✓ Royal Mail Authorised Inspector since 2008 | Trading since 2005
Mailstart & Mailstart+ Installation Support
Mailcoms Mailstart & Mailstart+ · Installation
How to unbox and install the Mailcoms Mailstart & Mailstart+ franking machine and add your first postage.
Download the MailStart Plus Installation Instructions – Learn how to install the Mailstart & Mailstart+ franking machines via this guide.
How to Unbox a Mailstart & Mailstart+ Franking Machine
Watch this video to see how to safely unbox a Mailstart & Mailstart+ franking machine.
Follow these steps to unbox a Mailstart Plus franking machine:
1. Take out the following items: Pack of universal franking labels, pack of late meter posting envelopes, power cables, network cables, a Smartlink device and some scales.
2. Remove the top piece of cardboard from the box. You will see your franking machine sitting in the box, surrounded by safety cardboard.
3. Carefully and gently remove the franking machine from the box (with the surrounding cardboard) and place on the floor or on a solid surface. Remove the cardboard box out of the way.
4. Slowly pull away the surrounding pieces of cardboard that are holding the franking machine together.
How to Install a Mailstart & Mailstart+ Franking Machine
Watch this video to learn how to install your franking machine.
Follow these steps to install a Mailstart & Mailstart+ franking machine:
1. Once the machine is plugged in and the comms device has been setup, the machine will enter install mode.
2. The machine will display “Return to install”, press the yes/enter button.
3. The machine will now connect to check the postage balance.
4. The machine will now display the prepaid balance. This usually will show as £0.00, press the Yes/enter button.
5. You will now need to enter your agreed refill amount. Type this in using the numbers on the keypad and press yes/enter.
6. The machine will now add postage to the meter.
7. You will then see a message stating the amount has been added. Press yes/enter.
8. The machine will now give you an option to print a receipt for the transaction. If you require a receipt, click Yes/enter and insert an item into the front of the machine. If you do not require a receipt, click no.
9. The machine will check for updates and will download anything that is pending.
10. Once done, you will get a message to state the installation has been successful.
11. You are now ready to start franking.
Mailstart & Mailstart+ Installation Support – Frequently Asked Questions
How do I install my Mailstart franking machine?
Once plugged in with the comms device set up, the machine enters install mode. Press Yes to Return to install, confirm the prepaid balance, enter your agreed refill amount and the machine adds postage and downloads any updates.
How do I unbox a Mailstart franking machine?
Remove the top cardboard, lift the machine out with its surrounding packaging onto a solid surface, then gently pull away the protective cardboard pieces.
Is there an installation guide for the Mailstart?
Yes – you can download the Mailstart Plus Installation Instructions PDF from this page.
Need help installing your Mailstart?
Our technical team are Royal Mail Authorised Inspectors and fully qualified franking machine engineers. Call us on 01543 572 776 – Mon–Fri 8:30 to 17:00.