✓ Royal Mail Authorised Inspector since 2008 | Trading since 2005
Matrix F2 Printing Support
Frama Matrix F2 · Printing Support
Printing problems on the Frama Matrix F2 are almost always caused by clogged or dried HP45 ink cartridge nozzles. Most issues can be resolved in under 10 minutes by cleaning or replacing the ink cartridge.
★ 5–10 min
★ No tools needed
★ Technical support: 01543 572 776
★ No tools needed
★ Technical support: 01543 572 776
What causes printing problems on the Frama Matrix F2?
The Matrix F2 ink cartridge uses two offset HP45 ink cartridges. Printing problems are most commonly caused by clogged nozzles from paper dust, or dried ink from extended periods of non-use or transit. In most cases, cleaning the print heads or shaking the cartridge will restore normal printing.
How do I clean the ink cartridge on the Frama Matrix F2?
- Remove the ink cartridge from the Frama Matrix F2.
- Give the print heads a good clean with a warm damp cloth or tissue.
- Holding the alcohol wipe enclosed with your cartridge (or several sheets of tissue paper) firmly against the print heads, hold the cartridge so the brass print heads are pointing downwards and away from you, and shake well. Caution: ink may leak — hold the tissue firmly against the heads.
- Check that ink is flowing evenly. You should see two sets of solid tram lines on the tissue:
- If you see broken tram lines or no ink (as below), wipe the print heads again with the alcohol wipe or damp tissue and repeat from step 3:
- If the problem persists, clean the brass print heads with a cloth and warm soapy water, then repeat the process above.
How do I clean the cartridge contacts on the Frama Matrix F2?
If the cartridge is flowing correctly but the Matrix F2 still fails to print or shows a contact-related error, the gold contacts on the cartridge may be dirty or oxidised. This takes under 2 minutes to fix.
- Turn the Frama Matrix F2 on and open the lid or top cover.
- Remove the ink cartridge from the franking machine.
- Using a clean, dry lint-free cloth, the alcohol wipe supplied, or a rubber eraser, rub the cartridge contacts briskly from top to bottom. Also wipe your finger over the corresponding gold pins inside the machine to remove any ink residue.
- Re-insert the cartridge and close the top cover.
- Print a test page. If the problem persists, contact Mailcoms technical support on 01543 572 776.
Frama Matrix F2 Printing – Frequently Asked Questions
Why is my Frama Matrix F2 printing faint or blank?
Faint or blank printing on the Frama Matrix F2 is almost always caused by dried or blocked HP45 cartridge nozzles. Remove the cartridge, hold the print heads down onto tissue and shake firmly. If little or no ink transfers, clean with warm soapy water or replace the cartridge.
What ink cartridge does the Frama Matrix F2 use?
The Frama Matrix F2 uses two offset HP45 ink cartridges built into a single unit. Mailcoms supplies genuine Frama Matrix F2 replacement cartridges – call 01543 572 776 to order.
What do tram lines look like on the Frama Matrix F2?
Healthy tram lines on the Matrix F2 appear as two sets of solid, unbroken parallel lines on the test tissue. Broken or faint lines indicate the nozzles need cleaning. No lines at all suggests the cartridge is empty or severely dried out.
Still having printing problems with your Frama Matrix F2?
Our technical team are Royal Mail Authorised Inspectors and fully qualified franking machine engineers. Call us on 01543 572 776 – Mon–Fri 8:30 to 17:00.