What To Do If You’ve Franked Your Item With The Wrong Date

When using a franking machine to frank and send your mail, it is very easy to occasionally make a franking error or mistake. One such common error is franking the wrong date on your mail item. The first thing to do if you make this error is not to panic as, with almost any franking error or mistake, it can be easily resolved.

Read on below to see what you should do if you make this mistake with either a Mailmark or standard franking machine. If you are unsure what type of franking machine you have, please contact your franking machine supplier.
Mailstart+ Mailmark Franking Machine

If you have a Mailmark franking machine:

1. Firstly you need to put a line through the incorrect date in black ink.

2. Using the franking machine, choose Zero test print and check the date is correctly set on the franking machine.

3. Next re-frank the envelope with the correct date either:
– On the bottom left-hand corner or shorter edge of the envelope or;
– If using a franking machine label, place on the envelope to the left of the original franking impression.

4. Remember if you have used Zero test print, to re-select the correct product on your franking machine interface when next franking your mail to avoid underpayment and unnecessary surcharges from Royal Mail.

If you have a Standard franking machine:

1. Firstly you need to put a line through the incorrect date in black ink.

2. Change the date on your franking machine and set the postage to £0.00.

3. Next re-frank the envelope with the correct date either:
– On the bottom left-hand corner or shorter edge of the envelope or;
– If using a franking machine label, place on the envelope to the left of the original franking impression.

4.Ensure that you select the correct product on your franking machine interface to avoid underpayment and unnecessary surcharges from Royal Mail.

How Mailcoms Can Help

Mailcoms are one of the Royal Mail’s Authorised independent inspectors and maintainers of franking machines and as such we can provide you with a Mailmark franking machine to suit your needs.

A Mailmark franking machine can help massively when sending your mail. If you are interested in getting a franking machine or upgrading to a Mailmark franking machine with even lower prices available, then please view our franking machine page here or call us today on 01543 572 776.

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