IS240/IS280 Common Errors Support

How do I clean the mail path on the IS240 / IS280?

Regularly cleaning the mail path keeps the IS240 / IS280 feeding and sealing reliably and prevents many common feed and print faults. The areas to keep clean are the moistener brushes and sponge, the mail path sensors, and the moistener water level.

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How do I clean the moistener brushes and sponge on the IS240 / IS280?

Remove the moistener assembly and clean the brush and sponge so envelopes keep sealing correctly.

1. Remove the moistener assembly from the table.
2. Raise the brush.
3. Lift the metal sponge retainer to remove the sponge.
4. Clean the sponge and the brush.
5. Reinstall the sponge and retainer.
6. Put the brush back.
7. Put the moistener back into place.

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How do I clean the mail path sensors on the IS240 / IS280?

Wipe the sensors gently to clear dust that can cause misfeeds.

1. Use a damp cloth, or 70° alcohol on a cotton applicator, to wipe the sensors.
2. Allow the parts to dry, then close all covers and assemblies.

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How do I fill the moistener on the IS240 / IS280?

Top up the moistener with water up to the fill marks so envelopes seal properly.

1. Remove the moistener from the table.
2. Fill the moistener with water up to the limit marks.
3. Put the moistener back into place.

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How do I make a payment online for my IS240 / IS280?

You can pay your franking account online rather than over the phone.

1. Go to myneopost.co.uk/make-payment and follow the on-screen instructions.
2. Have your Postage Account Number and Installation Number ready – contact your franking supplier if you do not have these.

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IS240 / IS280 Common Errors – Frequently Asked Questions