Scales Support


Fixing the Weighing Scale on the Mailbase Speed

Watch this video to learn how to fix your weighing scale should it not be working for your Mailbase Speed franking machine.
PLEASE NOTE: Your machine may appear different to the one shown in this video but the process is exactly the same.

If your franking machine is not recognizing weight, there are no prices showing, your preset prices are not showing or your machine is displaying manual weight, then your scale will need fixing. Follow these steps to fix the weighing scale:

1. Lift the scale from the franking machine.

2. Reseat the scale back down, ensuring the contacts are firmly seated on the machine.

3. If done correctly, the franking machine will recognise the scale.


How to reset your scale to zero grams

Note: Please ensure the weighing platform is clear.

To reset your scale to zero grams please follows the steps below:

1. Make sure you are on the home screen. Select the Weigh/Rate key.

2. Select display message “Zero the Scale”.

3. The machine returns you to the home screen.

How to resolve issues with your scale weighing erratically

To resolve issues with your scale weighing erratically please follows the steps below:

1. Turn the franking machine off by removing the power lead.

2. Remove the scale and split it into two parts. Blow all around these two parts and also where the scale sits on the machine.

3. Replace all parts of the scale then replace the power lead.

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Happy Parcel Man

Mailcoms are proud to offer our customers automatic recurring orders without the need to remember to keep ordering the same essential business supplies products time and time again. This also allows us to forecast our stock requirements so you don’t have to worry about running out ever again.

Most importantly, with us automatically creating your order at a frequency of your choice you can always be confident that the products supplied will be guaranteed genuine Mailcoms products.

When you subscribe & save you will automatically create an order based on the subscription duration and frequency that you select. Your payment details will be stored securely with the world renowned trusted payment gateway ‘Stripe’ and you’ll be charged for each of these deliveries, unless you choose to pay in advance.

We will send you a reminder a few days before your order is generated to allow you to add to, amend, skip, delay, or cancel should you need to. If you want to cancel or change your subscribe & save products, you can do so at any time. Your order confirmation emails have links to your order where you can manage your subscription from.

See our terms & conditions for more details on returns and refunds. See more here.

Subscribe & Save

Happy Parcel Man

Mailcoms are proud to offer our customers automatic recurring orders without the need to remember to keep ordering the same essential business supplies products time and time again. This also allows us to forecast our stock requirements so you don’t have to worry about running out ever again.

Most importantly, with us automatically creating your order at a frequency of your choice you can always be confident that the products supplied will be guaranteed genuine Mailcoms products.

When you ‘Subscribe & Save’ we will automatically create an order based on your requested duration and frequency. Your payment details will be stored securely with the world renowned trusted payment gateway ‘Stripe’ and you’ll be charged for each of these deliveries, unless you choose to pay in advance.

We will send you a reminder a few days before your order is generated to allow you to add to, amend, skip, delay, or cancel should you need to. If you want to cancel or change your ‘Subscribe & Save’ products, you can do so at any time. Your order confirmation emails have links to your account where you can manage your subscription from.

See our terms & conditions for more details on returns and refunds. See more here.

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Did you know?

You can now get FREE PROOF OF DELIVERY with every Royal Mail 1st Class & 2nd Class parcel and packets sent with Mailcoms’ latest franking machine range.

Mailsend Lite Parcel Franking Machine
Mailsend Plus Franking Machine