Royal Mail Special Delivery Guaranteed® & Signed For® Changes

As you may have been made aware from the Royal Mail, there are going to be some changes to the way that Special Delivery or Signed For mail is sent from the 1st November. The below guide should help you to understand the changes.

Mailmark Franking Machines Affected: Mailstart+, Mailsend, Mailbase, Mailbase Lite, Mailbase Pro, Mailbase+, Mailbase Speed, Mailhub, Mailhub+, Mailhub Speed & SendPro Series

 Starting from 1st November, the Royal Mail will remove the use of the coloured labels for franking machine users and replace them with a barcode printed on the letter or parcel itself.
 
Currently franking machine users will select the service they require on the franking machine model, frank the item and then apply a separate sticker to the item(s) being sent. However, the new system will use a wider franking machine indicia that will include a Mailmark® barcode and an S10 1D barcode. This makes the processing of these items far easier and smoother for the Royal Mail as well as saves on the cost of the adhesive labels, plus saves employee time.

Those who have a Mailmark machine will not be affected as your franking machine should be able to produce a tracking number for Signed for and SD services as standard.

See an example of the new franking impression compared to the current impression below:

instead frank the S10 1D barcode on the letter or parcel itself.
No more Special and Signed For barcode labels and books required
Tick (5)
Indicia new

Franking Machine Users With a Shipping Label Printer

Machines Affected: Mailsend Lite, Mailsend+ & Mailsend Kit

Franking machines that currently use a shipping label along with their franking will also be affected by the change. Special Delivery and Signed For are already available via the shipping printer system for parcels. The good news is you will also be able to use the same system for letters and large letters when processing franked Special Delivery and Signed For items. This label will be made available with access to Royal Mail’s Online Postage (OLP) system. The system will produce a fully addressed shipping label for you to apply to your mail item.

Those who have any of the machines listed will not be affected as your franking machine and label printer should be able to produce a tracking number for Signed for and SD services as standard.

See an example of the new franking impression compared to the current impression below:

Your franking machine supplier will provide businesses with further details on the changes when the solutions become actively available. If you’re a Mailcoms franking machine customer, we’ll be contacting you soon about what the best option for your business is, based on the current Mailmark meter technology you are using. In the meantime however, look out on our blog, social media and this page for further updates.

Frequently Asked Questions

Have any questions about the recent change? View our FAQs below and see if we can help you.

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Happy Parcel Man

Mailcoms are proud to offer our customers automatic recurring orders without the need to remember to keep ordering the same essential business supplies products time and time again. This also allows us to forecast our stock requirements so you don’t have to worry about running out ever again.

Most importantly, with us automatically creating your order at a frequency of your choice you can always be confident that the products supplied will be guaranteed genuine Mailcoms products.

When you subscribe & save you will automatically create an order based on the subscription duration and frequency that you select. Your payment details will be stored securely with the world renowned trusted payment gateway ‘Stripe’ and you’ll be charged for each of these deliveries, unless you choose to pay in advance.

We will send you a reminder a few days before your order is generated to allow you to add to, amend, skip, delay, or cancel should you need to. If you want to cancel or change your subscribe & save products, you can do so at any time. Your order confirmation emails have links to your order where you can manage your subscription from.

See our terms & conditions for more details on returns and refunds. See more here.

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Subscribe & Save

Happy Parcel Man

Mailcoms are proud to offer our customers automatic recurring orders without the need to remember to keep ordering the same essential business supplies products time and time again. This also allows us to forecast our stock requirements so you don’t have to worry about running out ever again.

Most importantly, with us automatically creating your order at a frequency of your choice you can always be confident that the products supplied will be guaranteed genuine Mailcoms products.

When you ‘Subscribe & Save’ we will automatically create an order based on your requested duration and frequency. Your payment details will be stored securely with the world renowned trusted payment gateway ‘Stripe’ and you’ll be charged for each of these deliveries, unless you choose to pay in advance.

We will send you a reminder a few days before your order is generated to allow you to add to, amend, skip, delay, or cancel should you need to. If you want to cancel or change your ‘Subscribe & Save’ products, you can do so at any time. Your order confirmation emails have links to your account where you can manage your subscription from.

See our terms & conditions for more details on returns and refunds. See more here.

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Did you know?

You can now get FREE PROOF OF DELIVERY with every Royal Mail 1st Class & 2nd Class parcel and packets sent with Mailcoms’ latest franking machine range.

Mailsend Lite Parcel Franking Machine
Mailsend Plus Franking Machine