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DM400c / DM400M Scales Support


Fixing the Weighing Scale on the DM400c & DM400M

Watch this video to learn how to fix your weighing scale should it not be working for your DM400c & DM400M franking machine.
PLEASE NOTE: Your machine may appear different to the one shown in this video but the process is exactly the same.

If your franking machine is not recognizing weight, there are no prices showing, your preset prices are not showing or your machine is displaying manual weight, then your scale will need fixing. Follow these steps to fix the weighing scale:

1. Lift the scale from the franking machine.

2. Reseat the scale back down, ensuring the contacts are firmly seated on the machine.

3. If done correctly, the franking machine will recognise the scale.


How to reset your scale to zero grams

Note: Please ensure the weighing platform is clear.

To reset your scale to zero grams please follows the steps below:

1. Make sure you are on the home screen. Select the Weigh/Rate key.

2. Select display message “Zero the Scale”.

3. The machine returns you to the home screen.

How to resolve issues with your scale weighing erratically

To resolve issues with your scale weighing erratically please follows the steps below:

1. Turn the franking machine off by removing the power lead.

2. Remove the scale and split it into two parts. Blow all around these two parts and also where the scale sits on the machine.

3. Replace all parts of the scale then replace the power lead.



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