DM300M Presets Support

How do I create a custom preset on the DM300M?

Custom Presets let you quickly select stored postage settings. The postal class and mail type settings help automate the preset process for future rate changes.

1. Press the button next to Class on the screen.
2. Select all the class, extra services, ads or account options you want.
3. Press the Down Arrow.
4. Select Preset Options.
5. Select Create New Custom Preset.
6. Lift the cover and use the keyboard to type a name for your preset.
7. Select Accept.
8. Select Yes to store the settings. You return to the Home screen and your preset is ready to use.

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How do I set the normal preset on the DM300M?

The Normal Preset defines your default franking settings (class, mail type, etc.) so you can start franking quickly each time.

Choose a class:

1. Select Class.
2. Select the appropriate carrier and class.
3. Press Enter and confirm the class shown is correct.

Save as the Normal Preset:

1. Press Menu.
2. Press Page Down.
3. Select Preset Options.
4. Select Set Normal Preset.
5. Select Yes to confirm the settings.
6. Press Home. The Normal Preset is now updated.

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How do I delete a custom preset on the DM300M?

1. Press Menu.
2. If needed, press Page Down to scroll through the menu.
3. Select Preset Options.
4. Press Page Down.
5. Select Delete Presets. The display lists all custom presets.
6. Select the preset you want to delete.
7. Select Yes, Delete. The preset is deleted and you return to the Preset Options menu.
8. Press Home.

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How do I fix the “Invalid Preset” message on the DM300M?

This message appears when the machine cannot load the Normal Preset (default settings: Carrier, Class, Ad). It is often caused by a scale issue or a Royal Mail rate change removing a previously selected Class.

Step 1: Reseat the scale.

1. At the Invalid Preset screen, select Quit Presets. You return to the Home screen.
2. Remove the scale from the top of the machine.
3. Replace the scale, ensuring it is fitted properly and is level.
4. Press the Normal Preset key.

Step 2: Check the Serial Port setting (if the error returns).

1. Select Load Partial Preset.
2. Press Menu > Setup > Page Down > Serial Port.
3. Select Attached Scale.
4. Press Custom Preset or Normal Preset to reload your preset.

If the error still occurs, one element of your Normal Preset (Class, Ad or Text Message) may no longer be available. Select a new Class and re-save the Normal Preset.

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DM300M Presets – Frequently Asked Questions