Mailhub Crediting Support

In order to print postage, credits need to be purchased and loaded onto your franking machine using the credits server.

Only the pre-paid amount can be loaded onto your franking machine.

As supervisor, you can set your franking system to ask for a PIN code for adding credits.

Requirements

• The franking machine has to be plugged into the modem/phone to perform this process

• The loaded credits are added to the Credits Available (Descending Register).

• The franking machine may prompt for a PIN code depending on user settings. Enter the PIN code using the numeric keypad and press “OK”.

• Credits must be available in your Customer Account on the server for download.


How to Add Credit

You can add credit to your franking machine at any time by completing the steps listed below. The franking machine then connects to the Postal Services and validates the operation.

To add credit to the machine:

1. Press the Menu button.

2. Select the option My Credit.

3. Select CREDIT.

4. If the system asks for a PIN code, enter the code using the keypad and press OK. The Credit Screen is displayed. By default, the system displays the value of the previous transaction.

5. Enter the amount of credit to add using the keypad (use C to clear a digit).
– The amount must be in multiples of 10 and in the range of Minimum reset amount and Maximum reset amount.
– Minimum reset amount £10.00
– Maximum reset amount £50000.00

6. Press OK to start the connection to the Postal Server.
– If the crediting process is successful, the system displays a successful message.
– If crediting fails, the system displays a failure message and the amount that you may actually add, depending on your postal account balance.
– In the case of a communication error, the amount previously entered cannot be changed. Check connection settings.

7. You can open the Credit Used / Credit Available screen to check your account balance once the transaction is complete.


How to Check the Meter Credit

To check available credit:

1. Press Menu.

2. Select My Credit. The Credit Menu is displayed.

3. Select the menu path: Credit Information. The screen displays your postage credit as shown below.
– (Total = credit used. Credit = credit available).


How to Clear A PSD Locked on the

A postal inspection (audit) connects the PSD (franking machine) to the funds server and uploads the PSD (franking machine) register information. After a 90-day period of inactivity (no connection to Credit Server), the postage functions are automatically deactivated to protect your funds. To reactivate postage functions, a postal inspection must be performed.

1. Press the Credits button.

2. Select “Audit” and press OK.

3. Press OK to confirm the Audit transaction request.

4. If the Postal Services connection is successful, the system displays a successful message.
– If the Postal Services connection fails, the system displays a failure message explaining the cause of the error. Try to correct the cause and retry.


How to Set the High-Value Warning Amount

To set a high-value warning amount:

1. Log in as a supervisor.

2. Press Menu.

3. Select Default User Settings and press OK.

4. Select Base Settings and press OK.

5. Select High Value and press OK.

6. Enter the high-value warning amount or press C and enter 0 to disable the warning function.

7. Press OK to validate.


How to Set the Low-Funds Threshold

To set a low-credit threshold:

1. Log in as a supervisor.

2. Press Menu.

3. Select Default User Settings and press OK.

4. Select Credit Settings and press OK.

5. Select the Low Funds Threshold field.

6. Enter the low-funds warning amount or press C and enter 0 to disable the warning function.

7. Press OK to validate.


How to Set/Cancel a Crediting PIN Code

You can create a crediting PIN code to control access to only those who are authorized to add credit.

To set a crediting PIN code:

1. Log in as a supervisor.

2. Press Menu.

3. Select Default User Settings and press OK.

4. Select Credit Settings and press OK.

5. Select Credit PIN Code and press OK.

6. Enable or disable the PIN code.

7. Enter the crediting PIN code if enabled.

8. Press OK to validate.


How to Unlock the Meter

The postal service requires your postage meter to periodically connect for postal security regulation. If you have not connected your system after a period your system will automatically be deactivated.

If your system is deactivated, you have to perform a connection to the Postal Server to unlock the Meter.

To unlock the Meter and manually connect to the Postal Server:

1. Press Menu.

2. Select My Credit and press OK.

3. Select AUDIT. The system asks for confirmation.

4. Press OK to connect to the Postal Server.
– If the audit is successful, the system displays a successful message.
– If the audit fails, the system displays a failure message explaining the cause of the error. Try to correct the cause and retry.


How to Check the Date of the Next Call

To display the date of the next server call:

1. Press Menu.

2. Select Credit and press OK.

3. The date of the next call is displayed on the screen.