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IJ30 / IJ35 / IJ40 / IJ45 / IJ50 Common Errors Support


Adding a prefix number on the IJ30, IJ35, IJ40, IJ45 & IJ50

This will guide you through the procedure for adding a prefix number to your IJ30, IJ35, IJ40, IJ45 & IJ50 franking machine.

1. Selecting Supervisor Mode – From the start up screen press Supervisor.

2. Entering Supervisor Pin Number – Enter the supervisor pin number which is 7610. (DO NOT PRESS OK as the machine will automatically enter the supervisor settings)

3. Entering the Setup Mode – down using the arrows to Setup or select number 5 and press OK.

4. Entering the Telephone Settings – Scroll down to the telephone settings or select 8 and press OK.

5. Entering the Prefix Settings – Scroll down to prefix or select 4 and press OK.

6. Entering the Prefix – in the prefix digit. e.g. – 9 and press OK.

7. Finishing – Press the ESC button to return to the home screen.


Changing the Telephone Number on a IJ30, IJ35, IJ40, IJ45 & IJ50

Occasionally you will need to change your telephone number on the Neopost IJ30, IJ35, IJ40, IJ45 & IJ50 franking machines. Below you will be able to find out how to do this. Simply follow our guide to see if we can support you.

The telephone number of the Credifon credit re-setting centre is stored in your franking machine. This is used when you want to purchase credit. Modification of the telephone number is permitted only by the supervisor. Such a setting may be necessary in case of modification of your telephone network (for example a new prefix for an external line), or if you are advised that the Credifon Centre number has changed.

1. From the SETUP screen select TELEPHONE SETTINGS and press “OK” to confirm, the following screen will be observed:

2. If you are advised of a telephone number change, move the cursor to the number to be changed (e.g. 1 CREDIFON NUMBER) and press “OK” to confirm, a CREDIFON NO. screen will now be observed.

3. To return to the SETUP menu with the telephone number unchanged, press “ESC”. Or enter the new number using the numeric key pad, then press “OK” to confirm (use points below to know more).

Changes to Prefix, Pause, Dialing method, Tone Detect and Dial Delay Settings

PREFIX – If your outside line is routed through a switchboard, telephone numbers must be prefixed by the appropriate outside line digit (for most systems this is a 9 or a 0).

PAUSE – With some telephone networks it may be necessary to enter a pause between the outside line digit and the telephone number.

DIALING METHOD – You may change from “pulse” (different value) to the “tone” mode.

TONE DETECT – You may wish to wait for a dial tone to be detected before dialing out.

DIAL DELAY – You may wish to enter a delay between dialling attempts (in seconds).

Using the arrow keys, or the appropriate number key, move the cursor to make a selection and press “OK” to confirm.

Using the numerical key pad enter your prefix and press “OK” to confirm. Or, to return to the TELEPHONE SETTINGS screen with the prefix unchanged press “ESC”.


Changing the User PIN on a IJ30, IJ35, IJ40, IJ45 & IJ50

Occasionally you will need to change your user PIN code on the Neopost IJ30, IJ35, IJ40, IJ45 & IJ50 franking machines. Below you will be able to find out how to do this. Simply follow our guide to see if we can support you.

From the “Security & Dept” screen, using the arrow keys, or the appropriate number key, move the cursor to 5 USER PIN and press “OK” to confirm. A USER PIN screen will be observed.

To return to the previous screen with the User PIN unchanged, press “ESC”.

To change the User PIN, enter the new 4 digit value, then press “OK” to confirm.

To return to the SUPERVISOR screen press “ESC”.


Clearing a Mail Jam from the Autofeeder with the IJ30, IJ35, IJ40, IJ45 & IJ50

When using the Neopost IJ30, IJ35, IJ40, IJ45 & IJ50 franking machines it is possible that an envelope will jam in the autofeeder. In the unlikely event of an envelope misfeed, the following procedure must be followed.

WARNING! POWER DOWN MACHINE BEFORE CONTINUING. DO NOT RUN MACHINE WITH FEED MECHANISM OPEN!

1. Remove all free envelopes from the feed tray.

2. Open the Autofeed top cover.

3. Using the thumb and fore finger, squeeze the sliders to release the feed mechanism as illustrated.

4. Remove the obstruction.

5. Close the feed mechanism by applying downwards pressure to the top of the feed mechanism until it is heard to click home.

6. Close the Autofeed top cover.

7. Power Up your machine.

You are now ready to resume franking your mail.


Clearing Error Messages with the IJ30, IJ35, IJ40, IJ45 & IJ50

When using the Neopost IJ30, IJ35, IJ40, IJ45 & IJ50 franking machines it is possible that an error message will arise. In the unlikely event of an error message being displayed, the following procedure must be followed.

For Error Messages: Error 1 to Error 43.

1. Press the “C” button until back to User screen.


Clearing the Mail Path with a IJ30, IJ35, IJ40, IJ45 & IJ50

When using the Neopost IJ30, IJ35, IJ40, IJ45 & IJ50 franking machines it is possible that an envelope is missfed. In the unlikely event of an envelope misfeed, and an item of mail is in the mail path, the following procedure must be followed:

1. From Ready Mode, press the “MENU” key, the MAIN MENU screen will be observed.

2. Using the arrow keys, or the appropriate number key, move the cursor to CLEAR MAIL PATH and press “OK” to confirm.

3. Press the START/STOP button.

4. After a short pause the track should clear and the screen returned to the MAIN MENU.

5. Press “ESC” to return to Ready Mode.

If you are using an Autofeed and have completed the above but still have an envelope misfeed, please refer to “Clearing a Mail Jam from the Autofeeder”.


Loading New Rates on the IJ30, IJ35, IJ40, IJ45 & IJ50

This will guide you through the procedure for adding a prefix number to your IJ30, IJ35, IJ40, IJ45 & IJ50 franking machine.

1. Switch the franking machine on from the start screen.

2. Select Supervis (supervisor mode) when prompted.

3. Type the PIN 7610.

4. Select option 4 (LOAD FROM MEMORY CARD) and press OK.

5. The display will say “INSERT CARD”. Insert the card in the right hand side with the gold chip facing you and in first.

6. Press OK twice. After a short period the franking machine will display “LOADING COMPLETE”.

7. To return the the screen (STANDBY MODE) press the lock button. If experiencing any problems after loading, turn the machine off and on.

For environmental purposes please return the card, using enclosed address label.


How To change the Default Stamp Value

1. From the start screen choose Supervisor.

2. Enter Pin of 7610.

3. Choose No 5 (Setup).

4. Press OK.

5. Choose No 7(Default Stamp Value).

6. Press OK.

7. Enter requested Value.

8. Press OK.

9. Press the Padlock key to return to the start screen.


Making a Payment Online with the IJ30, IJ35, IJ40, IJ45 & IJ50

Occasionally you will want to make a payment on the Neopost IJ30, IJ35, IJ40, IJ45 & IJ50 franking machines. Below you will be able to find out how to make a payment online with the IJ30, IJ35, IJ40, IJ45 & IJ50 franking machines.

Making a Payment Online

1. Simply click on this link and follow the online instructions: https://myneopost.co.uk/make-payment/

2. You will require your Postage Account Number and Installation Number. Contact your franking machine supplier if you are unaware of these details.



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