DM110i/DM160i/DM220i Postage Support
Watch this video to learn how to add postage on your franking machine.
To add postage on your franking machine please follow the following simple steps:
1. From the home screen, press “Add postage”.
2. You have 2 options, the top option will be your default refill amount, the second option will allow you to choose and amount.
3. If you want to add your norma amount, click the top option and the machine will add the credit.
4. If you want to change the amount, click “Add another amount” and use the keypad to type in the amount you wish to add to the machine.
5. Once the amount is showing, click “Continue”.
6. The machine will now add postage.
7. Once complete the machine will offer you a refill receipt. If you require a receipt, click the “Yes/ Enter” button and feed an item to produce the receipt. If no receipt is required, click “No” and the machine will return home.
1. From the home screen, press ‘select a carrier’. Two options will be displayed: Royal Mail & Surcharge.
2. Select Royal Mail.
3. Now page down until you find the International option you require. Select your option.
4. Place your item on the weighing scales.
5. Select the format your mail piece is (e.g. Small Letter, Large Letter, Small Parcel or Medium Parcel).
6. Refer to the below country list and input the corresponding code if required.
A B C D E F G H I J K L M N O P Q R S T U V W Y Z
1. From the home screen, press ‘select a carrier’.
2. Select Royal Mail Domestic.
3. Now page down until Pre-Paid Reply is shown. Select this option.
4. Select 1st or 2nd Class
5. Select either Letter or Large Letter
PLEASE NOTE: You can only send letters this way, not parcels.
PLEASE NOTE: This only applies to Mailmark compatible franking machines.
PLEASE NOTE: The maximum weight of a prepaid reply 100g
Watch this video to learn how to perform a surcharge payment on your franking machine.
Follow these steps to perform a surcharge payment:
1. From the home screen, press ‘select a carrier’. Two options will be displayed: Royal Mail & Surcharge
2. Select Surcharge payment.
3. The screen will then display Surcharge again. Select this option.
4. The screen will then display ‘Class Surcharge Option’ and a cursor will be flashing in the top right hand corner. This is where the value you enter is displayed. Enter the required value.
• Select the green button Yes/Enter if the amount entered is correct.
• Select the red button No if the amount entered is incorrect and this will take you back a screen.
5. Finally after you have selected the green button Yes/Enter to confirm above then you will be asked to confirm the amount – Select the green button again to confirm.
You should now be able to print your impression.
Occasionally your franking machine will show error codes on the franking machine. These errors usually come to light when you are trying to recredit the franking machine and are linked to the meter via the manufacturer. The machine will fail to connect and will display one of the following messages:
Error 7 – This suggests there is a hold on your postage account and is usually caused by a lack of connection activity to the manufacturer’s server. In order to release this hold can you please e-mail in your company name and meter number to Mailcoms (email to info(at)www.mailcoms.co.uk), heading the e-mail Error 7 whereby we will contact the manufacturer to get this removed.
Error 11 – This hold is placed on the meter usually due to the equipment location being unknown, non-payment of invoices, etc. In order to get this released please e-mail in your company name and meter number to Mailcoms (email to info(at)www.mailcoms.co.uk), heading the e-mail Error 11 whereby we will investigate further.
Error 104 – If you are trying to recredit the franking machine and the machine displays an Error 104 this means you are attempting to recredit by an incorrect amount. The franking machine can only recredit in increments of £50.00.
1. Press ‘Add Postage’.
2. Select ‘Check PbP balance’.
3. The system now connects to the Data Centre (this may take a few minutes). Various screens display, letting you know the status of the process.
4. The Postage by Phone account balances display. Select ‘continue’ to return to the home screen.
1. Press reports button (it may ask you to press ‘printable reports’).
2. Select ‘Add postage’ report.
3. The machine will then ask you to insert an item to print onto (label or envelope).
4. This will then show you the last 5 refills you have done on your meter, including time, date and account number.
To check the used/unused funds to see if you have downloaded funds already without realising, select ‘funds’ and scroll through to the used and unused. Unused will provide a balance of what is loaded on the machine and available to use.
If you have funds available then you can download this to your machine in increments of £50.00. If you have zero funds available then you will either have downloaded funds within the last 4 or 5 working days and if on Direct Debit the funds are yet to be replenished, or you have downloaded but if on invoice payment, the payment is still clearing or the invoice is still awaiting payment.
If there are no funds available and no funds on the machine already and you need funds immediately then you will need to make a payment into the postage account. We do not recommend making a payment by credit card.
Postage paid into your postage account by BACS needs to be given 4/5 working days to clear and become available in your account and to download.
To pay your postage by BACS or Bank Transfer please direct payment to the following bank account:
Sort Code – 20-36-98
Account Number – 90792950
Account Name – Postage by Phone
Please ensure your Recrediting Account Number is quoted as a reference to allow instant identification of your payment. The bank remittance should then be either faxed or e-mailed to the following – 01279 449381 or pbremittances.uk@pb.com.
If funds are required urgently, in this instance after you have made the payment can you please e-mail the bank remittance to info@mailcoms.co.uk, supplying the used and unused readings from your machine (these can be found by selecting ‘funds’ and scrolling through), after which we can try and get these funds made available to you before they have cleared.
How to Turn on Paperless Billing for an Account
Please Note: When paperless billing is turned on for an account, you will no longer receive a paper bill.1. Sign into ‘Your Account’ at the following link www.pitneybowes.co.uk/signin.
2. Expand the “Billing & Financials” dropdown at the top navigation bar, select “Paperless Billing”.
3. Next to the ‘Paperless Status’ section select ‘Go Paperless’.
4. Select ‘Turn On Paperless For This Account’.
5. Close.
Please note: To receive email notifications when bills are available to view, you can add emails or make amendments in the ‘Edit Settings’ section in the ‘Manage email notifications’ screen.
How to set an account to receive a paper bill
Please note: If you turn off paperless, a £5 (excluding VAT) paper charge will be added to your future invoices.
1. Sign into ‘Your Account’ at the following link www.pitneybowes.co.uk/signin.
2. Expand the “Billing & Financials” dropdown at the top navigation bar, select “Paperless Billing”.
3. Next to the ‘Paperless Status’ section select ‘Edit Settings’.
4. Select “Turn off Paperless” link to complete the change and select ‘Close’ to close the window.
When billing notifications are turned on an email will be sent when a bill is available online. You can view and amend these settings within the Your Account online portal.
View and amend billing notification email settings online.
1. Sign in to Your Online Account portal.
2. From the “Billing & Financials” dropdown at the top navigation bar, select “Billing Notifications”.
3.Use the toggles to turn notifications “On” & “Off” for the required account.
Please Note: If an account is set up for Paperless Billing, email notifications must remain on against at least one registered email address.
