DM300M Postage Support

How do I send a pre-paid reply on the DM300M?

To send a pre-paid reply on the DM300M, select Royal Mail Domestic, page down to Pre-Paid Reply, then choose the class and format.

1. From the Home screen, press Select a Carrier.
2. Select Royal Mail Domestic.
3. Page down until Pre-Paid Reply is shown and select it.
4. Select 1st or 2nd Class.
5. Select either Letter or Large Letter.

Note: You can only send letters this way, not parcels. This applies to Mailmark-compatible franking machines only. The maximum weight of a pre-paid reply is 100g.

---

How do I make a surcharge or manual payment on the DM300M?

To make a surcharge or manual payment on the DM300M, select Surcharge from the carrier screen, enter the required value and confirm.

1. From the Home screen, press Select a Carrier. Two options display: Royal Mail and Surcharge.
2. Select Surcharge payment.
3. When the screen displays Surcharge again, select it.
4. At the “Class Surcharge Option” screen, a cursor flashes in the top-right corner. Enter the required value. Press the green Yes/Enter button if correct, or the red No button to go back a screen.
5. After pressing the green Yes/Enter button, confirm the amount again by pressing the green button. You can now print your impression.

---

What do error codes 7, 11 and 104 mean on the DM300M?

Error codes 7, 11 and 104 on the DM300M usually appear when you try to recredit the machine. Error 7 and 11 indicate a hold on your postage account, while error 104 means you have entered an invalid recredit amount.

• Error 7 — suggests there is a hold on your postage account, often due to a lack of connection activity to the manufacturer’s server. To release this hold, contact Mailcoms on 01543 572 776 or info@mailcoms.co.uk.
• Error 11 — usually placed on the meter for reasons such as the equipment location being unknown or non-payment of invoices. To get this released, contact Mailcoms on 01543 572 776 or info@mailcoms.co.uk.
• Error 104 — you are attempting to recredit by an incorrect amount. The franking machine can only recredit in increments of £10.00.

---

How do I check my Postage by Phone (PbP) account balance on the DM300M?

To check your Postage by Phone account balance on the DM300M, press Refill Postage and select Check PbP Balance.

1. Press Refill Postage.
2. Select Check PbP Balance.
3. The system connects to the Data Centre (this may take a few minutes). Status screens display during the process.
4. The Postage by Phone account balances display. Select Continue to return to the Home screen.

---

How do I check my last download of funds on the DM300M?

To check your last download of funds on the DM300M, print the Last 5 Refills report from the Reports menu.

1. Press Options.
2. Select Reports.
3. Select Last 5 Refills.
4. Insert a label or envelope to print the report, which shows the last 5 times you added postage.

---

How do I check the funds level on the DM300M?

To check the funds level on the DM300M, select Funds and scroll through the Used and Unused readings. Unused shows the balance loaded on the machine and available to use.

If you have funds available, you can download them to the machine in increments of £50.00. If you have zero funds available, you have either downloaded funds within the last 4–5 working days (and, if on Direct Debit, the funds are yet to be replenished), or you have downloaded but the invoice payment is still clearing or awaiting payment.

If no funds are available on the machine and you need funds immediately, you will need to make a payment into the postage account. We do not recommend paying by credit card. Postage paid by BACS needs 4–5 working days to clear and become available.

To pay your postage by BACS or bank transfer, direct payment to:

• Sort Code: 20-36-98
• Account Number: 90792950
• Account Name: Postage by Phone

Quote your Recrediting Account Number as the payment reference so your payment can be identified instantly. If funds are required urgently, email the bank remittance to info@mailcoms.co.uk along with the Used and Unused readings from your machine (found by selecting Funds and scrolling through), and we can try to make the funds available before they have cleared.

---

How do I print a funds report on the DM300M?

To print a funds report on the DM300M, open Reports and select Funds Report, then insert an envelope or tape sheet.

1. Press Menu.
2. Select Reports.
3. Select Funds Report.
4. When prompted, insert an envelope or tape sheet. The machine prints your funds report.
5. Press No to return to the Home screen.

Your funds report includes: Used (total used over the meter’s lifetime), Available (amount currently available to print), Total Pieces (total items run over the meter’s lifetime), Control Sum (used plus available), Batch Count, Batch Value, PPB Serial No. (your meter’s serial number) and the Date and time printed.

---

How do I turn paperless billing on or off for the DM300M postage account?

To turn paperless billing on or off, sign in to Your Account at pitneybowes.co.uk/signin and use the Paperless Billing options under Billing & Financials.

Turn on paperless billing

Note: When paperless billing is on, you will no longer receive a paper bill.

1. Sign in to Your Account at pitneybowes.co.uk/signin.
2. Expand the Billing & Financials dropdown and select Paperless Billing.
3. Next to Paperless Status, select Go Paperless.
4. Select Turn On Paperless For This Account.
5. Select Close.

Set an account to receive a paper bill

Note: If you turn off paperless, a £5 (excluding VAT) paper charge will be added to future invoices.

1. Sign in to Your Account at pitneybowes.co.uk/signin.
2. Expand the Billing & Financials dropdown and select Paperless Billing.
3. Next to Paperless Status, select Edit Settings.
4. Select the Turn off Paperless link, then select Close.

---

How do I turn billing email notifications on or off for the DM300M postage account?

To turn billing email notifications on or off, sign in to Your Online Account and use the toggles under Billing Notifications.

1. Sign in to your Your Account online portal.
2. From the Billing & Financials dropdown, select Billing Notifications.
3. Use the toggles to turn notifications On or Off for the required account.

Note: If an account is set up for paperless billing, email notifications must remain on against at least one registered email address.

---

DM300M Postage – Frequently Asked Questions