Addresses Support

The online shipping account Address Book saves all of your recipient and sender addresses, reducing time, effort and data entry errors when creating shipping labels. You can search for and populate a new label with a saved address in just a few keystrokes.

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What are the key features of the SendKit address book?

The address book offers auto-save, importing, searching and address verification:

• Auto-save addresses: each new address is saved automatically as you enter it, so you do not have to add it again. Auto-save is enabled by default and can be disabled at any time.
• Importing addresses: import multiple recipient addresses from another contact management application using the downloadable CSV template.
• Search for addresses: search a recipient or sender by a field such as name, city or postal code, or search all fields, then sort the results.
• Verify addresses: the account compares the address you enter to carriers’ databases and, if it finds a verified match, lets you choose your version or the carrier’s verified version.

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How do I add an address to the SendKit address book?

To add an address, open the Address Book, add a contact and enter the details. The address book can hold an unlimited number of addresses.

1. From the menu at the top, select Address Book.
2. Select +Add Contact.
3. Enter the contact details.
4. Select Save.

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How do I edit an address in the SendKit address book?

To edit an address, open the relevant recipient or sender list, edit the contact and save.

1. From the menu at the top, select Address Book.
2. Select Recipients for recipient addresses, or Senders for sender addresses.
3. Select the Edit icon next to the address.
4. In the Edit Contact window, make your changes — suggested addresses appear as you type a street address.
5. Select Save.

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How do I delete an address from the SendKit address book?

To delete an address, open the relevant list, select the delete icon and confirm.

1. From the menu at the top, select Address Book.
2. Select Recipients or Senders.
3. Select the Delete icon next to the address.
4. Select Delete to confirm.

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How do I import addresses and contacts into the SendKit address book?

To import addresses, download the Mailcoms CSV template, fill it in with UK addresses (country code GB), then upload it from the Address Book.

Before you start: Do not use the portal’s own CSV template — download the Mailcoms Address Book Template (CSV) and list all UK addresses with country code GB. This service currently offers domestic UK Royal Mail & Parcelforce shipping only, so import UK addresses only.

1. Log into your online shipping account.
2. Click Address Book in the navigation.
3. Download the Mailcoms CSV template (use this rather than the US version inside the account).
4. Edit the CSV and enter the address data using these columns: Name (contact name), Company, Email, Phone, Street Address 1, Street Address 2 and 3 (if applicable), City, County/Province, Postal/ZIP Code, and Country (always GB — otherwise the record fails to import or is treated as an unknown international country).
5. Keep the entries in the exact same order and under the exact same column titles as the template, do not change the first-row field titles, leave unused fields (such as Address 3) blank, and make sure postcodes are correctly formatted in the postcode field.
6. Save your file and note its location.
7. In your online shipping account, click the Import link.
8. Click Choose File, find your file and double-click it.
9. Click Continue.
10. After a short time (depending on the number of records), a notification shows how many were uploaded.
11. Close the pop-up and click several random contacts to check the data is accurate.

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How do I use saved addresses to send mail on the SendKit?

To use saved addresses, choose your product and weight, then pick the recipient from the address book to auto-populate the label.

1. Navigate to the Home screen by clicking the logo in the top-left corner.
2. Choose the product to send (Small Parcel, Medium Parcel or Custom Dimensions).
3. Enter the weight of the parcel and click Continue.
4. Click the address book icon to open your saved addresses.
5. Click the address you are sending to — all fields auto-populate. Click Continue.
6. Complete the process of selecting your service and printing your label.

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How do I automatically save new addresses on the SendKit?

To save new recipient addresses automatically, enable the option in the Address Book.

1. From the menu at the top, select Address Book.
2. Select Always save new recipient addresses.

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How do I change the sender or return address on the SendKit?

To change the sender or return address, use the From menu on the addressing screen when creating a label.

Note: If you use Parcelforce and have chosen Collection, the sender address is where your parcel will be collected from.

1. On the Addressing screen when creating a label, select the From menu.
2. Choose one option: select View all senders to pick a different saved address; select Edit sender address to change the current one and select Done; or select Add new sender address, enter the address and select Done.

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How do I change a Parcelforce delivery address on the SendKit?

A Parcelforce delivery address can only be changed after one delivery attempt has been made, by contacting Parcelforce directly.

1. Go to www.parcelforce.com.
2. Select Receiving a parcel.
3. Select Redelivery and complete the form with the new delivery address.

Note: For international shipments, legal regulations in the destination country may affect whether an address can be changed.

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SendKit Addresses – Frequently Asked Questions