✓ Royal Mail Authorised Inspector since 2008 | Trading since 2005
Support
Find the right answer for your franking machine, instantly
Search our knowledge base, browse by topic or machine, or chat with Jess – our AI customer support assistant trained on every Mailcoms support article.
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We support franking machines from four manufacturers plus Mailcoms own brand. Click your manufacturer to see support for every model.
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Popular machine support pages
Quick links to the machines our customers ask about most often.
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Find your answer by topic
Six of the topics and pages our customers ask about most – jump straight to the answer.
📅Rate ChangeThe latest Royal Mail rate change – what is changing and how to update your machine.View →🔄Refills & ResetsBook an ink refill and postage reset for your franking machine.View →📋Royal Mail Rates & MailmarkThe current Royal Mail franking rates, Mailmark pricing and rate card.View →🌍Sending Mail InternationallySending post abroad – customs forms, international pricing and guidance.View →🔋Urgent / Low Battery SupportClear the Low Battery or URGENT Battery message on your machine.View →🖨️Label Printer SupportSet up, install and troubleshoot your franking label printer.View →
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Meet Jess – our AI customer support assistant
Jess is trained on every Mailcoms support article, every error code, every Royal Mail rate, and every franking machine model we supply. She’ll answer your question in seconds, 24 hours a day. If she’s stuck or you need a human, she’ll route you to Sara.
Trained on Mailcoms content onlyNo hallucinationsRoutes to Sara when neededAvailable 24/7
Support from fully qualified Royal Mail Authorised Inspectors
Mailcoms has been a Royal Mail Authorised Inspector since 2008 · Mon–Fri 9:00 to 17:00 UK time