SendPro Mailstation Connection Support


1. USB port, type A for the external scale.

2. USB port, type B. This port is inactive and will not support any devices.

3. AC power cable connection. Use only the provided power cable.

4. USB port cover.

5. RJ45 (Ethernet) port for a LAN connection.

Your device uses separate MAC addresses for wired and wireless connections. On the back of the device, you’ll find both the wired (1) and wireless (2) MAC addresses on a sticker under the LAN port.

To view the current MAC address of a connected device:

1. Tap “Settings”.

2. Tap the right arrow to advance to the next page.

3. Tap “About Device”.

4. Tap “Network info”.

5. The MAC address displayed is based on the current connectivity type of the unit (wired vs wireless). If your device is not connected to a network, this field will be blank.

Issue

The device is not connecting to the data server via a wired network connection.

Cause

Network connection issues may be caused by problems with the settings, the wired connection, or a firewall.

Solution

If you are installing the device for the first time, skip to solution 2. To troubleshoot issues with a wired network connection, follow the steps in each section below.

Solution 1: Restart the device

Restart the device.

1. Hold the power button until the screen displays “Shutting Down”.

2. Once the device is off, wait 5 seconds.

3. Tap the power button.

If the issue is not resolved, perform a hard reboot.

1. Disconnect the power cord from the back of the machine.

2. Wait ten seconds.

3. Plug the cord back in firmly.

4. Tap the power button.

If the issue is not resolved, check for an IP address

1. Tap Settings.

2. Tap the right arrow twice.

3. Tap “About Device”.

4. Tap “Network Info”.
a. If no IP address is listed, proceed to solution 2.
b. If an IP address is listed, proceed to solution 3.

Solution 2: Check the physical connection

1. Make sure that the device is not connected to a phone line or to a computer with PC Meter Connect, as this device does not support those connection types.

2. Make sure that the network cable is securely plugged into the device. You should hear a soft click when it is fully inserted.

3. Check the LED lights located on the back of the device where the network cable plugs in. These lights should become lit within one minute of turning on the device and indicate the status of the connection.
– If the cable is plugged in but the lights are off:
– – Verify that the other end of the network cable is plugged into an active router or wall jack.
– – Try a different cable. After a new cable is installed, if there are still no lights, contact technical support. Please have your model and serial number ready.
– If both the top (green) and the bottom (orange/amber) network card LEDs flicker constantly (even when the device is asleep), the connection is active. If you see these lights but the device is still not connecting, proceed to solution 3.
– If you see any other light pattern, proceed to solution 3.

Solution 3: Check the network settings

For information about the connection settings required on your network, contact your IT department. If you wish the device to get an IP address automatically and do not need a static IP address:

1. Tap “Settings”.

2. Tap the right arrow to advance to the next page.

3. Tap “Network Settings”.

4. Tap “Change Network Settings”.

5. Tap “Wired”.

6. Tap “Advanced Network Options:”

7. Verify the network configuration is correct based on your network (DHCP vs Static IP and/or Proxy settings. For information about the connection settings required on your network, contact your IT department.

Solution 4: Check for firewall issues

Your network firewall may be blocking ports or addresses that are required for proper functioning of the device. Contact your IT department for assistance if needed.

Solution 5: Try Wi-Fi

If available, try a wireless (Wi-Fi) connection instead. If you need further assistance, please contact your franking machine supplier.

Issue

The device is not connecting to the data server via a wireless network connection.

Cause

Network connection issues may be caused by problems with the settings, the wired connection, or a firewall.

Solution

If you are installing the device for the first time, skip to solution 2. To troubleshoot issues with a wired network connection, follow the steps in each section below.

Solution 1: Restart the device

Restart the device.

1. Hold the power button until the screen displays “Shutting Down”.

2. Once the device is off, wait 5 seconds.

3. Tap the power button.

If the issue is not resolved, perform a hard reboot.

1. Disconnect the power cord from the back of the machine.

2. Wait ten seconds.

3. Plug the cord back in firmly.

4. Tap the power button.

If the issue is not resolved, check for an IP address

1. Tap Settings.

2. Tap the right arrow twice.

3. Tap “About Device”.

4. Tap “Network Info”.
a. If no IP address is listed, proceed to solution 2.
b. If an IP address is listed, proceed to solution 3.

Solution 2: Check the wireless signal strength

Check the Wi-Fi signal strength next to the Wi-Fi name when choosing your wireless network. If you are getting fewer than two bars, performance may be reduced or intermittent. Wireless signals may be degraded by physical barriers such as walls and doors, or interference from other devices such as microwaves, cordless phones and other Wi-Fi networks.

Some tips to increase wireless signal strength:
– Relocate the device or your wireless access point so that they are closer together.
– Turn off or move other devices that may be interfering with the signal.
– Select another internal Wi-Fi network if one is available.

Solution 3: Check the network settings

If you are installing for the first time, skip this solution.

1. Tap “Settings”.

2. Tap the right arrow to advance to the next page.

3. Tap “Network Settings”.

4. Tap “Change Network Settings”.

5. Tap “Wired”.

6. Tap “Advanced Network Options:”

7. Verify the network configuration is correct based on your network (DHCP vs Static IP and/or Proxy settings. For information about the connection settings required on your network, contact your IT department.

Solution 4: Check for firewall issues

Your network firewall may be blocking ports or addresses that are required for proper functioning of the device. Contact your IT department for assistance if needed.

Solution 5: Try a wired connection

If available, try a wired connection instead.

Proxy servers provide increase performance and security.

1. Tap “Settings”.

2. Tap the right arrow to advance to the next page.

3. Tap “Network Settings”.

4. Tap “Change Network Settings”.

5. Tap the “Wireless” or “Wired (Ethernet)” option in the in the Device & Network section.

6. For “Wireless”:
a. Select the network from the list.
b. Tap on the “Advanced Options” checkbox to select it.
c. Tap “Proxy: Manually configure proxy settings”.

6. For “Wired (Ethernet)”:
a. Select either DHCP or Static IP
b. If you select DHCP, tap on the drop-down arrow next to Proxy Setting and select “Manual”.

7. For “Proxy Hostname” enter the IP address, HTTP or HTTPS proxy address of your proxy server.

8. For “Proxy Port”, enter the port the device should use to send network traffic to the proxy server.

9. If your Proxy Server requires authentication, select the “Need Authentication” check box and fill in the additional fields.
a. Enter the “Proxy Username”. This may be case sensitive for some proxy servers.
b. Enter the “Proxy Password”. This is case sensitive for proxy servers.

10. Tap “Next”, then tap “Connect”.

11. When the device connects to the network, tap “Continue”.

A proxy server works by intercepting connections between sender and receiver. All incoming data enters through one port and is forwarded to the rest of the network via another port. By blocking direct access between two networks, proxy servers make it much more difficult for hackers to get internal addresses and details of a private network.

Set up a wired connection when you connect your device to your network with an Ethernet cable.

1. Tap “Settings”.

2. Tap the right arrow to advance to the next page.

3. Tap “Network Settings”.

4. Tap “Change Network Settings”.

5. Tap “Wired”.

6. Tap “Advanced Network Options”.

7. Tap “Continue”.

Set up a wireless connection when you connect your device to your network using Wi-Fi.

1. Tap “Settings”.

2. Tap the right arrow to advance to the next page.

3. Tap “Network Settings”.

4. Tap “Change Network Settings”.

5. Tap “Wireless”.

6. Tap “Select Wireless Network”.

7. Choose your Wi-Fi network from the list. If your Wi-Fi network is hidden, tap Join Other Network.

8. Enter your Wi-Fi password, then tap “Next”.

9. Tap “Connect”.

10. Tap “Continue”.

If you have extensive network security restrictions, your IT or network administrator may need these specifications to prepare for the installation.

Wi-Fi Connectivity Specifications

This franking machine supports:

– IEEE 802.11b/g/n 2.4GHz networks
– 802.11a/n 5GHz wireless networks.

This franking machine does not support:

– 802.1X networks that require enterprise or domain authentication
– Public or Guest networks with a web page login

Port & Communication Requirements

This device uses only outbound communications through the network to minimize threats to your network and increase the ease of monitoring.

– Ports used for connection – ports 31314, 993, or 443 using TCP
– Ports used for upgrades – port 80 using TCP/HTTP
– Transfer data via HTTPS (with TLS 1.2)

IP configuration

– DHCP (Dynamic IP) is the default setting for the franking machine.
– Static IP may be used. The following fields are available:
– – IP address
– – Subnet mask
– – Default gateway
– – Primary DNS

URL Requirements

The following Fully Qualified Domain Names must be allowed through your network for the franking machine to operate properly. If your firewall has restrictions, please allow access to these FQDN’s. We recommend these FQDN’s are left open for the device to function.

If possible, please use this wildcard string:

– *.sl.pb.com

If it is not possible to use the wildcard, please allow access to the following:

– upgrades.sl.pb.com
– imp.sl.pb.com
– agent.sl.pb.com
– slpb-us-east-1-imp-csd01a.boxen.sl.pb.com
– slpb-us-east-1-imp-csd02a.boxen.sl.pb.com
– slpb-us-east-1-imp-csd03a.boxen.sl.pb.com
– slpb-us-east-1-imp-csd04a.boxen.sl.pb.com

Reverse lookups of the franking machine IP addresses will resolve to Amazon AWS servers. Amazon AWS is the primary DNS record for the IP address.