaning starts automatically.


Cleaning the Print Heads Manually

If automatic cleaning is not sufficient, you can clean the print heads manually. To clean the print heads manually:

1. Open the base cover.

2. Remove the ink cartridge.

3. Clean the heads with a soft damp cloth.

4. Put the cartridge back in place.

5. Close the cover.


Displaying Ink Level & Cartridge Data

You can display the ink level and other cartridge data, such as:

• Ink consumed in percent

• Ink color

• Cartridge status (present or not present)

• First used date.

How to Display Ink Level and Cartridge Data (User)

To display the ink cartridge data logged as User:

1. Select the Menu button.

2. Select “Ink Cartridge” and press OK.

3. Select “Ink Cartridge Information” and press OK.

The Ink information screen is displayed.

How to Display Ink Level and Cartridge Data (Supervisor)

To display the ink cartridge data logged as Supervisor:

1. Select the Menu button.

2. Select “Maintenance” and press OK.

3. Select “Ink Cartridge” and press OK.

4. Select “Ink Cartridge Information” and press OK.

The Ink information screen is displayed.


Align the Print Heads

To align the print heads as the supervisor:

1. Press the Menu button.

2. Select “Maintenance” and press OK.

3. Select “Ink Cartridge” and press OK.

4. Select “Headset Alignment” and press OK.

5. Press “OK” and put a piece of paper in the mail transport. The system will print a test pattern. The Set headset alignment screen is displayed.

6. Check the printed pattern and use the UP/DOWN keys to select the letter that corresponds to the straightest and complete vertical line (e.g. E).

7. Press “OK” to validate.

8. Repeat the previous step until lines F are aligned.

9. Press the back button to go back to the ink cartridge menu after alignment is completed.



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