BEW Electrical Distributors Ltd, Chelmsford Branch – Perfect and exact
Well I had my first chance to check out the “Mailcoms” customer service first hand now we have moved the maintenance contracts with you . I had a small issue yesterday as we changed the ink tank and on restart we lost our “normal preset” value which despite me knowing how this can be changed the machine was having none of it and throwing out a few error messages. I phoned your team and a short conversation with your engineer done and dusted. Perfect and exactly as it should be a nice simple query fixed within minutes with no fuss. Compare that to the useless Pitney Bowes who took more than 6 months to process a simple change of address for our branch here at Chelmsford……Enough said… And a big thanks to your own engineer….top marks.