Parcel Shipping Printing Support

Print Parcel Shipping labels to get the best pricing for Royal Mail or ParcelForce® parcel services.

1. Tap “Parcel Shipping” on the Home screen.

2. Tap “Royal Mail and ParcelForce”.

3. Add the sender address. Use the address book icon or enter it manually.

4. Select a cost account, if enabled. If this field contains an account, check the account is correct.

5. Tap “Continue”.

6. Tap the “Address” icon to select the recipient address from the address book. Alternatively, manually enter a postcode and scroll to the desired address. Tick the “Save contact” box to save the address to the address book.

7. Tap “Continue”.

8. Enter the size of the parcel in centimetres within the Dimensions boxes.

9. Tap the “Weight” button.

10. There are two options to now choose:
a. Tap the “Scale” radio button, then place the parcel on the scale. Tap “Apply”, then “Continue” or
b. Manually enter the weight of the parcel if you know the weight. Tap “Apply”, then “Continue”.

11. Tap the service you wish to use, in this example, “1st Class”.

12. Tap “Extra Services” if required. If you are not adding any special services, go to step 15.


13. Tap the desired extra service.

14. Tap “Apply” to confirm the extra services.

15. Tap the “Label Options” icon to add a memo onto the label. Enter further information about your parcel, if prompted. When complete, tap “Continue”. Alternatively, tap “Print” to print the label.

Print a Parcel Shipping label from an address you have selected in the address book.

1. Tap “Address Book” in the application drawer at the bottom of the Home screen.

2. Find the address you want to use for your label.

3. Tap the address to open it.

4. Tap the “Print shipping Label” button at the bottom right side of the screen.

5. Follow the steps for printing a Parcel Shipping label.

If a label does not print correctly, you can print it again.

1. Tap “Shipping History” in the application drawer at the bottom of the Home screen.

2. All of the Parcel Shipping labels appear by date. The latest date appears. The Date column shows the date you purchased the postage.

3. Find your label in the list.

4. Tap the label to open the details screen.

5. Tap “Reprint Label”.

6. Tap the tick box to confirm you will not use the label multiple times.

7. Tap “Reprint”.

Void a Parcel Shipping label to cancel it. The funds will be re-credited to your Purchase Power account.
You have up to fourteen days after you print the label to void it.

1. Tap “Shipping History” in the application drawer at the bottom of the Home screen.

2. All of the Parcel Shipping labels appear by date. The latest date appears first in the list.

3. Find your label in the list.

4. Tap the label to open the details screen.

5. Tap “Void Label”.

6. Tap the tick box to confirm you accept the terms and conditions.

7. Tap “Continue”.

8. Press the back button twice to return to the Home screen.

Email a tracking number for each new Parcel Shipping label automatically.

1. Tap “Settings” on the toolbar.

2. Tap “Automated Emails” in Shipping Settings.

3. Tap the “Send tracking emails to recipients” and “Send tracking emails to myself (or the sender)” tick boxes, as desired.

4. (Optional) Enter the subject in the Customize the email subject line field.

5. Tap the “back arrow” to return to the previous screen.

You need to perform the following Parcel Shipping tasks using your Online Shipping Account instead of your franking machine. Using a browser on your PC, go to https://app-uk.shipping360.pitneybowes.com. You can use your franking machine user ID and password to sign in to your Online Shipping Account, or you can sign in to your postage account and go to your Online Shipping Account from there.

Importing and exporting

– Importing multiple Parcel Shipping addresses in your Online Shipping Account and on the franking machine.

– Exporting Parcel Shipping addresses in your Online Shipping Account and on the franking machine.

– Exporting Parcel Shipping history in your Online Shipping Account and on the franking machine.

Cost accounting

– Importing Cost Accounts in your Online Shipping Account and on the franking machine.

– Exporting Cost Accounts in your Online Shipping Account and on the franking machine.

Presets

– Modifying Presets in your Online Shipping Account and on the franking machine.

– Deleting Presets in your Online Shipping Account and on the franking machine.

Managing a multi-user subscription

– Managing Users in your Online Shipping Account and on the franking machine (requires a multi-user subscription).

– Inviting Users in your Online Shipping Account and on the franking machine (requires a multi-user subscription).

– Viewing Multi-Locations in your Online Shipping Account and on the franking machine (requires a multi-user subscription).

If you need further assistance, please contact us on 01543 572 776.

Occasionally you may want to or need to cancel a parcel label that has already been printed. In this case, please follow the below procedure.

1. Select “Home”.

2. Click on “Shipping History”.

3. Select “Label”.

4. Select “Void label.

5. Check the box on the pop up notice.

6. Select “Continue”.

7. We need to make sure the label has been cancelled. Select “Home”.

8. Click on “Shipping History”.

9. The status should read “Refund Requested”.