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Error Codes
Pitney Bowes SendKit · Error Codes
What the most common Pitney Bowes SendKit and online shipping account error messages mean and how to resolve them, including address book, sign-in and payment errors.
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How do I fix the “Oops! Something went wrong” message on the SendKit address book?
The “Oops! Something went wrong” message when viewing the Address Book in Parcel Shipping indicates a connection issue with your Parcel Shipping user name. To fix it, sign out, power-cycle the device, then sign back in.
- Tap Profile (the person icon).
- Tap Sign Out.
- Unplug the power cord.
- Wait one minute — the screen should turn off after 10 seconds.
- Plug the power cord back in, directly into a wall outlet.
- Quickly tap and release the power button to turn the device back on.
- Sign into Parcel Shipping.
If you need further assistance, contact Mailcoms on 01543 572 776.
How do I fix “Street must be no longer than 23 characters” on the SendKit?
The “Street must be no longer than 23 characters” message means one or more lines in the sender or recipient address exceeds 23 characters. To fix it, shorten the affected address lines.
If your online shipping account is responsive, edit every line in the sender and recipient addresses that exceeds 23 characters (including spaces) so each is 23 characters or fewer. If the address cannot be abbreviated, split it across different lines.
If your online shipping account is unresponsive, close and relaunch it. If you originally pasted the address in from another program, try typing the abbreviated address directly instead of pasting.
How do I fix “The username you provided was not recognised” on the SendKit?
This message means the username being used is not valid for your online shipping account. Verify that you are using a valid username. If the error persists, contact Mailcoms support.
How do I fix “The password you provided was not recognised” on the SendKit?
This message means the password being used is not valid for your online shipping account. Reset your online shipping account password. If you still receive the error after resetting, contact Mailcoms support.
How do I fix “You have not completed your account registration” on the SendKit?
This message means your username has been created but is currently inactive. In the message, select Resend email to resend the registration/activation message to the email address used for your online shipping account, then follow the prompts in that email to activate the account.
How do I fix the “Global.paymentmethod.unknown” error on the SendKit?
The “Global.paymentmethod.unknown: xxxxxxxxxxxx” error when adding postage is an issue with the systems that set up your payment method — not a problem with your computer, web browser or online shipping account. If you experience this error, contact Mailcoms support.
SendKit Error Codes – Frequently Asked Questions
Why does my SendKit show “Oops! Something went wrong”?
This is a connection issue with your Parcel Shipping username. Sign out, unplug the device for a minute, power it back on and sign in again.
Why won’t my address save on the SendKit?
Each address line must be 23 characters or fewer, including spaces. Shorten or split any longer lines, and type rather than paste the address.
Why can’t I sign in to my online shipping account?
Check you are using a valid username, reset your password if needed, and if the account is newly created, use Resend email to activate it before signing in.
Still seeing error codes on your SendKit?
Our technical support team can help with your SendKit, label printer and online shipping account. Call Mailcoms on 01543 572 776 – Mon–Fri 8:30 to 17:00.