IN300/IN360 Printing Support

Why is my IN300 / IN360 not printing properly?

Poor, faint or missing print on the IN300 / IN360 is almost always the ink cartridge. It uses two HP45 print heads that need cleaning regularly. The machine cleans them automatically or on request, and you can also clean them by hand. The two heads also need aligning after a cartridge change.

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How do I clean the IN300 / IN360 ink cartridge?

Cleaning the cartridge clears no-print, half-print and poor-print problems caused by a blocked or dry head. You will need the faulty cartridge, a folded warm damp cloth, folded tissue or kitchen roll, and a mug of boiling water.

1. Remove the ink cartridge from the franking machine.
2. Press the cartridge down onto folded tissue to see if the ink flows.
3. Place the tip of the print head into boiling water and hold for around 30 seconds.
4. Press the cartridge onto a warm damp cloth for around 10 seconds.
5. Press the cartridge onto the tissue again to check the ink flow.
6. Aim to get two parallel tram lines.
7. Refit the cartridge and run a test print. If the problem persists, repeat the process.

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How do I fix printing problems on the IN300 / IN360?

The IN300 / IN360 uses two offset HP45 ink cartridges, which can clog with paper dust or dry out in storage or if the machine is unused. Cleaning and priming the heads usually restores a clean print.

1. Remove the ink cartridge from the franking machine.
2. Give the print heads a good clean with a warm damp cloth or tissue.
3. Holding an alcohol wipe or tissue against the heads, point the brass print heads down and away from you and shake well. Ink may leak, so take care.

4. Check the ink is flowing – you should see two sets of solid tram lines like the example below.

5. If you see broken tram lines or no ink like the example below, wipe the heads with the alcohol wipe or damp tissue and repeat.

6. If the problem persists, clean the brass print heads with a cloth and warm soapy water, then repeat.

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How do I clear ‘Not Registering’, ‘No Cartridge Found’ or ‘Headset Incompatible’ on the IN300 / IN360?

These messages usually mean the cartridge contacts are dirty. Cleaning the gold contacts re-establishes the connection. You will need the cartridge and a rubber or an alcohol wipe.

1. Remove the ink cartridge from the franking machine.
2. Carefully clean the contacts on the cartridge with a rubber or the alcohol wipe.
3. Wipe away any residue and let it dry.
4. Refit the cartridge and test again.

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How do I change the ink cartridge on the IN300 / IN360?

Replace the cartridge when it runs low, then align the new print heads when prompted.

1. Open the cover – the cartridge moves to the replacement position. Keep fingers clear while it moves.
2. Firmly press the bottom of the cartridge to disengage it – it clicks out of place.
3. Carefully lift out the old cartridge.
4. Remove the protective layer from the new cartridge.
5. Seat the new cartridge in the machine.
6. Press firmly on the top until it clicks into place.
7. Close the cover and press OK.

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How do I check the ink level on the IN300 / IN360?

Display the ink level and cartridge data, including ink consumed, colour, status and first-used date.

As a user: Menu → Cartridge → Ink Information.

As supervisor: Menu → Maintenance → Cartridge → Ink Information.

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How do I align the print heads on the IN300 / IN360?

Align the heads after each cartridge change, or if there is a gap between the top and bottom of the imprint.

1. Press Menu, select Maintenance and press OK.
2. Select Cartridge and press OK.
3. Select Headset Alignment and press OK.
4. Press OK and put a piece of paper in the mail transport – the system prints a test pattern.
5. Use the Up / Down keys to select the letter beside the straightest, most complete vertical line.
6. Press OK to validate and repeat until the lines are aligned.
7. Press Back to return to the menu.

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How do I clean the IN300 / IN360 print heads from the menu?

Run an automatic clean first; if printing is still unclear, clean the heads by hand.

Automatic clean: Menu → Ink Cartridge → Cleaning Process (user), or Menu → Maintenance → Cartridge → Cleaning Process (supervisor).

Manual clean:

1. Open the base cover.
2. Remove the ink cartridge.
3. Clean the heads with a soft damp cloth.
4. Refit the cartridge and close the cover.

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How do I run the wiper process on the IN300 / IN360?

The wiper process cleans the wiper that maintains the print heads.

1. Press Menu, select Maintenance and press OK.
2. Select Cartridge and press OK.
3. Select Wiper Process and press OK.
4. Open the top cover and remove the ink cartridge.
5. Press OK twice to start the carriage motor.
6. Check the wiper, clean it if needed, then press OK.
7. Refit the cartridge, close the top cover and press OK.

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How do I set postage for Payment Surcharge Entry mail on the IN300 / IN360?

Payment Surcharge Entry lets you enter a postage amount manually for surcharged mail. Switch the imprint type, set the slogan, ERA, amount and date, then print.

1. From the Normal imprint home screen, press Menu to open the Imprint screen.
2. Select the Type line, press OK, choose Payment Surcharge Entry and press OK.

3. To set the slogan, select Slogan and choose a slogan or None. To set the ERA, select ERA Slogans and choose an ERA or None.
4. Select Amount, enter the postage amount and press OK.

5. If needed, select Date and choose a date option, or No Date Advance to print the current date.
6. Press the Home button to return to the home screen – you are now ready to print.

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IN300 / IN360 Printing – Frequently Asked Questions