✓ Royal Mail Authorised Inspector since 2008 | Trading since 2005
IS240/IS280 Postage Support
Quadient IS240 / IS280 · Postage
How to check your postage balance and add postage (credit) to the Quadient IS240 / IS280 franking machine.
How do I check my postage balance on the IS240 / IS280?
Press the Credit button to view your available postage balance on screen.
- Press the Credit button.
- Press OK to select Credit Information.
- View the postage balance information.
- Press the Home button to return to the home screen.
How do I add postage to the IS240 / IS280?
Add postage by connecting to the data centre and downloading credit from the Credit menu.
- Press the Credit button.
- Press the Down button to highlight Credit.
- Press OK to select Credit.
- Enter the amount of postage you want to add.
- Press OK to start the transaction.
- The machine connects to the server and the transaction shows ‘In Progress’.
- A success message is displayed once the credit has downloaded.
- Press the Home button to return to the home screen.
IS240 / IS280 Postage – Frequently Asked Questions
How do I check my postage balance on the IS240 / IS280?
Press the Credit button, select Credit Information and press OK to view your balance.
How do I add credit to the IS240 / IS280?
Press Credit, select Credit, enter the amount and press OK – the machine connects to the data centre and downloads the postage.
Why will my IS240 / IS280 not add postage?
This is usually a connection problem. Check the telephone or network connection and try again, then see our IS240 / IS280 connection guide.
Still having postage issues with your IS240 / IS280?
Our technical team are Royal Mail Authorised Inspectors and fully qualified franking machine engineers. Call us on 01543 572 776 – Mon–Fri 8:30 to 17:00.