IN700 Common Errors Support

Occasionally you will need to clean the mail path sensors in your Frama FN Series 9 franking machine. Below you will be able to find how to clean the mail path sensors, simply follow our guide.

The sensors are light sensitive devices successively covered by the envelopes during their travel along the mail path. To clean the mail path sensors:

1. Use a damp cloth or 70° alcohol on a cotton applicator.

2. Allow the parts to dry and close all covers and assemblies.

Occasionally you will need to clean the brushes and sponge (sealer) in your Frama FN Series 9 franking machine. Below you will be able to find how to clean the brushes and sponge, simply follow our guide.

1. Open the feeder and push the left of the upper blue release lever to raise the upper drive assembly.

2. Pull up the brush release lever.

3. Raise the brush and lift the complete brush holder assembly.

4. Lift the metal retainer to remove the sponge. Remember its direction.

5. Clean the sponge and the brush.

6. Re-install the sponge and retainer.

7. Put the brush back and push the release lever back down until it snaps into place.

8. Push down on the upper drive assembly until it locks back into position.

Occasionally the Frama FN Series 9 franking machines will jam. When this happens the franking machine will not frank as something is jamming the Mixed-Size Feeder of the franking machine. Below you will be able to find how to clear mail jams in the Mixed-Size Feeder, simply follow our guide.

To clear mail jammed in the Mixed-Size Feeder:

1. Open feeder cover.

2. Push the left of the upper blue release lever to lift up the upper drive assembly.

3. If necessary, lift up the brush release lever.

4. Remove jammed envelopes.

5. Position the brush and push the brush release lever until it snaps into place.

6. Push down on the upper drive assembly until it locks back into position.

7. Close the cover.

Occasionally the Frama FN Series 9 franking machines will jam. When this happens the franking machine will not frank as something is jamming the base of the franking machine. Below you will be able to find how to clear mail jams in the base, simply follow our guide.

To clear mail jammed in the Base:

1. Pull the release handle located underneath the base to lower the transport belts and wheels. Hold the handle.

2. Using your other hand, remove the jammed envelopes.

3. Release the jam release handle to put the transport belt and wheels back in position.

Occasionally the Frama FN Series 9 franking machines will jam. When this happens the franking machine will not frank as something is jamming the dynamic scale of the franking machine. Below you will be able to find how to clear mail jams in the dynamic scale, simply follow our guide.

To clear mail jammed in the dynamic scale:

1. Open the cover.

2. Gently remove the jammed envelopes.

3. Close the cover.

Occasionally the Frama FN Series 9 franking machines will jam. When this happens the franking machine will not frank as something as a label is jamming the base of the franking machine. Below you will be able to find how to clear label jams in the base, simply follow our guide.

To clear a label jammed in the base:

1. Remove all labels from the dispenser. Check that there is not label stuck in the bottom of the dispenser.

2. Pull the release handle located underneath the base to lower the transport belts and wheels. Hold the handle.

3. Using your other hand, remove the jammed label.

4. Release the jam release handle to put the transport belt and wheels back into position.

Potentially when you have the Frama FN Series 9 franking machine your business may move address. This is a very common occurrence and if this was to happen you will have to contact your franking machine supplier. Below you will be able to find out how you would proceed with your franking when you move address, simply follow our guide.

This procedure is to be used if you have changed address.

First contact your franking machine supplier to update your details, then you will be instructed to perform the update registration procedure by the USB key you will be sent.

Check that your franking machine is connected to the network before starting.

To run the registration update:

1. Log in as a supervisor.

2. Press Menu.

3. Select Maintenance and press OK.

4. Select Processes and press OK. A confirmation message is displayed.

5. Press OK.

6. Select Update registration.

7. Press OK to begin the procedure.

8. Press OK to start the update registration transaction. Connect your USB memory key and press OK.

9. Select the new town die and press OK to start installation. The message “New Town die installed successfully” is displayed.

10. Press OK. A message for entering the geodesic code. Please refer to User Guide for allowed values.

11. Press OK.

12. Enter the Geocode.

13. Press OK.

14. Press Finish to return to menu.

To add water (or sealing solution) to the bottle:

1. Remove the bottle from its base and turn it over.

2. Unscrew the cap and fill the bottle with fluid up to the limit marks.

3. Screw the cap back and put the bottle back into place.

To adjust the sealing water flow:

1. Set the water flow using the back lever.

2. When standing in front of the feeder:
– Push the lever towards the left-hand side to increase the water level.
– Push the lever towards the right-hand side to decrease the water level.

To adjust the display contrast:

1. Log in as a user.

2. Press Menu.

3. Select Preferences and press OK.

4. Select Contrast and press OK.

5. Use the up and down arrow keys to increase or decrease the contrast. The screen updates immediately.

6 Press OK to exit.

To enable or disable the beeps:

1. Log in as a user.

2. Press Menu.

3. Select Preferences and press OK.

4. Select Sounds and press OK.

5. Select Beep on key and/or Beep on error check boxes.

6 Press OK to validate.

You need to be logged in as supervisor to configure the franking machine and perform functions such as managing accounts and access rights, generating certain reports, etc.

To log in as Supervisor when you are already logged in as a user:

1. Log in as a user.

2. Press Menu.

3. Select Supervisor and press OK. The Login screen is displayed.

4. Type the supervisor PIN code and press OK. The supervisor Main menu is displayed.

Follow the step below to exit the supervisor mode. You must exit the supervisor Mode before you can begin to print postage.

To exit the supervisor mode:

1. In supervisor mode, press the power key.

2. The system will go into ‘Sleep’ mode and supervisor is logged out.

Your franking machine normally auto-adjusts to Daylight Savings Time. However, if a manual adjustment is necessary, you can check the current time and date:

1. Log in as a supervisor.

2. Press Menu.

3. Select Machine Settings and press OK.

4. Select Data And Time and press OK.
– If you are processing postage at the time when the system clock adjusts for daylight savings time, the franking machine will wait until you are finished before displaying the new time.

5. Select Audit call to adjust the time. The system adjusts its time if necessary and displays time and date values.

To calibrate the touch screen:

1. Log in as a supervisor.

2. Press Menu.

3. Select Machine Settings.

4. Select Display.

5. Select Touch Screen Calibration.

6. Follow the instructions on the screen using your favourite pointing device. The touch screen will be calibrated at the end of the process.

To stop the run process immediately:

1. Press the Emergency Stop Button button.

Batch counters allow you to track and report pieces (items) and postage (value) since the last counter reset.

To reset the batch counter, as a user:

1. Press Menu.

2. Select Job Settings.

3. Select Start Batch Counters.

4. Select the counter you wish to reset and press OK.

To fill the Label Dispenser:

1. Stack the labels and insert them in the dispenser, face to print on the right-hand side and peel-off tab on the top.

2. Push the block of labels down until you feel the label “click” into position.