SendPro Mailstation Envelope Messaging Support

Note: Graphics are not available with some special services such as Royal Mail Signed For — your graphic will not print if such a service is selected. Graphics print in black and white, and there are 3 default graphics preloaded that cannot be removed.

How do I add a graphic or return address to my envelope on the SendPro Mailstation?

The machine includes standard graphics (ads, slogans or logos such as PLEASE OPEN IMMEDIATELY, RECYCLE and Special Offer), plus return addresses. To add one, choose it from the Graphics icon.

1. Tap the Graphics icon on the Home screen.
2. Use the arrows to scroll through the graphics and tap the one you want.
3. Tap Apply, then Confirm.
4. Place the envelope or tape sheet on the feed deck to print.

---

How do I remove a graphic or return address on the SendPro Mailstation?

1. Tap the Graphics icon on the Home screen.
2. Use the arrows to scroll to No Graphic and tap it.
3. Tap Apply, then Confirm.
4. Place the envelope or tape sheet on the feed deck to print.

---

How do I delete a graphic on the SendPro Mailstation?

1. Tap the Graphics icon on the Home screen.
2. Use the arrows to scroll to the graphic.
3. Tap the Delete icon, then Delete.

---

How do I upload a custom graphic via MyGraphics on the SendPro Mailstation?

MyGraphics is the tool inside your online Pitney Bowes account that lets you build your own graphic and send it down to your SendPro Mailstation. You can make three kinds: a text-only slogan, a logo with wording next to it, or a return address. Graphics have to be created on a computer first, as you cannot design one on the machine itself. Once uploaded, your graphic appears under the Graphics icon on the machine within a few minutes and is chosen in exactly the same way as the built-in ones.

Before you start

Step 1: open MyGraphics

1. On a computer, sign in to your online account at pitneybowes.co.uk.
2. Click Your Products, then select Postage Meters.
3. Select your SendPro Mailstation from the list of products.
4. Select MyGraphics, then tick the box to accept the terms and conditions.
5. Click Start Creating New MyGraphics and choose one of the three graphic types below.

Option A: text only

Best for a short slogan or message, for example “Thank you for your order”.

1. Click Text only, type a name for the graphic (up to 16 characters) and click Next. The name is only used to identify the graphic on the machine, so something short like OFFER or THANKYOU is ideal.
2. Check that your SendPro Mailstation is the product shown, set the width you want (up to 41mm) and click Next.
3. Type your wording into the custom text box (up to 256 characters) and click Add Text. The text appears in the preview area, where the on-screen tools let you reposition and resize it. To start the wording again, click Remove.
4. When you are happy with it, click Next to see the finished graphic.
5. Click Upload Now to send it to your machine, or Return to editing if you spot something to change.

Option B: return address

Prints your business address on the envelope, so anything undelivered comes back to you.

1. Click Return Address, type a name (up to 16 characters) and click Next.
2. Check the product shown is correct and leave the dimensions exactly as they are. A return address has to stay at the default size to print properly.
3. Enter up to three lines of address (up to 19 characters per line) plus your full postcode, then click Next.
4. Check the preview, then click Upload Now, or Return to editing to correct a line.

Option C: image and text

Use this for a logo, either on its own or with wording alongside it.

1. Click Image & Text and type a name (up to 16 characters).
2. Next to Image file, click Browse my computer…, select your image file and click Open. Click View if you want to confirm you have picked the right file, then OK to go back.
3. Click Next, check the product shown is your SendPro Mailstation, set the width (up to 41mm) and click Next again.
4. Use the on-screen tools to resize the image and adjust the spacing around it. To add wording beside the logo, type it into the custom text box (up to 256 characters) and click Add Text. Leave the text out if you want the logo on its own.
5. Click Next to preview, then Upload Now to send it to the machine, or Return to editing to keep working on it.

After you have uploaded

Allow a few minutes for the graphic to reach the machine, then tap the Graphics icon on the Home screen, scroll to your new graphic and tap Apply and Confirm, exactly as described in the first section of this page. If you would like a copy of the artwork for your own records, right-click the preview image in MyGraphics and save it to your computer.

---

SendPro Mailstation Envelope Messaging – Frequently Asked Questions