IS420/IS440 Common Errors Support

How do I clean the mail path sensors on the IS420 / IS440?

The mail path sensors are light-sensitive and can be covered by dust. Wipe them gently to prevent misfeeds.

1. Wipe the sensors with a damp cloth, or 70° alcohol on a cotton applicator.
2. Let the parts dry, then close all covers and assemblies.

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How do I clear a mail jam on the IS420 / IS440?

If mail jams in the base, lower the transport belts to release it.

1. Pull the release handle underneath the base to lower the transport belts and wheels, and hold it.
2. With your other hand, remove the jammed envelopes.
3. Release the handle to return the belts and wheels to position.

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How do I make a payment online for my IS420 / IS440?

You can pay your franking account online rather than over the phone.

1. Go to myneopost.co.uk/make-payment and follow the on-screen instructions.
2. Have your Postage Account Number and Installation Number ready – contact your franking supplier if you do not have these.

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How do I change my address on the IS420 / IS440 (update registration)?

If your business moves, contact your franking supplier first to update your details. They will send a USB key and instruct you to run the update registration procedure with the machine connected to the network.

1. Log in as supervisor and press Menu.
2. Select Maintenance and press OK.
3. Select Processes and press OK, then press OK to confirm.
4. Select Update Registration.
5. Connect the USB key when prompted and press OK.
6. Select the new town die and press OK.

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IS420 / IS440 Common Errors – Frequently Asked Questions