IN600 Printing Support

Learn how to effectively clean your IN600 franking machine ink cartridge to resolve any issue for no print, half print & poor print problems. Some times you will face issues with your ink cartridge where it will not print despite having ink in the cartridge.

Items Required

• Faulty Ink cartridge
• Warm damp cloth (Folded)
• Tissue Paper / Kitchen Roll (Folded)
• Mug of boiling hot water

Resolution:

Watch this video to learn how to effectively clean your IN600 franking machine ink cartridge.


1. Remove your ink cartridge from the franking machine.

2. Press the ink cartridge down onto folded tissue to see if the ink flows.

3. Place the tip of the printhead into boiling water and hold it there for around 30 seconds.

4. Press the ink cartridge down onto a warm damp cloth for around 10 seconds.

5. Press the ink cartridge onto the tissue once again to check the ink flow.

6. You are aiming to get 2 parallel tram lines.

7. Place the ink cartridge back in your machine and run a test print.

If the problem persists repeat the process.

Follow these steps to replace the ink cartridge:

1. Open the cover/lid: the ink cartridge moves to the replacement position. NOTE: Keep fingers away from the ink cartridge while it is moving to the replacement position.

2. Firmly press down on the bottom of the ink cartridge to disengage it. It will click out of place.

3. Slowly and carefully lift out the old ink cartridge.

4. Get your new ink cartridge and remove the protective layer.

5. Now place your new cartridge back into the franking machine so it is seated nicely.

6. Firmly press down on the top of ink cartridge until it clicks into place.

7. Close the cover/lid.

8. Press OK.

The ink cartridge in the IN600 is manufactured using two ‘offset’ HP45 ink cartridges. These sometimes need maintenance usually caused by either clogged up nozzles caused by paper dust or they can dry out either in transit / storage or if the machine is not used for a period of time. To resolve the problem try performing the following steps:

1. Remove the ink cartridge from the franking machine.

2. Give the print heads a good clean with a warm damp cloth or tissue.

3. Holding the alcohol wipe enclosed with your cartridge, or a few sheets of tissue paper against the heads, hold the cartridge so the brass print heads are pointing down and away from you and shake well. (INK MAY LEAK SO USE IN CAUTION!!!) Hold the tissue tight against the brass print heads.

4. Check to see if the ink is flowing well. You should see two sets of solid ‘tram’ lines like this:

5. If you see the similar to the image below, either no ink or broken ‘tram’ lines, wipe the print heads using the alcohol wipe enclosed or damp tissue and try the process again.

6. If the problem persists try cleaning the brass print heads with a cloth, some warm soapy water and repeat the process above.

Learn how to effectively clean the contacts on the IN600 ink cartridge to clear possible messages such as “Not Registering”, “No Cartridge Found” or “Headset Incompatible”.

Items Required

• Ink cartridge with dirty contacts
• Rubber or;
• Alcohol Wipe

Resolution:

Watch this video to learn how to effectively clean the contacts on the IN600 ink cartridge.


1. Remove the ink cartridge from the franking machine.

2. Clean the contacts on the ink cartridge very carefully using a rubber or the alcohol wipe provided.

3. Dry off or wipe any residue.

4. Reinsert the ink cartridge and into the franking machine and test again.

If the print on envelopes or labels looks unclear or dirty in some way, clean the headset to restore the print quality.

If the headset has to be cleaned too often, change the automatic cleaning interval as indicated.

How to Clean the Print Head Automatically (User)

To clean the print head automatically logged as User:

1. Press the Menu button.

2. Select “Ink Cartridge” and press OK.

3. Select “Cleaning Process” and press OK.

The cleaning starts automatically.

How to Clean the Print Heads Automatically (Supervisor)

To clean the print heads automatically logged as Supervisor:

1. Press the Menu button.

2. Select Maintenance and press OK.

3. Select Cartridge and press OK.

4. Select Cleaning process and press OK.

The cleaning starts automatically.

If automatic cleaning is not sufficient, you can clean the print heads manually. To clean the print heads manually:

1. Open the top cover.

2. Remove the ink cartridge.

3. Clean the heads with a soft damp cloth.

4. Put the cartridge back in place.

5. Close the cover.

You can display the ink level and other cartridge data, such as:

• Ink consumed in percent

• Ink colour

• Cartridge status (present or not present)

• First used date.

How to Display Ink Level and Cartridge Data (User)

To display the ink cartridge data logged as User:

1. Select the Menu button.

2. Select “Cartridge” and press OK.

3. Select “Ink Information” and press OK.

The Ink information screen is displayed.

How to Display Ink Level and Cartridge Data (Supervisor)

To display the ink cartridge data logged as Supervisor:

1. Select the Menu button.

2. Select “Maintenance” and press OK.

3. Select “Cartridge” and press OK.

4. Select “Ink Information” and press OK.

The Ink information screen is displayed.

To align the print heads as the supervisor:

1. Press the Menu button.

2. Select “Maintenance” and press OK.

3. Select “Cartridge” and press OK.

4. Select “Headset Alignment” and press OK.

5. Press “OK” and put a piece of paper in the mail transport. The system will print a test pattern. The Set headset alignment screen is displayed.

6. Check the printed pattern and use the UP/DOWN keys to select the letter that corresponds to the straightest and complete vertical line (e.g. E).

7. Press “OK” to validate.

8. Repeat the previous step until lines F are aligned.

9. Press the back button to go back to the ink cartridge menu after alignment is completed.

To implement the wiper process as the supervisor:

1. Press the Menu button.

2. Select “Maintenance” and press OK.

3. Select “Cartridge” and press OK.

4. Select “Wiper Process” and press OK.

5. Open the top cover and remove the ink cartridge.

6. Press OK twice to start the carriage motor.

7. Check wiper and clean if necessary, then press OK.

8. Re-install the ink cartridge and check it is back in replacement position.

9. Close the top cover and press OK.