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Ecomail Connection Support


What is a Connection Error?

If you experience recrediting problems there’s usually a simple explanation. If, when trying to recredit, you receive a ‘Connection Error’ it’s almost always caused because the machine cannot get an outside line.

The first thing to check is to make sure there is a telephone cable plugged into the back of the machine and follow it to the socket on the wall.

If you’ve checked the line a but still cannot get a connection the machine may need to dial a prefix, such as ‘9’. Tip – Try using your fax line as this is always a suitable solution, remember if you have to insert 9 before you send a fax then follow the instructions below.

If you’ve checked the above and are still experiencing problems try one of the following:

A) If there is broadband on the line make sure the line is plugged into a broadband filter and not straight into the wall.

B) If you’ve had recent changes to your phone system check the line the machine uses is still live or that the settings have not altered.



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