Royal Mail Special Delivery Guaranteed® & Signed For® Changes
despatch
on all orders*
from verified users
approved
qualified technicians
As you may have been made aware from the Royal Mail, there are going to be some changes to the way that Special Delivery or Signed For mail is sent from the 1st November. The below guide should help you to understand the changes.
To begin with, select your franking machine supplier or manufacturer to find out more about your specific franking machine.
Mailcoms Mailmark Franking Machine Users
Mailcoms Mailmark franking machines information on the following models: Mailsend Essential, Mailsend Prime, Mailsend Pro Mailsend, Mailsend Speed, Mailbase, Mailbase Lite, Mailbase Pro, Mailbase+ & Mailbase Speed
Starting from 1st November, the Royal Mail will remove the use of the coloured labels for franking machine users and replace them with a barcode printed on the letter or parcel itself.
Currently Mailcoms franking machine users will select the service they require on the franking machine model, frank the item and then apply a separate sticker to the item(s) being sent. However, the new system will use a wider franking machine indicia that will include a Mailmark® barcode and an S10 1D barcode. This makes the processing of these items far easier and smoother for the Royal Mail as well as saves on the cost of the adhesive labels, plus saves employee time.
Those who have one of the Mailcoms franking machine models listed above will not be affected as your franking machine will receive an automatic update which will allow the machine to produce a tracking number & 1D barcode for Signed for and SD services as standard.
See an example of the new franking impression compared to the current impression below.
REMEMBER: Whilst your franking machine may be compatible your existing franking labels will probably be too short to print the Mailmark franking impression, the 1D barcode, your company logo & a return address (if applicable). CLICK HERE to get your Royal Mail 1D Barcode tracking number compatible universal franking labels.
Current Franking Machine Impression
Future Franking Machine Impression
Mailcoms Franking Machine Users With a Shipping Label Printer
Mailcoms Franking Machines Affected: Mailsend Lite, Parcelsend Lite, Parcelsend Essential, Mailsend+, Parcelsend, Parcelsend+, Parcelsend Speed, Mailsend Kit & Parcelsend Kit
Mailcoms franking machines that currently use a shipping label along with their franking may also be affected by the change. Mailsend Lite & Parcelsend Lite users will no longer be able to process Signed For & Special Delivery items through the franking machine. However, the good news is that the shipping printer & weigh scale provided with the franking machine will now also be able to print these services via your Online Shipping Account. Finally, even better news, you will now also be able to enter the recipients address which will be printed in addition to the new 1D barcode tracking number saving you even more time.
Customers with our Mailsend+, Parcelsend+ & Parcelsend Speed franking machine will not be affected as you can choose to print Special Delivery & Signed For services either on the franking machine (which will print a new 1D barcode tracking number next to the Mailmark franking impression) or you can now print Signed For & Special Deliveries via your online portal and use your shipping printer to process these items. If you choose to use your shipping printer for your Special Delivery & Signed For franked services, you will also be able to enter the recipients address which will be printed in addition to the new 1D barcode tracking number saving you even more time.
Mailcoms franking machines users that have purchased the additional Mailsend Kit & Parcelsend Kit will now also be able to print these services via your Online Shipping Account as you do now for processing your parcels. If you choose to use your shipping printer for your Special Delivery & Signed For franked services, you will also be able to enter the recipients address which will be printed in addition to the new 1D barcode tracking number saving you even more time. Whichever franking machine model you use alongside your Mailsend Kit will be affected as detailed above.
Those who have any of the machines listed will not be affected as your franking machine and label printer should be able to produce a tracking number for Signed for and SD services as standard.
See an example of the new print impression compared to the current print impression below:
Current Print Impression
Future Print Impression
Incompatible Mailcoms Franking Machine Users
Mailcoms Franking Machines Affected: Mailstart+, Mailcentre, Mailstart, Mailstart 2, Mailhub, Mailhub 2, Ecomail & Mailmax
If your franking machine is listed above, this means your model will not be able to print the new 1D barcode tracking number. If you wish to continue to use these services and process them through your franking machine, please get in touch as we have very simple, cost-effective, additions that we can add to your equipment to allow continuation of service. CLICK HERE to get in touch with us today.
Your franking machine supplier will provide businesses with further details on the changes when the solutions become actively available. If you’re a Mailcoms franking machine customer, we’ll be contacting you soon about what the best option for your business is, based on the current Mailmark meter technology you are using. In the meantime however, look out on our blog, social media and this page for further updates.
Avoid surcharges with our helpful guides. Download our latest wall posters now.
Pitney Bowes Mailmark Franking Machine Users
Pitney Bowes Mailmark Franking Machines Models: DM110i, DM160i, DM220i, DM300M, DM400M, SendPro C, SendPro P Series & Connect+ Series
Starting from 1st November, the Royal Mail will remove the use of the coloured labels for franking machine users and replace them with a barcode printed on the letter or parcel itself.
Currently Pitney Bowes franking machine users will select the service they require on the franking machine model, frank the item and then apply a separate sticker to the item(s) being sent. However, the new system will use a wider franking machine indicia that will include a Mailmark® barcode and an S10 1D barcode. This makes the processing of these items far easier and smoother for the Royal Mail as well as saves on the cost of the adhesive labels, plus saves employee time.
Those who have one of the Pitney Bowes franking machine models listed above will not be affected as your franking machine will receive an automatic update which will allow the machine to produce a tracking number & 1D barcode for Signed for and SD services as standard.
See an example of the new franking impression compared to the current impression below.
REMEMBER: Whilst your franking machine may be compatible your existing franking labels will probably be too short to print the Mailmark franking impression, the 1D barcode, your company logo & a return address (if applicable). CLICK HERE to get your Royal Mail 1D Barcode tracking number compatible universal franking labels.
Current Franking Machine Impression
Future Franking Machine Impression
Pitney Bowes Franking Machine Users With a Shipping Label Printer
Machines Affected: SendPro+ & SendPro SendKit
Pitney Bowes franking machines that currently use a shipping label along with their franking will also be affected by the change. Special Delivery and Signed For are already available via the shipping printer system for parcels. The good news is you will also be able to use the same system for letters and large letters when processing franked Special Delivery and Signed For items. This label will be made available with access to Royal Mail’s Online Postage (OLP) system. The system will produce a fully addressed shipping label for you to apply to your mail item.
Those who have any of the machines listed will not be affected as your franking machine and label printer should be able to produce a tracking number for Signed for and SD services as standard.
See an example of the new print impression compared to the current print impression below:
Current Franking Machine Impression
Future Franking Machine Impression
Incompatible Pitney Bowes Franking Machine Users
Pitney Bowes Franking Machines Affected: DM50, DM55, K700, DM60, K722, DM100i, DM125i, DM150i, DM175i, DM200i, DM300c, DM400c, DM475c, Paragon Series, DM200, DM225, DM250, DM300, DM400, DM500, DM550, DM575, DM800, DM900, DM1000, E200, 6200, E501, E600, E700, Personal Post, Post Perfect & B700.
If your franking machine is listed above, this means your model will not be able to print the new 1D barcode tracking number. If you wish to continue to use these services and process them through your franking machine, please get in touch as we have very simple, cost-effective, solutions to allow continuation of service. CLICK HERE to get in touch with us today.
Your franking machine supplier will provide businesses with further details on the changes when the solutions become actively available. If you’re a Mailcoms franking machine customer, we’ll be contacting you soon about what the best option for your business is, based on the current Mailmark meter technology you are using. In the meantime however, look out on our blog, social media and this page for further updates or alternatively you can contact us today via our quote forms and contact page.
Avoid surcharges with our helpful guides. Download our latest wall posters now.
Quadient Mailmark Franking Machine Users
Quadient Mailmark Franking Machines
Starting from 1st November, the Royal Mail will remove the use of the coloured labels for franking machine users and replace them with a barcode printed on the letter or parcel itself.
Currently Quadient franking machine users will select the service they require on the franking machine model, frank the item and then apply a separate sticker to the item(s) being sent. However, the new system will use a wider franking machine indicia that will include a Mailmark® barcode and an S10 1D barcode. This makes the processing of these items far easier and smoother for the Royal Mail as well as saves on the cost of the adhesive labels, plus saves employee time.
Those who have a Quadient Mailmark iX-3 Series, iX-5 Series & iX-7 Series franking machine will not be affected as your franking machine should be able to produce a tracking number for Signed for and SD services as standard.
Those who have a Quadient Mailmark IS280, IS280c, IS290i, IN300, IN360, IN600, IN700, IS350, IS350c, IS420, IS440, IS480, IS6000 & IS6000c franking machine will be affected as your franking machine will not be able to produce a tracking number for Signed for and SD services as standard.
If your franking machine is listed above, this means your model will not be able to print the new 1D barcode tracking number. If you wish to continue to use these services and process them through your franking machine, please get in touch as we have very simple, cost-effective, solutions to allow continuation of service. CLICK HERE to get in touch with us today.
See an example of the new franking impression compared to the current impression below.
REMEMBER: Whilst your franking machine may be compatible your existing franking labels will probably be too short to print the Mailmark franking impression, the 1D barcode, your company logo & a return address (if applicable). CLICK HERE to get your Royal Mail 1D Barcode tracking number compatible universal franking labels.
Current Franking Machine Impression
Future Franking Machine Impression
Quadient Franking Machine Users With a Shipping Label Printer
Quadient franking machines that currently use a shipping label along with their franking will also be affected by the change. Special Delivery and Signed For are already available via the shipping printer system for parcels. The good news is you will also be able to use the same system for letters and large letters when processing franked Special Delivery and Signed For items. This label will be made available with access to Royal Mail’s Online Postage (OLP) system. The system will produce a fully addressed shipping label for you to apply to your mail item.
Those who have any of the machines listed will not be affected as your franking machine and label printer should be able to produce a tracking number for Signed for and SD services as standard.
See an example of the new print impression compared to the current print impression below:
Current Franking Machine Impression
Future Franking Machine Impression
Incompatible Quadient Franking Machine Users
Incompatible Quadient (formerly Neopost) Franking Machines Affected: IJ25, Autostamp, Autostamp 2, IJ30, IJ35, IJ40, IJ45, IJ50, IJ60, IJ65, IJ70, IJ75, IJ80, IJ85, IJ90, IJ110, SM22, SM26, Non-Mailmark IS240, Non-Mailmark IS280, Non-Mailmark IS330, Non-Mailmark IS250, Non-Mailmark IS420, Non-Mailmark IS440, Non-Mailmark IS460, Non-Mailmark IS480, Non-Mailmark IS5000 & Non-Mailmark IS6000
If your Quadient franking machine is listed above, this means your model is incompatible with the latest update and that you will need to upgrade your franking machine. Please contact Mailcoms or your franking machine supplier to find out more.
Your franking machine supplier will provide businesses with further details on the changes when the solutions become actively available. If you’re a Mailcoms franking machine customer, we’ll be contacting you soon about what the best option for your business is, based on the current Mailmark meter technology you are using. In the meantime however, look out on our blog, social media and this page for further updates or alternatively you can contact us today via our quote forms and contact page.
Avoid surcharges with our helpful guides. Download our latest wall posters now.
Frama Mailmark Franking Machine Users
Frama Mailmark Franking Machines Affected: FS Series 3, FN Series 5, FX Series 5, FN Series 7, FC Series 7, FN Series 7.5, FX Series 7.5, FN Series 9 & FX Series 9
Due to the age of the Frama Matrix F12, Matrix F22, Matrix F32, Matrix F42, Matrix F62 & Matrix F82 models, there is a high chance these machines are incompatible with the new 1D barcode. As such, we request you to contact your franking machine supplier directly for further clarification. As soon as we have this information ourselves, we will let you know.
Starting from 1st November, the Royal Mail will remove the use of the coloured labels for franking machine users and replace them with a barcode printed on the letter or parcel itself.
Currently Frama franking machine users will select the service they require on the franking machine model, frank the item and then apply a separate sticker to the item(s) being sent. However, the new system will use a wider franking machine indicia that will include a Mailmark® barcode and an S10 1D barcode. This makes the processing of these items far easier and smoother for the Royal Mail as well as saves on the cost of the adhesive labels, plus saves employee time.
Those who have a Frama Mailmark franking machine will not be affected as your franking machine should be able to produce a tracking number for Signed for and SD services as standard.
See an example of the new franking impression compared to the current impression below.
REMEMBER: Whilst your franking machine may be compatible your existing franking labels will probably be too short to print the Mailmark franking impression, the 1D barcode, your company logo & a return address (if applicable). CLICK HERE to get your Royal Mail 1D Barcode tracking number compatible universal franking labels.
Current Franking Machine Impression
Future Franking Machine Impression
Frama Franking Machine Users With a Shipping Label Printer
Frama franking machines that currently use a shipping label along with their franking will also be affected by the change. Special Delivery and Signed For are already available via the shipping printer system for parcels. The good news is you will also be able to use the same system for letters and large letters when processing franked Special Delivery and Signed For items. This label will be made available with access to Royal Mail’s Online Postage (OLP) system. The system will produce a fully addressed shipping label for you to apply to your mail item.
Those who have any of the machines listed will not be affected as your franking machine and label printer should be able to produce a tracking number for Signed for and SD services as standard.
See an example of the new print impression compared to the current print impression below:
Current Franking Machine Impression
Future Franking Machine Impression
Incompatible Frama Franking Machine Users
Incompatible Frama Franking Machines Affected: Accessmail, Ecomail, Officemail, Mailspirit, Mailmax, Matrix F2, Matrix F2L, Matrix F4, Matrix F4L, Matrix F6 & Sensonic Series
If your Frama franking machine is listed above, this means your model is incompatible with the latest update and that you will need to upgrade your franking machine. Please contact Mailcoms or your franking machine supplier to find out more.
Your franking machine supplier will provide businesses with further details on the changes when the solutions become actively available. If you’re a Mailcoms franking machine customer, we’ll be contacting you soon about what the best option for your business is, based on the current Mailmark meter technology you are using. In the meantime however, look out on our blog, social media and this page for further updates or alternatively you can contact us today via our quote forms and contact page.
PLEASE NOTE: All customers will no doubt have their own contractual arrangements with their suppliers of the equipment. Whilst we believe the information we have is correct at time of publication the responsibility lies with the customer to ensure that you contact your supplier to double check the information provided. Mailcoms does not take any responsibility should the information we provide be incorrect or out dated.
Avoid surcharges with our helpful guides. Download our latest wall posters now.
FP Mailing Mailmark Franking Machine Users
We understand from recent information received that the FP Mailing Postbase Mini & the FP Mailing Postbase Vision Series will be compatible with the latest Royal Mail 1 D barcode changes via a software download update to the equipment. This update should be receive by their customers before the changes are implemented.
Due to the age of the FP Postbase Qi3, Postbase Qi4, Postbase Qi6, Postbase Qi9, Postbase Econ, Postbase Office, Postbase Enterprise & Postbase Enterprise Pro models, there is a high chance these machines are incompatible with the new 1D barcode. As such, we request you to contact your franking machine supplier directly for further clarification. As soon as we have this information ourselves, we will let you know.
Starting from 1st November, the Royal Mail will remove the use of the coloured labels for franking machine users and replace them with a barcode printed on the letter or parcel itself.
Currently FP Mailing franking machine users will select the service they require on the franking machine model, frank the item and then apply a separate sticker to the item(s) being sent. However, the new system will use a wider franking machine indicia that will include a Mailmark® barcode and an S10 1D barcode. This makes the processing of these items far easier and smoother for the Royal Mail as well as saves on the cost of the adhesive labels, plus saves employee time.
Those who have a FP Mailing Mailmark franking machine will not be affected as your franking machine should be able to produce a tracking number for Signed for and SD services as standard.
See an example of the new franking impression compared to the current impression below.
REMEMBER: Whilst your franking machine may be compatible your existing franking labels will probably be too short to print the Mailmark franking impression, the 1D barcode, your company logo & a return address (if applicable). CLICK HERE to get your Royal Mail 1D Barcode tracking number compatible universal franking labels.
Current Franking Machine Impression
Future Franking Machine Impression
FP Mailing Franking Machine Users With a Shipping Label Printer
FP Mailing franking machines that currently use a shipping label along with their franking will also be affected by the change. Special Delivery and Signed For are already available via the shipping printer system for parcels. The good news is you will also be able to use the same system for letters and large letters when processing franked Special Delivery and Signed For items. This label will be made available with access to Royal Mail’s Online Postage (OLP) system. The system will produce a fully addressed shipping label for you to apply to your mail item.
Those who have any of the machines listed will not be affected as your franking machine and label printer should be able to produce a tracking number for Signed for and SD services as standard.
See an example of the new print impression compared to the current print impression below:
Current Franking Machine Impression
Future Franking Machine Impression
Incompatible FP Mailing Franking Machine Users
Incompatible FP Mailing Franking Machines Affected: Mymail Series, Optimail Series, T1000, Jetmail, Centormail & Ultimail Series
If your FP Mailing franking machine is listed above, this means your model is incompatible with the latest update and that you will need to upgrade your franking machine. Please contact Mailcoms or your franking machine supplier to find out more.
Your franking machine supplier will provide businesses with further details on the changes when the solutions become actively available. If you’re a Mailcoms franking machine customer, we’ll be contacting you soon about what the best option for your business is, based on the current Mailmark meter technology you are using. In the meantime however, look out on our blog, social media and this page for further updates or alternatively you can contact us today via our quote forms and contact page.
PLEASE NOTE: All customers will no doubt have their own contractual arrangements with their suppliers of the equipment. Whilst we believe the information we have is correct at time of publication the responsibility lies with the customer to ensure that you contact your supplier to double check the information provided. Mailcoms does not take any responsibility should the information we provide be incorrect or out dated.
Frequently asked questions
Have any questions about the recent change? View our FAQs below and see if we can help you.
The only services currently affected by this change are the Royal Mail Special Delivery Guaranteed® service and the Royal Mail Signed For® service.
Blue franking ink is accepted. However the indicia should be printed in black ink where possible
The franking machine manufacturer will issue these. The barcodes will be printed automatically by the franking machine when selecting the Royal Mail Special Delivery Guaranteed or Royal Mail Signed For products. Mailcoms will be in touch with our customers regarding this at a later date.
Royal Mail are removing the use of coloured adhesive labels used for their Special Delivery Guaranteed® and Royal Mail Signed For® services & products as part of its modernisation programme.
The franking prices for all mail items is set annually by the Royal Mail. Any changes to the prices would be as a result of an overall postage change and Mailcoms would be in touch regarding this.
The manual recording of Special Delivery Guaranteed or Royal Mail Signed For items within despatch books is now not mandatory but can be done for piece of mind.
If items are collected, a Collection List must be signed. Dispatch receipts are not mandatory.
Any company branding that you may use and apply when franking can still be franked providing it does not interfere with Royal Mail’s ability to process the item(s). The areas on your letter or franking label where Royal Mail applies its codemarks should be avoided where possible.
When selecting the Special Delivery Guaranteed or Royal Mail Signed For service on your machine, the print length will automatically be set to the correct length. This may mean your company logo and/or return address my not print with these services.
The final deadline for using the current adhesive labels is midnight on 31st October 2022.
Yes this will not be affected by the change. By entering the item’s unique trackin identifier into Royal Mail’s “Track Your Item” tool, users can see the item’s status.
Yes this will not be affected by the change. The unique tracking identifiers on the self-adhesive labels can
be accessed until the deadline, and for 12 months after via Royal Mail’s “Track Your Item” tool.
After the deadline of 31st October 2022 has passed, non-compliant mail items risk being surcharged by the Royal Mail.
Please dispose of them securely.
Each week a file will be sent from the manufacturers to Royal Mail confirming the barcodes used by each franking machine.
