Mailstart Scales Support

Issue

The device displays the “Scale not detected” message when you place a letter on the scale.

Solution 1: Check location

Check there is nothing placed near the device that could cause vibrations for example a fan blowing air.

Solution 2: Check USB ports

Ensure there are no other devices plugged into the device’s USB ports

Solution 3: Zero the scale

1. Remove any items from the scale.

2. Tap Weight.

3. Tap Zero Scale.

Solution 4: Connect the scale to a different USB port

Simply remove the USB cable from one port and insert it into another.

Solution 5: Restart the device

1. Hold the power button until the screen displays “Shutting Down”.

2. Once off wait 5 seconds.

3. Tap the power button.

Solution 6: Hard reboot the device

1. Disconnect the power cord from the back of the machine.

2. Wait ten seconds.

3. Plug the cord back in firmly.

4. Tap the power button.

Issue

The device displays the “No Scale connected” message when trying to zero the scale.

Solution 1: Check USB ports

1. Ensure there are no other devices plugged into the device’s USB ports.

2. Connect the scale to a different USB port.

Solution 2: Restart the device

1. Hold the power button until the screen displays “Shutting Down”.

2. Once off wait 5 seconds.

3. Tap the power button.

Solution 3: Hard reboot the device

1. Disconnect the power cord from the back of the machine.

2. Wait ten seconds.

3. Plug the cord back in firmly.

4. Tap the power button.

Issue

The device displays “Reading” when you place a letter on the scale and does not display the weight.

Cause

Internal error

Solution 1: Zero the scale

1. Remove any items from the scale.

2. Tap “Weight”.

3. Tap “Zero Scale”.

Solution 2: Connect scale to a different USB port

Simply remove the USB cable from one port and insert it into another.

Solution 3: Restart the device

1. Hold the power button until the screen displays “Shutting Down”.

2. Once off wait 5 seconds.

3. Tap the power button.

Solution 4: Hard reboot the device

1. Disconnect the power cord from the back of the machine.

2. Wait ten seconds.

3. Plug the cord back in firmly.

4. Tap the power button.

You can use the scale with the deck flipped vertically or horizontally.

1. Place the letter on the scale.

2. The device will display the weight.

1. Tap the “Weight” section of the Home screen.

2. Enter the weight using the number pad.

3. Tap “Apply”.

1. Remove any items from the scale.

2. Tap “Weight”.

3. Tap “Zero Scale”.

1. Plug the scale into the USB port in the back of the machine.

2. Close the cover, allowing the cable to run through the channel under the cover.

3. Position the scale on the left or right side of the device; use the guide pins to hold the scale in place, or place the scale on the optional stand behind the device.