Mailsend Lite Accounts Support

To Activate accounting please follow the following simple steps:

1. Press Options once.

2. Display says “Turn on Accounting?”.

3. Confirm by pressing Enter/Yes.

Watch this video to learn how to turn off accounting on your machine.

To Deactivate your account please follow the following simple steps:

1. Press Options once.

2. Use the Review keys ▲▼ to scroll and select “Use Account Functions?”.

3. Confirm by pressing Enter/Yes.

4. Use the Review keys ▲▼ to scroll and select “Turn off Accounting”.

5. Confirm by pressing Enter/Yes.

6. Display says “Accounting Disabled”. The machine automatically returns to the home screen.

To Create your account please follow the following simple steps:

Note: The accounting function has to be activated for you to be able to create an account. Should you wish to assign a password to your account these steps are not relevant.

1. Press Options once.

2. Use the Review keys ▲▼ to scroll and select “Use Account Functions?”. Confirm by pressing Enter/Yes.

3. Use the Review keys ▲▼ to scroll and select “Create an Account”. Confirm by pressing Enter/Yes.

4. With the cursor flashing on the right-hand side, give a name to the account. You can select letters by pressing the number keys several times. Confirm by pressing Enter/Yes.

5. Display says “Assign Password? (Yes/No)”. Select No.

6. Display says “Account Created. Create another Account?”.

7. If you wish to create another account, confirm by pressing Enter/Yes and repeat the process. Otherwise select No.

8. Display says “Stay in Accounting? (Yes/No)”. Select No.

9. Display says “Select an Account”.

10. Use the Review keys ▲▼ to scroll and select the subsequent account. Confirm by pressing Enter/Yes.

To Edit your account please follow the following simple steps:

1. Press Options once.

2. Use the Review keys ▲▼ to scroll and select “Use Account Functions?”.

3. Confirm by pressing Enter/Yes.

4. Use the Review keys ▲▼ to scroll and select “Edit an Account”. Confirm by pressing Enter/Yes.

5. Display says “Select an Account”.

6. Use the Review keys ▲▼ to scroll and select the account you wish to rename. Confirm by pressing Enter/Yes.

7. Display message “Change name account? (Yes/No)”. Confirm by pressing Enter/Yes.

8. Give a new name to the account. You can select letters by pressing number keys several times. Confirm by pressing Enter/Yes.

9. Display says “Change Password? (Yes/No)”. Select No.

10. Display says “Stay in Accounting? (Yes/No)”. Select No.

To Delete an account please follow the following simple steps:

Note: Please be aware that once an account has been deleted you will not be able to retrieve the account or its information.

1. Press Options once.

2. Use the Review keys ▲▼ to scroll and select “Use Account Functions?”.

3. Confirm by pressing Enter/Yes.

4. Use the Review keys ▲▼ to scroll and select “Delete an Account”.

5. Confirm by pressing Enter/Yes.

6. Use the Review keys ▲▼to scroll and select the account you wish to delete. Confirm by pressing Enter/Yes.

7. Display says “Confirm: Delete?”. Confirm by pressing Enter/Yes.

8. Display says “Account Deleted. Delete another Account?”

9. If you wish to delete another account, confirm by pressing Enter/Yes. Otherwise select No.

10. Display says “Stay in Accounting? (Yes/No)”. Select No.

To Reset a single account please follow the following simple steps:

Note: Please observe that once reset an account cannot be re-established.

1. Press the Options key once.

2. Use the Review keys ▲▼ to scroll and select “Use Account Functions?”.

3. Confirm by pressing the Enter/Yes key.

4. Use the Review Keys ▲▼ to scroll and select “Clear account value and pieces”. Confirm by pressing the Enter/Yes key.

5. Use the Review Keys ▲▼ to scroll and select “Clear one account?”. Confirm by pressing the Enter/Yes key.

6. Use the Review Keys ▲▼ to scroll and select the account you wish to reset. Confirm by pressing the Enter/Yes key.

7. Display message “Confirm. Reset?”. Confirm by pressing the Enter/Yes key.

8. Display says “Account Cleared. Clear another?”.

9. If you wish to reset another account, confirm by pressing the Enter/Yes key and repeat the process. Otherwise select the No key.

10. Display says “Stay in Accounting? (Yes/No)”. Select the No key.

To Reset your all your accounts please follow the following simple steps:

Note: Please observe that once reset an account cannot be re-established.

1. Press the Options key once.

2. Use the Review keys ▲▼ to scroll and select “Use Account Functions?”.

3. Confirm by pressing the Enter/Yes key.

4. Use the Review Keys ▲▼ to scroll and select “Clear account value and pieces”. Confirm by pressing the Enter/Yes key.

5. Use the Review Keys ▲▼ to scroll and select “Clear all accounts?”. Confirm by pressing the Enter/Yes key.

6. The display shows “Confirm: Clear all accounts?”

7. Confirm by pressing the Enter/Yes key.

8. The display flashes the message “All accounts cleared” then shows “Stay in accounting? (yes/no).

9. Confirm by pressing the Enter/Yes key.

To Print a single account report please follow the following simple steps:

1. Press Options once.

2. Use the Review keys ▲▼ to scroll and select “Use Account Functions?”.

3. Confirm by pressing Enter/Yes.

4. Use the Review keys ▲▼ to scroll and select “Print Accounts Report”. Confirm by pressing Enter/Yes.

5. Use the Review keys ▲▼ to scroll and select “Print Single Account Report”. Confirm by pressing Enter/Yes.

6. Use the Review keys ▲▼ to scroll and select the account you wish to print. Confirm by pressing Enter/Yes.

7. Display says “Insert envelope/tape sheet?”.

8. Insert an envelope or a tape sheet. Your account report is being printed.

9. Display says “Print another account report?”.

10. If you wish to print another account, confirm by pressing Enter/Yes and repeat the process. Otherwise select No.

11. Display says “Stay in Accounting? (Yes/No)”. Select No.

To Print an account report for all accounts please follow the following simple steps:

1. Press Options once.

2. Use the Review keys ▲▼ to scroll and select “Use Account Functions?”.

3. Confirm by pressing Enter/Yes.

4. Use the Review keys ▲▼ to scroll and select “Print Accounts Report”. Confirm by pressing Enter/Yes.

5. Use the Review keys ▲▼ to scroll and select “Print Multi Account Report”. Confirm by pressing Enter/Yes.

6. Display says “Insert envelope/tape sheet”.

7. Insert an envelope or a tape sheet. Your accounts report is being printed.

8. Display says “Stay in Accounting? (Yes/No)”. Select No.

You may wish to see how many items your franking machine has franked during its life time. To do this, simply:

1. Click the funds button.

2. Using the down arrow key, scroll down until you see “Total Pieces” or “Piece Count”. Here you will see a number highlighting the amount your franking machine has franked.

The Lock Code feature prevents unauthorised access to the franking machine after it has entered sleep mode, or when it is powered up. To create a lock code, simply follow the steps below:

1. Press the “Menu / Options” key.

2. Press “Review (up)” to scroll to “Change Setup?”

3. Press “Enter/Yes”.

4. Press “Review (down)” to scroll to “Use Lock Code Setup?”

5. Press “Enter/Yes”.

6. Press “Enter/Yes” at the “Set A Lock Code?” prompt.

7. Enter a four digit code.

8. Press “Enter/Yes”.

9. Re-enter the four digit code.

10. Press “Enter/Yes”. “Lock Code Set” is displayed.

11. Press “Enter/Yes” at the “Change setting for Lock on Sleep” prompt.

12. Press “Enter/Yes” at the “Change to On” prompt.

13. Press “No” at the “Stay in setup?” prompt.

Once a lock code is created, press the “Lock” button to lock the franking machine. To unlock the franking machine, enter the 4-digit pin and press the “Enter/Yes” key.

You are able to edit the lock code set in your franking machine. You will need to know the existing lock code to make any changes. To change a lock code, simply follow the steps below:

1. Press the “Menu / Options” button.

2. Press “Review (up)” to scroll to “Change Setup?”

3. Press “Enter/Yes”.

4. Press “Review (down)” to scroll to “Use Lock Code Setup?”

5. Press “Enter/Yes”.

6. Enter the existing lock code and confirm by pressing the “Enter/Yes” button.

7. Press “Enter/Yes” at the Change Lock Code prompt.

8. Enter a new four digit using the keyboard and confirm by pressing the “Enter/Yes” button.

9. Enter the same code again to confirm then press “Enter/Yes”.

10. Press the “Clear” button at the “Change Setting for Lock on Sleep” prompt.

11. Press “No” to the “Stay in Menu?” prompt to return to the Home screen.

To disable a lock code, simply follow the steps below:

1. Press the “Menu / Options” button.

2. Press “Review (up)” to scroll to “Change Setup?”

3. Press “Enter/Yes”.

4. Press “Review (down)” to scroll to “Use Lock Code Setup?”

5. Press “Enter/Yes”.

6. Enter the existing lock code and confirm by pressing the “Enter/Yes” button.

7. Press “Review (down)” to scroll to “Turn lock off?”

8. Press “Enter/Yes”. The franking machine confirms “Lock Code Disabled”.

9. When prompted to stay in setup, press “No” to return to the Home screen.

To set a franking machine to lock in sleep mode, simply follow the steps below:

1. Press the “Menu / Options” button.

2. Press “Review (up)” to scroll to “Change Setup?”.

3. Press “Enter/Yes”.

4. Press “Review (down)” to scroll to “Use Lock Code Setup?”.

5. Press “Enter/Yes”.

6. Enter the existing lock code and confirm by pressing the “Enter/Yes” button.

7. Press “Review (down)” to scroll to “Change setting for Lock on Sleep?”

8. Press “Enter/Yes”.
a. ​If the franking machine displays “Lock on Sleep: ON”, you will be required to enter the lock code each time the franking machine wakes from sleep mode.
b. If the franking machine displays “Lock on Sleep: OFF”, the lock code is only required when the franking machine is first switched on.

9. Change the setting if required by pressing the “Enter/Yes” button. Otherwise press “No” to exit.

10. Press “No” to the “Stay in setup?” prompt. You are then returned to the Home screen.

Watch this video to learn how to process a surcharge payment.

A Surcharge Payment allows you to print a custom postage amount on your franking machine. You can enter any value from £0.00 up to £999.99.

1. From the Home screen (franking machine displays today’s date) press the “Class” key.

2. The franking machine will display Select Carrier.

3. Press the “Review (Down”) key until Surch Pymt is displayed.

4. Press “Enter” twice.

5. Key in the desired amount of postage in pounds and pence.

6. Press “Enter” twice.

7. The franking machine will return to the Home screen, ready to print mail.

To exit Surcharge Payment, simply select a Class and mail type:

1. From the Home screen (franking machine displays today’s date) press the “Class” key.

2. The franking machine will display Select Carrier.

3. Use the “Review Up/Down” arrow keys to scroll through the list of carriers. Press “Enter/Yes” to select a carrier, e.g. Royal Mail.

4. The franking machine will display Select Class.

5. Use the “Review Up/Down” arrow keys to scroll through the list of options. Select by pressing “Enter/Yes”.

6. The franking machine will display a list of mail types (e.g. Letter, Large Letter, etc).

7. Use the “Review Up/Down” arrow keys to scroll through the list of options. Select by pressing “Enter/Yes”.

8. The franking machine will return to the Home screen, ready to print mail.