✓ Royal Mail Authorised Inspector since 2008 | Trading since 2005
IN300/IN360 Postage Support
Quadient IN300 / IN360 · Postage
How to add credit, check your balance, unlock the meter and set credit warnings and a crediting PIN on the Quadient IN300 / IN360.
How do I add credit to the IN300 / IN360?
Add postage by connecting to the postal server from the My Credit menu. The machine must be connected, and only pre-paid credit from your account can be loaded.
- Press the Menu button.
- Select My Credit.
- Select Credit.
- If prompted, enter your PIN code and press OK.
- Enter the amount to add (in multiples of 10, between £10.00 and £50,000.00).
- Press OK to connect to the postal server – a success message confirms the credit has loaded.
How do I check the credit on the IN300 / IN360?
View credit used and credit available from the My Credit menu.
- Press Menu.
- Select My Credit.
- Select Credit Information to view credit used and credit available.
How do I unlock the IN300 / IN360 meter (clear PSD Locked)?
The postal service requires the meter to connect periodically. After 90 days without a connection the postage functions deactivate and the meter shows PSD Locked. An Audit call reconnects and unlocks it.
- Press Menu.
- Select My Credit and press OK.
- Select Audit and press OK to confirm.
- The machine connects to the postal server and unlocks the meter on success.
How do I set credit warnings and a crediting PIN on the IN300 / IN360?
From Default User Settings (Supervisor) you can warn on high-value frankings, warn on low funds, and require a PIN before credit is added.
- High-value warning: Default User Settings → Base Settings → High Value – enter an amount, or 0 to disable.
- Low-funds warning: Default User Settings → Credit Settings → Low Funds Threshold – enter an amount, or 0 to disable.
- Crediting PIN: Default User Settings → Credit Settings → Credit PIN Code – enable or disable the PIN and set the code.
IN300 / IN360 Postage – Frequently Asked Questions
How do I add credit to the IN300 / IN360?
Press Menu, select My Credit, then Credit, enter your PIN if asked and the amount (multiples of 10), then press OK to connect and download the postage.
Why is my IN300 / IN360 showing PSD Locked?
The meter locks after 90 days without connecting to the postal server. Run an Audit call from the My Credit menu to reconnect and unlock it.
What is the minimum credit I can add to the IN300 / IN360?
Credit is added in multiples of 10, with a minimum of 10 pounds and a maximum of 50,000 pounds per transaction.
Still having postage issues with your IN300 / IN360?
Our technical team are Royal Mail Authorised Inspectors and fully qualified franking machine engineers. Call us on 01543 572 776 – Mon–Fri 8:30 to 17:00.