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Please Note!!

We are currently experiencing technical issues with our telephone systems, you can still call us on 01543 572 776 but we may experience problems with receiving your calls. Our engineers are working on rectifying this problem. We apologise for any inconvenience this may cause.

Important Changes To Underpaid Mail Surcharges For Mailmark Meters

When franking your mail you need to pay the correct amount of postage. Should you mistakenly frank the wrong amount a Royal Mail surcharge will occur for the underpayment.

If Royal Mail identify that you have accidentally underpaid, your post will still be sent. The underpayment details will be captured and provided to Pitney Bowes and will be detailed on your next Pitney Bowes postage invoice.

If you want to discuss an underpayment surcharge, please call Royal Mail directly on 0845 113 111.

What can I do to prevent surcharges?

Choose the right size option when franking Letters and Large Letters

Large Letters measure up to 353mm x 250mm x 25mm and can weigh up to 750g. So, please select the Large Letter option on your franking machine and not the Letter option when you are franking larger letters up to this size.

FormatMax. WidthMax. LengthMax. ThicknessMax. Weight
Letter165mm240mm5mm100g
Large Letter250mm353mm25mm750g
Small Parcel350mm450mm160mm2000g (2kg)
Medium Parcel460mm610mm460mm20000g (20kg)

More information can be found on Royal Mails website -> https://business.help.royalmail.com/app/answers/detail/a_id/89/~/size-and-weight-guide-%E2%80%93-uk-letters-and-parcels.

If you send mail to the Republic of Ireland you will need to send as international post

Letters and Parcels posted to the Republic of Ireland are commonly sent as domestic, the Republic of Ireland is not part of the U.K. If the Irish address has a BT post code then it is domestic mail, if not then the mail should be sent as international post.

For more information on international destinations, please visit Royal Mail -> https://www.royalmail.com/international-zones.

Address not visible/unable to identify correct destination

– Ensure the envelope is the right size for the contents.

– Ensure the address is positioned in the correct location. If you use an inserter, then ensure your equipment is set up to insert the contents correctly. If you use a Pitney Bowes inserter and need support please contact us to arrange a service visit.

– Ensure your address field clearly identifies destination country.

– Segment international mail from domestic mail.



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