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Please Note!!

We are currently experiencing technical issues with our telephone systems, you can still call us on 01543 572 776 but we may experience problems with receiving your calls. Our engineers are working on rectifying this problem. We apologise for any inconvenience this may cause.

Avoiding Common Franking Mistakes

We know how easy it is to make a franking mistake every now and then. Human error is sometimes inevitable and the end result is a cost for your business. Some of our customers have come to us about a franking mistake they have accidentally made and most of the time they can be easily avoided. For this reason we have put together some useful franking tips on how you can avoid making a common franking mistake.

Mailcoms Mailbase Pro Franking Machine

Franking The Incorrect Date!

Franking the incorrect date happens more often than you may think and fortunately there is an easy fix to correcting this error with a Mailmark franking machine. Simply follow these steps:

1. Using black ink, draw a line through the incorrect date.

2. Choose ‘Zero test print’ on the franking machine and check that the date is correct.

3. Re-frank the envelope, but with the correct date this time! Either frank in the bottom left hand corner of the envelope or frank a franking label and place this on the envelope to the left of the original impression.

Missed The Last Post!

Another common franking mistake is missing the post or collection time. If your item(s) is franked already, simply frank your post with the next day’s date and post out the item the following day. If your mail needs to be sent urgently however, follow these steps:

1. Place your franked item(s) in a late posting envelope (available from your franking machine supplier, view our range here). Please note that you are only allowed to use one late posting envelope per day with a limit of 30 letters.

2. Post the late meter posting envelop in a Royal Mail post-box in time for a later collection on that same day.

3. Remember to check the collection times of the Royal Mail post-box before posting and ensure you do not post after the last collection time.

Didn’t Pay Enough!

You may have accidentally not paid enough postage for your mail with a Mailmark franking machine. If this is the case, follow these steps:

1. Cross through the 2D barcode impression so that it is unreadable. Do not cross through the price you paid.

2. Write your initials.

3. Re-frank the envelope, but with the extra amount you wish to pay! Either frank in the bottom left hand corner of the envelope or frank a franking label and place this on the envelope to the left of the original impression.

Paid Too Much!

On the other hand you may have accidentally paid too much postage for your mail. If this is the case, follow these steps:

1. Do not post the item(s).

2. Remove the contents of the item and start the entire process again with a new envelope.

3. Send any unused franking items to The Royal Mail.

If you are interested in getting a franking machine or upgrading to a Mailmark franking machine with even lower prices available, then please view our franking machine page here or call us today on 01543 572 776.

We are a Royal Mail Authorised Independent Inspector & Maintainer of Franking Machines with over 20,000 customers nationwide and we can supply you with our very own range of models.



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