Meet the team
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Des - Co-Founder & Managing Director
Having worked at a high level with both the UK’s largest franking machine manufacturers, I knew there was an opportunity to offer customers a better customer service focused experience. After leaving a well-paid director’s role I founded Mailcoms with my wife Nicky in our family home in Cannock, Staffordshire back in 2005. Once franking machines started taking over the lounge, dining room and our children’s playroom we had to take the plunge and invest in our first business premises back in 2008. I’m proud to say that things have moved on a lot since then, with our most recent significant investment in purpose-built warehousing, service & distribution, and improved office space for our wonderful team.
Outside of work I like to keep myself active with taking part in endurance events including Marathons, ultra-Marathons, Ironman triathlons and charity cycling. Training for these events helps me plan our business strategies, solve problems and most of all helps promote a ‘healthy body & mind’. ...Read more
Nicky - Co-Founder & Director
Founding the company alongside my husband, Des, over 15 years ago I’ve performed most roles within our business over the years. I have seen it grow from very humble beginnings with just one member of staff to the ever-expanding family that we are today. I work closely with Clare, our Finance Director and Sarah our Business Support Manager to ensure the company continues to evolve and thrive within the ever-changing franking/postal marketplace. My main focus day-to-day is improving our customer’s experience by reviewing and updating company processes and reacting to customer feedback.
Away from work I enjoy; swimming which helps me clear my mind while keeping me in shape, reading crime fiction books and spending quality time with my family, especially my young grandson. ...Read more
Clare - Finance
Director
I have moved around various financial roles for a little over 20 years gaining a varied skillset. Joining Mailcoms in 2019, I am mainly responsible for the company’s long-term financial health and growth. As a member of the senior management team, we work hard to ensure all divisions of the business maintains its ethos of quality products and excellent customer service.
Outside of work, I love experimenting with food and cooking (and the odd glass of wine) I also enjoy weekends away with my husband and two dogs Bruno and Toby 🐾. ...Read more
Tim - Warehouse Operations Manager
I started at Mailcoms in January 2023, as Warehouse Operations Manager having previously worked for one of Mailcoms associated companies. I am responsible for all warehouse and logistical operations as well as Health & Safety and Environmental. I bring a wealth of knowledge and experience into this position as I have previously worked as an Operations Manager, Quality Manager and a QSHE Manager, this enables me to ensure our products and services are of the highest quality that customers deserve. Along with my operational planning this helps us maintain stock levels ensuring customers receive products to the timelines set. I believe in a can-do mentality and a clean working environment which promotes great teamwork and efficiency which in turn gives our customers the best service.
I love to spend my spare time with my family, especially my grandson. I also love to read fantasy and science fiction books and watch sports, mainly football and rugby. I also do try and compete in competition fishing but never won anything, apart from a cold or two. ...Read more
Sara - Sales & Customer Service Co-ordinator
I joined Mailcoms in September 2024, as Sales and Customer Service Co-ordinator. I have worked within customer service for many years and strive to provide the best customer experience possible and always apply the Golden Rule, treat others as you would like them to treat you. My role within Mailcoms, is primarily the sale and lease of franking machines from the Mailcoms range, discussing customers’ requirements and providing quotes. I oversee the process from customer order to machine installation, and I’m available at the end of the phone, email, or live chat to support, if needed.
I love spending time with my husband and son, and walking the family dog, Lily 🐕. As a family, we are very passionate about Rugby Union 🏉, and support Leicester Tigers, England and are on the touchline watching our son run in the tries on cold winter mornings for Stafford RUFC. ...Read more
Nicky - Sales Office Administrator
With a background in sales administration and customer service, I’m proud to be part of the busy and friendly team here at Mailcoms. I enjoy helping customers and making sure everything runs smoothly behind the scenes.
Outside of work, I’m a mum to three wonderful children who keep me on my toes! I love socialising with friends, dancing the night away, and escaping into nature for a good hike, especially if there’s a waterfall at the end. When it’s time to unwind, nothing beats relaxing with a great book. ...Read more
Helen - Sales Office Administrator
After graduating from university in 2016, I have accumulated over 5 years of sales administration and customer service experience. I enjoy the hustle and bustle of the Mailcoms office and pride myself on being a highly organised team member that will go the extra mile for our customers.
As an avid book worm, I spend a lot of my free time reading. I also enjoy baking, playing tennis (and the occasional cocktail 🍹)! ...Read more
Jessica - Customer Service Administrator
I joined the Mailcoms family in 2021, coming from an administration background, having worked for a number of large corporate companies. It was a refreshing change to work within a small family run business whose focus is customer service and the customers experience. I’m part of a team that works within the busy admin office dealing with customer queries and order processing. I get a real sense of pride when I am able to assist a customer and help resolve their query.
In my spare time I enjoy nature trails with my dog Milo and catching up on my latest favourite Netflix series. ...Read more
Sam - Print Specialist &
Co-ordinator
I started at Mailcoms in March 2022 as a Customer Service Advisor for the printed packaging side of the business. Since my time at Mailcoms, I have developed into a Print Specialist & Co-ordinator role. After completing a degree in photography, I gained experience and a passion for printing and always aim for the highest quality for all our customers.
My passions are music, playing guitar, photography and going to national trusts with my family. ...Read more
Tiff - Digital Print
Operative
Recently joining the Mailcoms team in 2023, I spend the working day proofing, printing orders and communicating with customers regarding their orders ensuring they are happy with their final print. I previously worked in a similar role within a print company before joining Mailcoms
Outside of my working day, I enjoy hiking and fishing (more so in the warmer months) and spending time with my partner and cat, Ivor. ...Read more
Mollie - Warehouse Operative
I joined Mailcoms in 2023 as a Warehouse Operative, initially working in the warehouse alongside the printing team,picking, and packing. After showing interest in the printing process I’ve recently started training with the printing team and now predominantly work in this area which I really enjoy. I am a hard worker, believe in teamwork and have a can-do mentality which fits in with the company ethos.
In my spare time I enjoy walking my dogs and spending time with my partner and family. ...Read more
Ash - Support
Technician
Having been recommended to apply for the role by my dad, Tim, who is the Warehouse Operations Manager. I have now been with Mailcoms since 2023, joining the company in early 2023. I’m based within the service department with my role being split between office and field-based working. I’m out on the road for much of my time, where I attend customer premises to perform preventative inspections, on site repairs and installations for new and upgrading customers. When in the office I’m always available to take customer calls to help with all their franking related needs and my aim is to give the customer the best possible service experience.
On the days I’m not working I love spending time with my partner and 2 dogs, Suki and Winnie 🐶 and taking them for walks. I’m also a massive Aston Villa fan and love going to or watching the matches. I spend a lot of my weekends seeing my family and watching a lot of TV! ...Read more
Hannah - Marketing Executive
Growing up as the daughter of the founders, I’ve always been a part of the Mailcoms family, often helping out after school in my teenage years. I joined the team permanently in 2022 to oversee the branding and social media presence across both Mailcoms and Fast Printed Packaging. As well as this, I co-ordinate and carry out the brand’s marketing strategies, including everything from email marketing and paid advertising, to leaflet design, blog content and affiliate partnerships. While at Mailcoms, I’ve developed new skills from Google Ads, to Amazon Marketplace management and look forward to building my skillset even further.
In my spare time, you’ll find me at the gym, reading my latest favourite book or on hikes and adventures with my dog Stella! 🐕 ...Read more
Gemma - Accounts Assistant
I joined Mailcoms in 2020 to assist the Finance Director with various accounting requirements for the business. I have a genuine interest in business and finance and Mailcoms, as a company with a great reputation, has really helped me develop my knowledge and skills in this sector. I am also known for jumping in wherever needed to assist other members of the team.
In my personal time you will find me running with my two huskies 🐺 🐺 or descending the Alps on my mountain bike. ...Read more
Corey - Web
Developer
I’ve worked at Mailcoms for over 10 years, starting off as an apprentice in 2013, arriving with little knowledge in web development. However, over my time at Mailcoms I have developed and enhanced my skills to the point where I develop, operate, update, fix and work on all the company’s websites & domains that we own on multiple platforms. In my time here I have done many different IT related jobs as well as my day-to-day web development. This includes working on photoshop, helping with email campaigns, general IT issues around the business and supporting my team members when called upon.
In my spare time I love watching football (Wolves unfortunately), building Lego, spending time with my partner and children and walking my two dogs Loki and Luna 🐕 over Cannock Chase. ...Read more
