Connection Support


Connecting via PC Meter Connect

To use PC Meter Connect, your PC must meet the following minimum system requirements:

1. Windows 2000, Windows XP, Windows Vista, or Windows 7 (32-bit or 64-bit operating systems)*

2. 1.2GHz processor, 512 Mb RAM.

3. USB port.

4. Administrative rights to install software.

5. Microsoft .NET framework 2.0 (will be automatically installed if not found on the PC). This is a one-time installation.

6. Internet Connection.

*Mac, Linux and other non-Windows operating systems are not currently supported. FIPS mode not currently supported on Windows 10.


Installation instructions for PC Meter Connect

The PC Meter Connect desktop application, along with high speed internet access and a USB connection, helps your franking machine communicate with the Pitney Bowes Data Centre more quickly and reliably than with an analogue phone line. The current version of PC Meter Connect is 05.00.0056.0000. To install PC Meter Connect please follow the steps below:

1. Download the PC Meter Connect file https://www.mailcoms.co.uk/downloads/pcmc-setup-v05_00_0081.exe

2. You may be asked to either Run or Save the .exe file. Select Run if given the option. If you select Save, choose a destination for the .exe file that you will easily remember. Once it is saved, open the .exe file to launch the installer.

3. When the installer is launched, click Run to begin the installation.

4. Choose English when asked to select a language unless you would prefer another language option.

5. Follow the instructions as you step through the screens.


Checking Your PC Meter Connect Configuration

1. Be sure you have the latest version of PC Meter Connect (latest version is 05.00.0056.0000) installed on the PC, and that is connected to the mailing system.

2. Apply Internet Settings from within the PC Meter Connect application:

2a. Right click the PC Meter Connect icon in the system tray (bottom right corner of the screen) and select Internet Settings from the menu:

2b. Select Non-Chunked as the HTTP Transfer Encoding Method

2c. Select HTTP or HTTPS as the Protocol. If option is greyed out, select Passive FTP Mode as the Protocol.


Check Your Internet Connection and Firewall Configuration

Check to make sure you have an Internet connection. Go to www.mailcoms.kinsta.cloud from the PC. If it displays, the Internet connection is working.


Constant Connection

Franking Machines configured with Constant Connection can connect to the PB Data Center as a node on your Local Area Network. If a connection attempt fails immediately but you can access a website such as www.mailcoms.kinsta.cloud, it is likely that you have a firewall problem.


Phone Connection Requirements

Mailcoms mailing systems have built-in modems that enable a connection to our Data Centre through a phone line. This method is much slower than internet-based connections but is useful in situations where a network connection isn’t available.

1. Be a single, dedicated phone line (it cannot be a shared or party line). If necessary the cable can be temporarily plugged into your fax machine socket whilst topping up.

2. The number 0845 should not be blocked (call blocking).

3. You cannot use a VoIP line. It should also not be piggy backed or networked into multi-phone or voicemail systems.

To confirm your phone line is analogue, look at the back of the telephone connected to it. If “Complies with part 68, FCC Rules” and a Ringer Equivalence Number (REN) are seen, then the phone and the line are analogue.

Non Analogue Lines:

DSL (Digital Subscriber Line)

A DSL Line will work as an analogue phone line if a DSL filter is used. A DSL filter can be obtained through your DSL provider, or from a local electronics store. To determine if you have DSL, connect a phone directly into the wall outlet. Pick up the phone and listen. If you hear static or a fax-like noise, it is DSL.

PBX or Network system

Mailcoms mailing systems are not compatible with PBX or networked phone systems. If during your attempted connection, you notice the ring tone change, any message comes on the line, voice mail is heard or the ringing turns into a busy signal, then these all indicate that the line being used is a PBX or network system.


No Dial Tone/ No Carrier Detected

Follow the steps below to resolve the problem:

1. Press the Options key once.

2. Press the Page Down key twice and select display message “Data Centre Options”.

3. Select display message “Phone Settings”.

4. Select display message “Dialling Prefix”.

5. Display says “Enter Prefix”. Either key in the desired prefix i.e. 9 or select No Prefix Required. If you have entered a new prefix select Accept.

6. Press the Home key to return to the home screen.

Note: If your phone line meets all compatibility requirements and you still experience connection problems, here are some things to check before calling for assistance:

Confirm that your phone or network connections are tightly plugged into your machine and to the wall outlet.

Make sure the phone line is not shared by any other machines such as a fax or credit card machine, that can interrupt the connection.

If your phone system requires a prefix such as 9 to make a call, check the franking machine to see if this is saved in the franking machine settings or look at the phone number displayed while the franking machine dials out to see if there is a 9 before the number.

Check for kinks or bends in your phone cord. This may prevent the franking machine from connecting and you will need to try using a different phone cord.

Confirm that your phone line is not the problem. Remove the connection from the franking machine and connect to a fax or credit card machine. If you can send and receive faxes or process a credit card payment, the line is good. If the line is not working, try another analogue line you may have in the office.

Reboot your machine by unplugging the power cord from the back of the franking machine, wait 2 minutes and plug it back in.


How to solve common problems with PC Meter connect

Please Note: If you have been experiencing problems through your NETWORK/LAN or ANALOGUE LINE and we advise you to connect via PC. You will need to download the following programme before you can make a successful connection. https://www.mailcoms.co.uk/support/downloading-and-installing-pc-meter-connect/


No Dial Tone

If your Mailcentre franking machine is trying to connect by dialling a number, this means the franking machine is not detecting a PC. Please follow the options below:

• Reboot your franking machine.

• Check USB is connected properly at the machine end and at the PC.

• Change to a different USB port on the computer.

• Ensure programme is open by double clicking PC meter connect icon on the desktop.

• If all the above fail please uninstall and reinstall programme using the below link: https://www.mailcoms.co.uk/support/downloading-and-installing-pc-meter-connect/


DE00/DE01/DE04/DE014/DE015

If your Mailcentre franking machine shows up with any of the above error codes this may be due to a number of issues. To resolve this please follow the steps below:

• Try to do your connection in the morning when the server is experiencing less volume.

• Try rebooting your franking machine and your PC to see if they will respond as they start up. You will need to log on as a user on your computer.

• You may need to change the setting on the PC meter connect programme. Please follow the steps below.

1. Right click the small PC meter connect icon on the tool bar at the bottom right hand corner of your PC. (By the time and date).

2. Click on Internet Settings.

3. First change your non chunked setting to chunked. Then click OK at the bottom of the window and then retry your connection.

4. If this doesn’t work repeat steps 1 & 2.

5. On the right hand side it Says FTP Mode. Change this from Passive to Active once again retry your connection.

• If all the above fail please uninstall and reinstall programme using the below link: https://www.mailcoms.co.uk/support/downloading-and-installing-pc-meter-connect/

Connection Lost

• This is an issue with the servers at the postage company. The only resolution is to keep trying.

PC Meter Connect Proxy only mode

• If your PC shows a message saying, PC meter connect running in proxy only mode follow the same steps as stated in the DE00 section above.


Resolve “No Modem Detected” Message

Issue

When attempting to add funds, perform a data capture upload or a system update, the franking machine displays the error message No Modem Detected or Modem Not Detected and is unable to connect.

Cause

There may be an fault with the franking machine’s internal modem.

Resolution
First, restart the franking machine as follows:

1. Remove the power lead from the rear of the franking machine.

2. Remove and then replace the telephone lead from the rear of the franking machine.

3. Replace the power lead to restart the franking machine.

4. Attempt a balance enquiry as follows:

a. From the franking machine’s home screen, press the Add Postage key.

b. Select Check PbP Balance.

c. Press the Enter/Yes key.

d. The franking machine will display Checking PBP Account Balances.

e. If the connection is successful, the franking machine will display Prepaid £xx.xx (the balance of your Postage account).

If the No Modem Detected error reoccurs:

5. Remove the power lead from the rear of the franking machine.

6. Remove the telephone lead from the rear of the franking machine.

7. Replace the power lead to restart the franking machine.

8. Without reconnecting the telephone cable, attempt a balance enquiry.

If the franking machine displays No Dial Tone or No Carrier Detected:

1. Press the Clear button to clear the error.

2. Replace the telephone cable into the back of the franking machine and reattempt a balance enquiry (step 4 above).

If the franking machine again displays No Modem Detected, the internal modem may be faulty. We recommend that you change your method of connection. Contact Mailcoms to find out more.


Subscribe & Save

Happy Parcel Man

Mailcoms are proud to offer our customers automatic recurring orders without the need to remember to keep ordering the same essential business supplies products time and time again. This also allows us to forecast our stock requirements so you don’t have to worry about running out ever again.

Most importantly, with us automatically creating your order at a frequency of your choice you can always be confident that the products supplied will be guaranteed genuine Mailcoms products.

When you subscribe & save you will automatically create an order based on the subscription duration and frequency that you select. Your payment details will be stored securely with the world renowned trusted payment gateway ‘Stripe’ and you’ll be charged for each of these deliveries, unless you choose to pay in advance.

We will send you a reminder a few days before your order is generated to allow you to add to, amend, skip, delay, or cancel should you need to. If you want to cancel or change your subscribe & save products, you can do so at any time. Your order confirmation emails have links to your order where you can manage your subscription from.

See our terms & conditions for more details on returns and refunds. See more here.

Subscribe & Save

Happy Parcel Man

Mailcoms are proud to offer our customers automatic recurring orders without the need to remember to keep ordering the same essential business supplies products time and time again. This also allows us to forecast our stock requirements so you don’t have to worry about running out ever again.

Most importantly, with us automatically creating your order at a frequency of your choice you can always be confident that the products supplied will be guaranteed genuine Mailcoms products.

When you ‘Subscribe & Save’ we will automatically create an order based on your requested duration and frequency. Your payment details will be stored securely with the world renowned trusted payment gateway ‘Stripe’ and you’ll be charged for each of these deliveries, unless you choose to pay in advance.

We will send you a reminder a few days before your order is generated to allow you to add to, amend, skip, delay, or cancel should you need to. If you want to cancel or change your ‘Subscribe & Save’ products, you can do so at any time. Your order confirmation emails have links to your account where you can manage your subscription from.

See our terms & conditions for more details on returns and refunds. See more here.

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Did you know?

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