Alternative content

The Mailcoms Experience....

Please feel free to read the views and experiences of some of our customers who have either switched to us from their old supplier or use us just to supply franking machine ink cartridges and labels.

If you'd rather contact one of our customers with either a similar machine to you, a similar business or organisation or just someone near you please feel free to contact us at info@mailcoms.co.uk and we will be more than happy to put you in touch with someone more specific that matches your requirements.

Investment Solutions

"We have been extremely pleased with our Mailstart Franking Machine - it's so easy to use, neat, quiet and such good value compared to other machines we were considering. The staff, from installation to ongoing queries etc have been so friendly and quick to respond.

I can't comment on dealing with any problems - as we haven't had any - the machine runs like clockwork! But I have no doubt whatsoever that any issues would be rapidly and cheerfully solved"

Regards, Barbara Howland

Senior Secretary

Barclays Bank

I would just like to say how Happy we are with the service that you provide at mailcoms, you are always very efficient and when we place an order we are guaranteed to receive this the following working day. Thank you for your continued service and support.

Regards, Beck Emburey

GCR Team Leader Generalist Credit Retail

Apex Labels (UK) Ltd

Hello Mailcoms

A big thank you for your very quick and efficient service, refilled cartridge received today (less than 24 hours!) and working perfectly. Regards, Vic Short Apex Labels (UK) Ltd

O'riordan Bond Estate Agents

At O'Riordan Bond Estate Agents we currently have 24 sites that all require postal franking equipment and as a constantly growing organisation we need a fast efficient service and personal account management that we can rely on. Having experienced one problem after another and a serious lack of account management with our previous suppliers we lost all trust in their ability to handle our account effectively.

We decided to try Mailcoms Ltd as they seemed to tick all the right boxes and having fitted their machines in a few newly opened branches we straight away noticed a refreshing change. Since the machine installations we are constantly kept informed of the site usages. Any potential issues are identified and provided with a solution before they become a problem. In addition they have also taken away many of the administration headaches which are now handled for us. The equipment provided is ideally suited and is also much cheaper than our previous supplier.We have now decided to switch all O'Riordan Bond sites over to Mailcoms Ltd and look forward to a continued successful business relationship.

Nicky Kiernan - O'Riordan Bond Estate Agents Ltd

Bell Lamb & Joynson Solicitors

I am always keen to find ways of making savings within our office, so receiving a mailshot from Mailcoms brought my attention to the cost of our franking operation.

On contacting Mailcoms, I was impressed by their speedy reply with several options and savings to be made - and even more so when these turned out to be accurate and true.

The demonstration and installation of their equipment and their dealing with our previous supplier and finance company was handled most professionally.

Autohaus Group

Our postal franking machine requirements are very basic but its one of those jobs that needs to be done with a minimum amount of fuss. I need to be able to trust our supplier and leave all our dealership requirements in their hands. Mailcoms Ltd have done just that, we have recently acquired machines for 4 of our sites and the switchover from our previous supplier has been seamless. A problem identified by the Mailcoms representative, with the way we were using our previous equipment was addressed before I was even made aware of it.

This level of service is exactly what we needed, as an added bonus we've received an additional machine for one of our sites and overall our costings have been reduced.

Kevin Sheppard - Finance Director - Autohaus Group Ltd

Jack Ross Accountants

At Mailcoms we were asked to supply a franking machine complete with delivery installation and training within 3 days. A difficult enough task on its own but the order was also to include 4 logos designed, approved and programmed within this time. Whilst this was a challenge we successfully kept to our promise and from receipt of our order on a Wednesday we installed it and trained the customer the following Monday (including logos!!)

Pleased with the service they felt compelled to write the following:

I would like to thank you for the tuition you gave to Tracey and Janet on Monday and also your continuing support. I would also like to thank you for the speedy and pro-active service and your attention to customer service. I would not hesitate in recommending your company to any of our clients.

Umar Memon - Partner, Jack Ross Chartered Accountants - Manchester

Deafblind UK

I would like to thank you very much for your brilliant customer service when I had ordered the incorrect cartridges for our franking machine. Not only were you extremely helpful but you also acted efficiently to ensure that I received the correct cartridges within 24 hours of my call.

Once again many thanks and I will have no hesitation in giving Mailcoms our business in the future.

Kind Regards, Lynn Masson, PA to the Directorate, Deafblind UK

Business Care Group

As a new customer (Businesscare) just letting you know that I am finding your equipment easy to use (so far) the test will come when I need to put money into it. I must admit, I think both the franking machine and larger scales are much easier to use than our previous machine. So far so good!!

Regards, Karen Turner

Holmes Chapel Comprehensive School & College

As a school we needed better value for money from our postal franking equipment, without compromising the quality of service. With this in mind we approached Mailcoms to investigate alternative options.

Mailcoms carried out an onsite demonstration of an alternative postal franking machine, which was not only faster than our previous equipment but proved to be more suitable for processing our mail. After analysing our total cost of ownership we found that even though the new machine was an improvement the total cost of owning the Mailcoms equipment was much less.

We have now taken delivery, the machine was installed on the date promised with onsite training included and so far we are very happy with our decision to choose Mailcoms Ltd.

Peter Thomas - Finance Officer

The Mailcoms Experience..

Our franking machine requirements are quite simple and having not been content with a number of previous suppliers we felt we wanted to explore some alternative options.

Mailcoms demonstrated equipment that was simple but perfectly adequate for our requirements, pleased with the service and the total cost of ownership we decided to accept their proposal.

We've been using the equipment for a few months now and since installation we've received good personal service with all questions or queries dealt with fast and efficiently.

Sue Rose - Company Secretary