DM300M Connection Support

Watch this video to learn how to reboot a comms device if it has no internet.

To reboot a comms device if it has no internet, please follow the below instructions:

1. Remove the power cable from the device.

2. Once the lights have gone out, reinsert the power cable.

3. Wait for to green light to appear.

4. Try to reconnect your machine.

Watch this video to learn how to reboot a dongle if it has no internet.

To reboot a dongle if it has no internet, please follow the below instructions:

1. Remove the power cable from the back of the machine.

2. Remove the USB adapter (Dongle) from the back of the machine.

3. Check, the LAN cable, and USB on the dongle are secure.

4. Plug the dongle back into one of the two USB sockets on the back of the machine. It does not matter which one as they both do the same.

5. Plug the power lead back into the machine.

6. The machine will now initialise.

7. Check the lights on the dongle. You should have a static light on the 100 and the ACT light should be flashing.

8. Try connecting the machine again to see if the issue has been resolved.

To use PC Meter Connect, your PC must meet the following minimum system requirements:

1. Windows 2000, Windows XP, Windows Vista, or Windows 7 (32-bit or 64-bit operating systems)*

2. 1.2GHz processor, 512 Mb RAM.

3. USB port.

4. Administrative rights to install software.

5. Microsoft .NET framework 2.0 (will be automatically installed if not found on the PC). This is a one-time installation.

6. Internet Connection.

*Mac, Linux and other non-Windows operating systems are not currently supported. FIPS mode not currently supported on Windows 10.

The PC Meter Connect desktop application, along with high speed internet access and a USB connection, helps your franking machine communicate with the Pitney Bowes Data Centre more quickly and reliably than with an analogue phone line. The current version of PC Meter Connect is 05.00.0056.0000. To install PC Meter Connect please follow the steps below:

1. Download the PC Meter Connect file

2. You may be asked to either Run or Save the .exe file. Select Run if given the option. If you select Save, choose a destination for the .exe file that you will easily remember. Once it is saved, open the .exe file to launch the installer.

3. When the installer is launched, click Run to begin the installation.

4. Choose English when asked to select a language unless you would prefer another language option.

5. Follow the instructions as you step through the screens.

1. Be sure you have the latest version of PC Meter Connect (latest version is 05.00.0056.0000) installed on the PC, and that is connected to the mailing system.

2. Apply Internet Settings from within the PC Meter Connect application:

2a. Right click the PC Meter Connect icon in the system tray (bottom right corner of the screen) and select Internet Settings from the menu:

2b. Select Non-Chunked as the HTTP Transfer Encoding Method

2c. Select HTTP or HTTPS as the Protocol. If option is greyed out, select Passive FTP Mode as the Protocol.

Check to make sure you have an Internet connection. Go to from the PC. If it displays, the Internet connection is working.

Franking Machines configured with Constant Connection can connect to the PB Data Centre as a node on your Local Area Network. If a connection attempt fails immediately but you can access a website such as, it is likely that you have a firewall problem.

Please Note: If you have been experiencing problems through your NETWORK/LAN or ANALOGUE LINE and we advise you to connect via PC. You will need to download the following programme before you can make a successful connection.

If your franking machine shows up with any of the above error codes this may be due to a number of issues. To resolve this please follow the steps below:

• Try to do your connection in the morning when the server is experiencing less volume.

• Try rebooting your franking machine and your PC to see if they will respond as they start up. You will need to log on as a user on your computer.

• You may need to change the setting on the PC meter connect programme. Please follow the steps below.

1. Right click the small PC meter connect icon on the tool bar at the bottom right hand corner of your PC. (By the time and date).

2. Click on Internet Settings.

3. First change your non chunked setting to chunked. Then click OK at the bottom of the window and then retry your connection.

4. If this doesn’t work repeat steps 1 & 2.

5. On the right hand side it Says FTP Mode. Change this from Passive to Active once again retry your connection.

• If all the above fail please uninstall and reinstall programme using the below link:

Connection Lost

• This is an issue with the servers at the postage company. The only resolution is to keep trying.

PC Meter Connect Proxy only mode

• If your PC shows a message saying, PC meter connect running in proxy only mode follow the same steps as stated in the DE00 section above.