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Scales

Scales support for the Mailcoms Mailstart Plus franking machine. Below you will be able to find a range of scales support for this franking machine. Simply find what you need help with and follow our guides to see if we can support you.

Mailstart Plus (+) Scale Support


How to reset your scale to zero grams

To Reset your scale to zero grams please follow the following simple steps:

NOTE: Please ensure the weighting platform is clear.

1. Press Options once.

2. Use the Review keys ▲▼ to scroll and select "Reset the Scales to Zero?".

3. Confirm by pressing Enter/Yes.

4. The Scales will reset and then show the correct weight.


How to resolve issues with your scale weighing erratically

To Resolve issues with your scale weighting erratically please follow the following simple steps:

1. Turn the franking machine off at the power lead.

2. Remove the scale interface lead from the rear of the machine.

3. Re-insert the scale interface lead.

4. Re-insert the power lead and wait for the franking machine to re-initialize.

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