IN300/IN360 Common Errors Support

How do I clear a mail jam on the IN300 / IN360?

If mail jams in the base, lower the transport belts to release it.

1. Pull the release handle underneath the base to lower the transport belts and wheels, and hold it.
2. With your other hand, remove the jammed envelopes.
3. Release the handle to return the belts and wheels to position.

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How do I clean the mail path and fill the moistener on the IN300 / IN360?

Clean the path sensors regularly to prevent misfeeds, and keep the moistener topped up so envelopes seal.

Clean the sensors:

1. Wipe the sensors with a damp cloth, or 70° alcohol on a cotton applicator.
2. Let the parts dry, then close all covers and assemblies.

Fill the moistener:

1. Remove the moistener from the table.
2. Fill it with water up to the limit marks.
3. Put the moistener back into place.

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How do I change my address on the IN300 / IN360 (update registration)?

If your business moves, contact your franking supplier first to update your details. They will send a USB key and instruct you to run the update registration procedure with the machine connected to the network.

1. Log in as supervisor and press Menu.
2. Select Maintenance and press OK.
3. Select Processes and press OK, then press OK to confirm.
4. Select Update Registration.
5. Connect the USB key when prompted and press OK.
6. Select the new town die and press OK.
7. Type your registration PIN if asked, then press OK to connect to postal services.
8. Press Back when the call finishes, then press OK to accept the displayed geocode.

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How do I log in and out of Supervisor mode on the IN300 / IN360?

Supervisor mode is needed to configure the machine, manage accounts and run certain reports. You must exit Supervisor mode before printing postage.

1. Press Menu.
2. Select Supervisor and press OK.
3. Type the supervisor PIN code and press OK.

Note: To exit, press the power key – the system sleeps and logs the supervisor out.

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How do I clear a ‘PSD Locked’ message on the IN300 / IN360?

A PSD Locked message clears once the machine reconnects to the postal server with an audit call.

1. Press the Menu button.
2. Select Online Services.
3. Select Generic Call.
4. Press the Home button.
5. Press the Coins button.
6. Select Audit – the PSD Locked message clears.

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How do I adjust the IN300 / IN360 display, sound and time settings?

Everyday preferences are set from the Preferences and Machine Settings menus.

• Display contrast: Menu → Preferences → Contrast – use the arrow keys, then OK.
• Beeps: Menu → Preferences → Sounds – tick Beep on key and/or Beep on error, then OK.
• Time and date: Supervisor → Machine Settings → Date And Time → Audit Call to adjust automatically.

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What other quick functions should I know on the IN300 / IN360?

A few handy everyday functions:

• Emergency stop: press the Stop button to halt the run process immediately.
• Reset batch counters: Menu → Batch Settings → Start Batch Counters – select the counter and press OK.

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IN300 / IN360 Common Errors – Frequently Asked Questions