Connect+ Series Postage Support

Follow these steps to add funds to your franking machine:

1. Access the Funds application:

a) Select Funds on the Home screen.

b) Select Postage in meter on the bottom of the Run Mail screen.

c) Select Add Postage to Meter when you receive a low funds warning or an insufficient funds error.

2. In the Funds screen, select the Meter Funds tab and then select Add Postage to Meter.

3. Select the appropriate refill amount option:

a) To add the same postage amount that was used during the last refill, select Last refill amount.

b) To add the default postage amount, select Default refill amount.

c) To add a different postage amount, select Other amount. Enter the refill amount and then select OK.

NOTE: The maximum and minimum postage refill amounts for your system are listed on the Meter information tab.

4. When prompted, select Confirm:

• System connects to the Data Centre and begins to add the postage to your meter.

• System notifies you when it completes adding your postage.

5. If you want to print a receipt, select Print receipt:

a) To print the receipt on an envelope, place an envelope of the feed deck, and select Start.

b) To print the receipt on a piece of tape, select Tape.

c) If you have an optional attached printer, select Print on document.

6. Select Done to exit the Funds application.

Users of the franking machine cannot remove funds themselves. Contact your franking machine supplier and have your model number ready in order to do this.

Follow these steps to check the postage by phone account loaded in the machine:

1. Select the Home icon to go to the home screen.

2. Select Settings.

3. Select Internet and Network.

4. Select IntelliLink®. The postage by phone account number displays on the right.

You can key in postage for any of your postal jobs.

Note: You cannot save any job that uses Key in Postage as the default job. Your default job must have a class selection so it will automatically be updated when postage rates change.

To key in postage using the Key in Postage screen:

1. Ensure that you have the appropriate job open and selected on the Run Mail screen.

2. Select the postage amount displayed or select Key in Postage at the bottom of the screen.

3. Enter your postage amount and select OK.

Note: When you select Key in Postage, the Class and Weighing method are set to none. If you select a Class, the system automatically updates your postage amount appropriate to the class you chose. It also sets the weighing method to match your system configuration (for example, Attached Scale if you have a separate attached scale, or WEIGH-ON-THE-WAY® (W-O-W®), or manual entry).

Mailcoms has long been recognised for our commitment to protecting the environment. Let us help you meet your goal of creating a greener workplace too by opting for paperless billing.

How to Turn on Paperless Billing for an Account

Please Note: When paperless billing is turned on for an account, you will no longer receive a paper bill.

1. Sign in to Your Online Account portal.

2. Expand the “Billing & Financials” dropdown at the top navigation bar, select “Paperless Billing”.

3. Select “Go paperless for all”, alternatively select “Go Paperless” for individual accounts.

How to set an account to receive a paper bill

Please Note: If you turn off paperless, a £5 (excluding VAT) paper charge may be added to your future invoices.

1. Sign in to Your Online Account portal.

2. Expand the “Billing & Financials” dropdown at the top navigation bar, select “Paperless Billing”.

3. Select “Edit Settings” for the individual account that requires a paper bill.

4. Select “Turn off Paperless” link to complete the change.

When billing notifications are turned on an email will be sent when a bill is available online. You can view and amend these settings within the Your Account online portal.

View and amend billing notification email settings online.

1. Sign in to Your Online Account portal.

2. From the “Billing & Financials” dropdown at the top navigation bar, select “Billing Notifications”.

3.Use the toggles to turn notifications “On” & “Off” for the required account.

Please Note: If an account is set up for Paperless Billing, email notifications must remain on against at least one registered email address.