Mailstart Plus (+) Scale Support
How to reset your scale to zero grams
To Reset your scale to zero grams please follow the following simple steps:
NOTE: Please ensure the weighting platform is clear.
1. Press Options once.
2. Use the Review keys ▲▼ to scroll and select “Reset the Scales to Zero?”.
3. Confirm by pressing Enter/Yes.
4. The Scales will reset and then show the correct weight.
How to resolve issues with your scale weighing erratically
To Resolve issues with your scale weighting erratically please follow the following simple steps:
1. Turn the franking machine off at the power lead.
2. Remove the scale interface lead from the rear of the machine.
3. Re-insert the scale interface lead.
4. Re-insert the power lead and wait for the franking machine to re-initialize.