Label Printer Printing Support

Printing a test label print on the label printer

Print a test label can check whether the printer has any problems. To print a test print:

1. Make sure that the label roll has been installed properly.

2. Turn on the power while holding down the Feed/Cancel button until the test label begins to print. This may take around 10 seconds.

The test label with show the current printer configuration information. After the self-test results are printed, a printer enters into print ready mode.

Label printer is not printing and printer green light is flashing for the label Printer

Issue

The label printer is not printing but the green light on the printer is flashing green indicating the printer is receiving communication.

Cause

The label printer roll is not seated properly.

Resolution

1. Open the printer cover.

2. Re-seat the label roll.

3. Close the printer cover firmly.

4. Try to print again.

Poor print quality with the label printer in Trackable Labels

Issue

When printing 4 x 6″ labels with a 1E35 or 1E42 printer, the print quality is poor. This may include faded text, unreadable bar codes, or streaks through text and graphics.

Cause

The most likely cause is a buildup of debris on the printhead.

Resolution

Clean the printhead:

1. Check for and remove any debris or label material on the rollers and printhead.

2. Turn off the power switch and unplug the printer.

3. Open the printer. Wait a few minutes for the printhead to cool.

4. Remove any installed media. Using a cotton bud moistened (not soaked) with isopropyl alcohol, thoroughly clean the printhead.

A faster method to print a shipping label

When using your label Printer, saving time where possible is key to getting your mail out of the door. See below steps on how to quickly create a shipping label with less clicks & see the faster method of printing your labels.

1. When you log into your shipping account, navigate to the cog button (in the top right) and select “Print Options”.

2. Un-tick the box “Always show this option before printing” as per the image below.

Resolving printing issues in your Online Shipping Account

Issue

Printing issues using your Online Shipping Account.

Cause

There is an issue with the printer or the print driver.

Resolution

Labels Printing too small

1. Select “Settings cog > Print Options”.

2. If the Choose Format menu is set to Plain Paper – A4, select Roll – 4 x 6.

3. If Plain Paper – is always selected by default, you can change this to 4 x 6 by Adjusting your default label printing settings.

How to cancel a Parcelforce or Royal Mail parcel label that’s already been printed

Occasionally you may want to or need to cancel a parcel label that has already been printed. In this case, please follow the below procedure.

1. Select “Home”.

2. Click on “Shipping History”.

3. Select “Label”.

4. Select “Void label.

5. Check the box on the pop up notice.

6. Select “Continue”.

7. We need to make sure the label has been cancelled. Select “Home”.

8. Click on “Shipping History”.

9. The status should read “Refund Requested”.

Label Printer Printing Support – Frequently Asked Questions